Executive Director/Chief Operations Officer – Opportunity Bank

Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports
to:
Chief Executive Officer
About US:
Opportunity
Bank Uganda is a member of Opportunity International, a global microfinance
institution that provides access to financial services in 27 Countries globally
serving over 2 Million customers with Savings, Credit and other
transformational services aimed at transforming the lives of low income
earners.
Job
Summary:
 The Executive Director/Chief
Operations Officer will provide leadership in establishing and implementing an
overall Vision and Mission for the bank in all delivery channel services to
ensure that the bank is sustainable, profitable and best provider of innovative
micro finance financial services that meets the needs of the economically
disadvantaged in Uganda. The incumbent will develop a market-oriented culture
within the bank’s outlets that maximizes the bank’s triple bottom line of
outreach, sustainability and transformation. The incumbent will support the
Bank manage adverse impacts resulting from a weak competitive position or from
poor choice of strategy, markets, products, activities and structures including
the risk of direct or indirect impacts resulting from inadequate or failed
internal processes, people and systems or from external events. He / she will ensure
that the bank has reliable and high-quality MIS and IT services including
development implementation testing, staff training and support of T24 and all
other computer systems in support of the Bank’s targets, mandates and in line
with best practice IT principles and policies. The Executive Director/Chief
Operations Officer will be responsible for the development and implementation
of the bank’s strategic marketing plan which include corporate brand, product
and product delivery and client service strategies.
Key
Duties and Responsibilities: 
·        
Manage the bank’s delivery channel services and
ensure the services are commercially viable.
·        
Manage and co-ordinate the development of all
outlet customer accounts and services business plans that ensure profitability
of the Bank.
·        
Oversee the establishment and maintenance of
internal operating systems in all outlets which ensure compliance with the
bank’s own policies and procedures including Central Bank Legislation.
·        
Manage the market research, marketing and product
development activities around savings products to ensure a strong market
position for the bank.
·        
Oversee the Human Resource Management of the
outlets and ensure it reflects the values and culture of Opportunity Bank
Uganda Ltd.
·        
Position the Bank’s depository and payments
systems services competitively in relation to its external operating
environment Establish networks to operate and position the services to take
advantage of positive influences and to mitigate changes that might be a threat
to the bank as a whole.
·        
Work closely with the corporate clients and /or
donors to raise funds, maintain good business relationships and build new
partnerships.
·        
Stay abreast of innovations in global Micro-finance
environment.
·        
Build and maintain working relationships with
other strategic partners around the services.
·        
Oversee the systems that ensure timely and
accurate reporting.
·        
Manage the Strategic Planning Process for the
branches, marketing, IT and risk and standards
·        
Establish a strategic plan that includes
consideration of the total business management structure, operations, market
information, products, marketing plan, financial information and funding
requirements.
·        
Manage the delivery of that strategic plan each
year.
·        
Present strategic and operational plans to ALCO.
·        
Actively monitor performance against the strategic
plan and reporting significant deviations to ALCO/CEO.
·        
Leadership and Staff development
·        
Act as a visionary leader and an exemplar to all
staff.
·        
Establish and implement appropriate Human Resource
Management practices that is inline with the bank’s core values.
·        
Carry out appraisals for management staff of all
outlets.
·        
Create conditions for development of all staff in
all outlets.
·        
Lead regular reporting and planning meetings with
outlet Management Teams.
·        
Set clear and ambitious performance targets for
Managers and for the outlets as a whole.
·        
Give clear and unambiguous feedback to Managers
and other staff to support development and improve performance.
·        
Lead and motivate the staff to work effectively in
teams.
·        
Develop staff to ensure the future growth and
development of the mobile branch.
·        
Work closely with the Head of Marketing develop
and implement the Bank’s strategic marketing plan which include corporate
brand, product and product delivery and client service strategies.
