The Ugandan Jobline

• Render
  support in implementing defined work programmes and plans in the area of
  IT security.
• Identify
  and investigate anomalous log entries and possible implications on
  security, integrity and performance of CUSTOMER’s IT infrastructure.
  Escalate recommendations to the Manager, IT Architecture and Security.
• Prepare
  periodic security/risk assessment report and circulate to all relevant
  stakeholders.
• Work
  in liaison with relevant unit/ team/function in carrying out all relevant
  activities.
• Attend
  team/divisional/departmental meetings as required.
• In
  charge of providing technical support to end users of CUSTOMER’s IT
  network infrastructure organisation-wide.
• Support
  in ensuring the prompt resolution of escalated faults and requests from
  the call centre and helpdesk. Act as second level of support for escalated
  issues.
• Build
  and maintain working relationships with third-party vendors and ensure
  that agreed SLAs are achieved.
• Assist
  in setting up and maintaining network management system tools to ensure
  network devices are constantly monitored.
• Assist
  in setting up and executing technical test plans for device modification,
  new deployment and upgrades.
• Assist
  in monitoring and troubleshooting network infrastructure (LAN, WAN,
  routers, cabling, etc) related issues and requests down to the last line
  of support before escalating to third-party vendors.
• Maintain
  an accurate and up-to-date record of escalated issues and resolution
  status (i.e. a detailed maintenance schedule).
• Monitor
  infrastructure performance and recommend adjustments to ensure optimal
  response time to the Manager, Network Infrastructure Support.
• Liaise
  with the help desk to ensure infrastructure related incidents are resolved
  efficiently and in a timely manner in compliance with Service Level
  Agreements.
• Work
  closely with relevant unit/ team/function in carrying out all relevant
  activities.
• Attend
  team/divisional/departmental meetings as required.
• Provide
  guidance and manage the performance of subordinates (where applicable).
• Prepare/compile
  agreed periodic activity and performance reports for the attention of the
  Manager, Network Infrastructure Support.
• Perform
  any other duties as assigned by the Manager, Network Infrastructure
  Support.

• The
  ideal candidate for the aforementioned Huawei Network & Security
  Engineer job opportunity should hold a first degree or equivalent in a
  relevant discipline
• A
  minimum of two years of related work experience

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