IT Technical Support Specialist – Altus Foods (U) Limited

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organisation: Altus
Foods (U) Limited
Duty Station: Kampala, Uganda
Reports
to: Chief Executive Officer
About US:
Altus Foods
(U) Limited is a Kampala based company that specializes in the production and
export of fresh fruits and vegetables from Uganda-East Africa. It works with a
country-wide network of farmers who form the company’s supply base of produce.
The company works closely with this network of farmers to ensure the use of
high-yielding seeds and modern agronomical practices.
Job
Summary: The IT Technical Support Specialist will be responsible for the proper
functioning of the computer systems of the company and its effective internet
connectivity
Key
Duties and Responsibilities: 
·        
Provide the daily operations, maintenance,
troubleshooting and security requirements for LAN/WAN.
·        
Provide technical assistance/support and problem
resolution for referred incidents as they come through the help desk.
·        
Render support and maintain in-house computer
systems, desktops and peripherals. This includes installing, diagnosing,
repairing, maintaining and upgrading all hardware and equipment will ensuring
workstation performance.
·        
Intuitively troubleshoot problem areas in a timely
and accurate fashion, and provide end user training and assistance where
required.
·        
Receive and respond to incoming calls, pages,
and/or e-mails regarding PC and/ or hardware problem.
·        
Evaluate, prioritize and respond to service
requests with a resolution
·        
Perform analysis and diagnosis of complex PC
problems for end users, and recommend and implement solutions.
·        
Install, configure, test, maintain, monitor, and
troubleshoot end user workstation software/ hardware, networked peripheral
devices, and networking software/hardware products.
Qualifications,
Skills and Experience: 
·        
The ideal candidate for the IT Technical Support
Specialist vacancy should have one  to
two years’ experience in IT Support
·        
The applicant should preferably hold an associate
Degree in Information Technology, Computer Science or any other related field.
·        
Possession of professional Certification e.g.
CCNA, MCSA and MCITP, etc would be an added advantage.
·        
Prior experience with configuring and maintaining
IT infrastructure
·        
Excellent analytical skills.
How
to Apply: 
All suitably
qualified and interested candidates should apply online be sending their
updated CVs at the web link below.
NB:
Only shortlisted candidates will be contacted by 15th July 2015
Deadline:
10th July, 2015

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