Job
Title: Front Office Manager
Title: Front Office Manager
Organisation: Huawei
Technologies
Technologies
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Reports
to: Project Director
to: Project Director
About
Huawei:
Huawei:
Huawei
Technologies Co. Ltd. is a Chinese multinational networking and
telecommunications equipment and services company headquartered in Shenzhen,
Guangdong. It is the largest telecommunications equipment maker in the world,
having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider.
Our telecom network equipment, IT products, and smart devices provide solutions
in 170 countries and regions worldwide. With annual sales revenue of USD39.6
billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with
our partners, we are building a better connected world.
Technologies Co. Ltd. is a Chinese multinational networking and
telecommunications equipment and services company headquartered in Shenzhen,
Guangdong. It is the largest telecommunications equipment maker in the world,
having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider.
Our telecom network equipment, IT products, and smart devices provide solutions
in 170 countries and regions worldwide. With annual sales revenue of USD39.6
billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with
our partners, we are building a better connected world.
Job Summary: The Front Office Manager will mainly oversee
the provision of hands-on technical support on all IT related issues (hardware,
software and network related) to end users across the organisation. The incumbent
will also support the Director, IT in communicating the division’s strategic
direction and objectives to all staff. Translate the strategy into specific
deliverables for the unit.
the provision of hands-on technical support on all IT related issues (hardware,
software and network related) to end users across the organisation. The incumbent
will also support the Director, IT in communicating the division’s strategic
direction and objectives to all staff. Translate the strategy into specific
deliverables for the unit.
Key Duties and Responsibilities:
- Support
in the definition of IT strategies, plans, policies, projects and service
levels. - Develop
policies, processes and procedures that ensure incident management and
control and define how IT related issues are identified, received,
documented and corrected. - Stay
abreast with global and local best practice as it relates to the unit’s
activities. - Continuously
review the unit/team’s activities, make recommendations for improvement
and implement approved initiatives to ensure enhanced performance of the
team. - In
charge of identifying required resources, personnel, funding to achieve
the unit’s strategy. - Establish
and maintain relationships with key internal and external stakeholders. - Actively
coordinate the activities of the Service Desk/ Monitoring Center and
ensure adherence to defined policies and procedures.
Qualifications, Skills and
Experience:
Experience:
- The
ideal candidate for the Huawei Front Office Manager placement should hold a
First degree or equivalent in a relevant discipline. - Possession
of a Postgraduate/ professional qualification in a related field will be
an added advantage. - At
least eight (8) to twelve (12) years’ experience, with at least three (3)
years in a managerial role.
How
to Apply:
to Apply:
All suitably qualified
and interested candidates should send their applications, CVs and related
academic transcripts to [email protected]
or [email protected]
and interested candidates should send their applications, CVs and related
academic transcripts to [email protected]
or [email protected]
Deadline:
12th June, 2015
12th June, 2015
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