Huawei IT Support Careers – Monitoring Center Agent

Organisation: Huawei
Technologies
Duty
Station:
Kampala, Uganda
Reports
to:
Front Office Manager
About
Huawei:
Huawei
Technologies Co. Ltd. is a Chinese multinational networking and
telecommunications equipment and services company headquartered in Shenzhen,
Guangdong. It is the largest telecommunications equipment maker in the world,
having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider.
Our telecom network equipment, IT products, and smart devices provide solutions
in 170 countries and regions worldwide. With annual sales revenue of USD39.6
billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with
our partners, we are building a better connected world.
Job Summary: The Huawei Monitoring Center Agent will render
support in monitoring and ensuring compliance with the internal policy and
procedures. He / she also provides support for the Information Technology
infrastructure including vendor escalation, takes inbound vendor calls and
works with them or routes them to the appropriate resources, manages inbound
employee calls and identifies and escalates internal issues.
Key Duties and Responsibilities:
 
  • The
    incumbent performs proactive monitoring of servers, databases and network
    devices
  • Update
    assigned tasks in a timely manner; escalate as required to management,
    vendors and clients.
  • Ensure
    proper escalation during outages or periods of degraded system
    performance, problem resolution and customer satisfaction.
  • Responsible
    for 24/7 monitoring requires a flexible schedule with weekend and evening
    support
Qualifications, Skills and
Experience:  
  • The
    ideal candidate for the Huawei Monitoring Center Agent placement should
    preferably hold a First degree or equivalent in a relevant discipline.
  • At
    least three years of relevant work experience.
How
to Apply: 
All suitably qualified
and interested candidates should send their applications, CVs and related
academic transcripts to olivia.kemigisa@ppg.co.ug
or lydia.nanyanzi@ppg.co.ug
Deadline:
12th June, 2015
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