Job Title: IT Technical Support Specialist
Organisation: Altus
Foods (U) Limited
Foods (U) Limited
Duty Station: Kampala, Uganda
Reports
to: Chief Executive Officer
to: Chief Executive Officer
About US:
Altus Foods
(U) Limited is a Kampala based company that specializes in the production and
export of fresh fruits and vegetables from Uganda-East Africa. It works with a
country-wide network of farmers who form the company’s supply base of produce.
The company works closely with this network of farmers to ensure the use of
high-yielding seeds and modern agronomical practices.
(U) Limited is a Kampala based company that specializes in the production and
export of fresh fruits and vegetables from Uganda-East Africa. It works with a
country-wide network of farmers who form the company’s supply base of produce.
The company works closely with this network of farmers to ensure the use of
high-yielding seeds and modern agronomical practices.
Job
Summary: The IT Technical Support Specialist will be responsible for the proper
functioning of the computer systems of the company and its effective internet
connectivity
Summary: The IT Technical Support Specialist will be responsible for the proper
functioning of the computer systems of the company and its effective internet
connectivity
Key
Duties and Responsibilities:
Duties and Responsibilities:
·
Provide the daily operations, maintenance,
troubleshooting and security requirements for LAN/WAN.
Provide the daily operations, maintenance,
troubleshooting and security requirements for LAN/WAN.
·
Provide technical assistance/support and problem
resolution for referred incidents as they come through the help desk.
Provide technical assistance/support and problem
resolution for referred incidents as they come through the help desk.
·
Render support and maintain in-house computer
systems, desktops and peripherals. This includes installing, diagnosing,
repairing, maintaining and upgrading all hardware and equipment will ensuring
workstation performance.
Render support and maintain in-house computer
systems, desktops and peripherals. This includes installing, diagnosing,
repairing, maintaining and upgrading all hardware and equipment will ensuring
workstation performance.
·
Intuitively troubleshoot problem areas in a timely
and accurate fashion, and provide end user training and assistance where
required.
Intuitively troubleshoot problem areas in a timely
and accurate fashion, and provide end user training and assistance where
required.
·
Receive and respond to incoming calls, pages,
and/or e-mails regarding PC and/ or hardware problem.
Receive and respond to incoming calls, pages,
and/or e-mails regarding PC and/ or hardware problem.
·
Evaluate, prioritize and respond to service
requests with a resolution
Evaluate, prioritize and respond to service
requests with a resolution
·
Perform analysis and diagnosis of complex PC
problems for end users, and recommend and implement solutions.
Perform analysis and diagnosis of complex PC
problems for end users, and recommend and implement solutions.
·
Install, configure, test, maintain, monitor, and
troubleshoot end user workstation software/ hardware, networked peripheral
devices, and networking software/hardware products.
Install, configure, test, maintain, monitor, and
troubleshoot end user workstation software/ hardware, networked peripheral
devices, and networking software/hardware products.
Qualifications,
Skills and Experience:
Skills and Experience:
·
The ideal candidate for the IT Technical Support
Specialist vacancy should have one to
two years’ experience in IT Support
The ideal candidate for the IT Technical Support
Specialist vacancy should have one to
two years’ experience in IT Support
·
The applicant should preferably hold an associate
Degree in Information Technology, Computer Science or any other related field.
The applicant should preferably hold an associate
Degree in Information Technology, Computer Science or any other related field.
·
Possession of professional Certification e.g.
CCNA, MCSA and MCITP, etc would be an added advantage.
Possession of professional Certification e.g.
CCNA, MCSA and MCITP, etc would be an added advantage.
·
Prior experience with configuring and maintaining
IT infrastructure
Prior experience with configuring and maintaining
IT infrastructure
·
Excellent analytical skills.
Excellent analytical skills.
How
to Apply:
to Apply:
All suitably
qualified and interested candidates should apply online be sending their
updated CVs at the web link below.
qualified and interested candidates should apply online be sending their
updated CVs at the web link below.
NB:
Only shortlisted candidates will be contacted by 15th July 2015
Only shortlisted candidates will be contacted by 15th July 2015
Deadline:
10th July, 2015
10th July, 2015
For More
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Ugandan Jobs, Please Visit https://www.theugandanjobline.com or find us
on our facebook page https://www.facebook.com/UgandanJobline