·        
Together with Head of Information technology
ensure that the bank has reliable and high-quality MIS and IT services
including development, implementation testing, staff training and support of
T24 and all other computer systems in support of the Bank’s targets, mandates
and in line with best practice IT principles and policies.
·        
Through Risk and Standards Manager, the incumbent
will support the Bank manage adverse impacts resulting from a weak competitive
position or from poor choice of strategy, markets, products, activities and
structures including the risk of direct or indirect impacts resulting from
inadequate or failed internal processes, people and systems or from external
events.
Qualifications,
Skills and Experience: 
·        
The applicant should preferably hold a Masters or
Bachelor’s degree in business related subject from a reputable University
College e.g. Commerce, Business Administration Economics
·        
Advanced experience, knowledge and training in
accounting, financial and/or credit analysis or related areas.
·        
Detailed knowledge of local Banking and Financial
Services (Act) banking compliance regulations, banking and business law, local
employment and labour Laws, bank operational policies and procedures, and Micro
lending products and services.
·        
Proven commercial skills in business development,
marketing and client relationship building.
·        
Excellent organization, communication, delegation,
performance management leadership and Team building experience skills and
training
·        
Basic skills in computer terminal and personal
computer operation, including Word processing, PowerPoint presentation.
Spreadsheet and micro lending software programs.
·        
Exceptional oral, written and interpersonal
communication, Report Writing and ability to communicate and build
relationships with internal and external stakeholders e.g. Board of Directors,
Partners. Clients, Staff and donors etc.
·        
Excellent organizational and time management
skills.
·        
Ability to work under pressure and with no
supervision while performing duties.
·        
Possess the ability to deal with complex problems
involving multiple facets and variables in non-standardized situations.
Personal
Competencies:
·        
Achievement
Orientation –
Has a passion for excellence. Set and meet
aggressive commitments for self and others. Believe in stretch goals and
motivate others to achieve results beyond their own expectations. Overcomes
obstacles, accepts responsibility, creates a results-oriented environment and
follows through on actions.
·        
Driver
of Innovation/Change –
Generate new ideas and improve existing systems
through new ways that challenge the status quo. Seeks ways to ensure banking at
Opportunity Uganda is easy and empowering for Opportunity Uganda’s target
market, and creates a sense of belonging for our customers.
·        
Customer
Orientation –
Embodies a strong customer orientation and seeks
new and better ways to serve both the end clients and internal clients.
Possesses a solid understanding of the microfinance market and target
customers.
·        
Strategic
Perspective –
Ability to define longer-term goals that need to
be achieved. Establish priorities, challenging goals and measurements
consistent with these goals and organizational vision. Rises above the detail
to see the broader issues and implications.
·        
Critical
Judgement and Decision-Making –
Define issues and focus on achieving workable
solutions to obstacles. Make sensible decisions on the basis of analysis and
experience.
·        
Inspire
Commitment –
Champion and live out the 01 Network mission,
corporate values and Christian motivation. Actions and behaviours are
consistent with words. Committed to promoting and supporting gender equity and
diversity in the workplace and in our programs.
·        
Excellent
Communicator –
Communicates well, both verbally and in writing.
Effectively conveys and shares information with others. Listens carefully and
understands various viewpoints. Presents ideas clearly and concisely and
understands relevant detail in presented information.
·        
Self-Development
Learns Continuously. Pursues positive change in self and organization.
Builds own personal development plan to acquire/ advance skills.
·        
Leadership
and Interpersonal Skills –
Creates a culture of continuous development where
employees feel ownership in what they do and continually improve themselves and
the business. Recognizes and rewards individual and team achievements.
How
to Apply: 
All suitably
qualified and interested candidates should send their application letters
together with their curriculum vitae to:
Human
Resources Officer
Opportunity
Bank Uganda Limited
Plot 7a, John
Babiiha Avenue
P.O. Box
33513 Kampala. Uganda
Deadline:
12th June, 2015.

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