Huawei Entry Level IT Careers – EUS Engineer

Job Title:   EUS Engineer 
Organisation: Huawei Technologies
Duty Station: Kampala, Uganda
Reports to: Back Office Manager & Country FS Lead
About Huawei:
Huawei Technologies Co. Ltd.
is a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD 39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The EUS Engineer will support Huawei in the
resolution of first level IT related hardware, and network issues
organization-wide.
Key Duties and
Responsibilities: 
  • Serve
    as the first level technical support end user organisation-wide.
  • Render
    support in resolving issues and attending to service requests in line with
    agreed SLAs.
  • Engage
    and consult with internal and external customers to manage customer
    satisfaction.
  • Render
    support in developing and maintaining an accurate database of historical
    information about previous user issues.
  • Collate
    and prepare appropriate daily, weekly and monthly activity and performance
    reports for the attention of the BO and FS Lead.
  • Perform
    other duties as assigned by the BO and FS Lead.
Qualifications, Skills and
Experience:
  • The
    ideal candidate for the aforementioned Huawei EUS Engineer career
    opportunity should hold a first degree or equivalent in a relevant
    discipline
  • A
    minimum of two years of related work experience
How
to Apply: 
All suitably qualified and
interested candidates should send their applications, CVs and related academic
transcripts to: application@ppg.co.ug or lydia.nanyanzi@ppg.co.ug
Deadline:
19th June, 2015
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