IT Back Office Manager/Technical Director – Huawei Technologies

Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Back Office Manager
About Huawei:
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The Huawei IT Back Office Manager will
mainly oversee the maintenance and support of enterprise in line with
CUSTOMER’s overall business strategy.
Key Duties and
Responsibilities: 
  • Support
    the Director, IT in communicating the division’s strategic direction and
    objectives to all staff. Translate the strategy into specific deliverables
    for the unit.
  • Render
    support in the definition of CUSTOMER IT strategy, plans, policies,
    projects and service levels.
  • Stay
    abreast with global and local best practice as it relates to the unit’s
    activities.
  • Continuously
    review the unit’s activities, make recommendations for improvement and
    implement approved initiatives to ensure enhanced performance of the team.
  • Identify
    required resources, personnel, funding to achieve the unit/function’s
    strategy.
  • Establish
    and maintain relationships with key internal and external stakeholders.
  • In
    charge of the implementation of the IT division’s policies and procedures
    and ensure the overall efficiency of the team’s service delivery.
  • Oversee
    and ensure the accurate implementation of established billing/ tariff
    strategies and plans in line with overall business and IT strategies
  • Translate
    the IT division’s business plan into specific deliverables to operate
    server platforms including Windows, UNIX and Storage Area Network (SAN).
  • Offer
    guidance in the design, planning, implementation and optimization of all
    enterprise databases and their operating system environment.
  • Oversee
    the implementation and maintenance of UNIX and Windows operating systems.
  • Coordinate
    liaison with the help desk to ensure prompt issues resolution in line with
    agreed service levels as regards user support (quick turnaround times on
    logged calls).
  • Develop
    and monitor a proactive maintenance cycle on all applications and ensure
    regular updates of application documentation.
  • Ensure
    adherence to SLAs by IT vendors.
  • Regularly
    review recommendations of the internal audit function relating to the
    unit’s policies, standards and guidelines and take action as required.
  • Implement
    the unit’s work programs and plans in line with agreed upon procedures and
    guidelines.
  • Plan
    and manage the human and material resources of the unit to optimize
    performance, morale and enhance productivity.
  • Manage
    inter-functional relations to ensure synergy across the various
    departmental functions.
  • Provide
    leadership and guidance to team members and manage subordinates’
    performance towards the achievement of overall team objectives.
  • Actively
    monitor and control the budgetary needs of the unit/function.
  • Prepare/compile
    agreed periodic activity and performance reports for the attention of the
    Director, IT.
  • Perform
    any other duties as assigned by the Director, IT.
Qualifications, Skills and
Experience: 
  • The
    ideal candidate for the Huawei IT Back Office Manager/Technical Director should
    hold a First degree or equivalent in a relevant discipline.
  • Possession
    of Postgraduate/ professional qualification in a related field will be an
    added advantage.
  • At
    least eight to twelve years’ work experience, with at least three (3)
    years in a managerial role.
How to Apply: 
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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