Job Title: Incident & Event Manager
Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Service Delivery Manager
About Huawei:
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The
Incident & Event Manager will support the Huawei Service Delivery Manager
by ensuring continuity of best practice in incident management process,
executed by IT service delivery staff, required by CUSTOMER.
Incident & Event Manager will support the Huawei Service Delivery Manager
by ensuring continuity of best practice in incident management process,
executed by IT service delivery staff, required by CUSTOMER.
Key Duties and
Responsibilities:
Responsibilities:
- Steering
the efficiency and effectiveness of the incident management process - Sending
management information, including KPIs and reports - In
charge 0f monitoring the effectiveness of incident management and making
recommendations for improvement - Responsible
for developing and maintaining the incident management system - Driving,
developing, managing and maintaining the major incident process and
associated procedures - In
charge of reviewing and auditing the process - Ensuring
that all IT teams follow the incident management process for every
incident
Qualifications, Skills and
Experience:
Experience:
- The
ideal candidate for the aforementioned Huawei Incident & Event Manager
career opportunity should hold a first degree or equivalent in a relevant
discipline - A
minimum of three years of related work experience
How
to Apply:
to Apply:
All suitably qualified and
interested candidates should send their applications, CVs and related academic
transcripts to: [email protected] or [email protected]
interested candidates should send their applications, CVs and related academic
transcripts to: [email protected] or [email protected]
Deadline:
19th June, 2015
19th June, 2015
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