IT Technical Support Specialist – Altus Foods (U) Limited

Organisation: Altus
Foods (U) Limited
Duty Station: Kampala, Uganda
Chief Executive Officer
About US:
Altus Foods
(U) Limited is a Kampala based company that specializes in the production and
export of fresh fruits and vegetables from Uganda-East Africa. It works with a
country-wide network of farmers who form the company’s supply base of produce.
The company works closely with this network of farmers to ensure the use of
high-yielding seeds and modern agronomical practices.
The IT Technical Support Specialist will be responsible for the proper
functioning of the computer systems of the company and its effective internet
Duties and Responsibilities: 
Provide the daily operations, maintenance,
troubleshooting and security requirements for LAN/WAN.
Provide technical assistance/support and problem
resolution for referred incidents as they come through the help desk.
Render support and maintain in-house computer
systems, desktops and peripherals. This includes installing, diagnosing,
repairing, maintaining and upgrading all hardware and equipment will ensuring
workstation performance.
Intuitively troubleshoot problem areas in a timely
and accurate fashion, and provide end user training and assistance where
Receive and respond to incoming calls, pages,
and/or e-mails regarding PC and/ or hardware problem.
Evaluate, prioritize and respond to service
requests with a resolution
Perform analysis and diagnosis of complex PC
problems for end users, and recommend and implement solutions.
Install, configure, test, maintain, monitor, and
troubleshoot end user workstation software/ hardware, networked peripheral
devices, and networking software/hardware products.
Skills and Experience: 
The ideal candidate for the IT Technical Support
Specialist vacancy should have one  to
two years’ experience in IT Support
The applicant should preferably hold an associate
Degree in Information Technology, Computer Science or any other related field.
Possession of professional Certification e.g.
CCNA, MCSA and MCITP, etc would be an added advantage.
Prior experience with configuring and maintaining
IT infrastructure
Excellent analytical skills.
to Apply: 
All suitably
qualified and interested candidates should apply online be sending their
updated CVs at the web link below.
Only shortlisted candidates will be contacted by 15th July 2015
10th July, 2015

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