The Ugandan Jobline

• In
  charge of delivering the highest level of Customer Service at all customer
  touch points
• Work
  as a key liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• The
  incumbent will be supervising service partners’ activities for the smooth
  acceptance of passengers.
• Directing
  Arriving/Departing passengers to respective areas such as Arrival Hall,
  Transfer Area, Departure Gate, Lounge, etc
• In
  charge of checking entry requirements (visas, residence permits) are met
• In
  charge of coordinating with Cargo, Fuelling company, Baggage Make up Area,
  aircraft loading team, catering suppliers for a smooth turnaround
• The
  Airport Services Agent will also be processing all company mail
• Carrying
  out pre- and post-flight administration duties
• Handling
  baggage claims
• Ensuring
  compliance and adherence with QR Safety and Security requirements.
• Perform
  any other duties as assigned by the supervisor or his / her designate.

• The
  ideal candidate for the Qatar Airways Airport Services Agent should hold a
  High School education or equivalent.
• The
  incumbent should preferably have at least a year’s experience in an
  Airline or GHA as Passenger Handling and /or Ground Operations staff, with
  a good knowledge of the Airport working environment.
• He
  / she should be energetic, enthusiastic, stress resistant person with a
  positive can-do attitude
• Strong
  team player
• Highly
  flexible personality
• Excellent
  decision making skills
• Possess
  solid commercial awareness.
• Excellent
  attention to detail
• Ability
  to work quickly and accurately under pressure.
• Ability
  to adapt to an ever-changing environment is essential.
• Computer
  literacy i.e. proficient in Microsoft Office. Working knowledge of Amadeus
  Reservations, Altea & DCS will be an added advantage.
• Willingness
  to work in shifts including weekends and night shifts.
• Fluency
  in both oral and written English is essential for this role.

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