Customer Service Qatar Airways (QA) Jobs – Senior Sales Support Agent

Organisation: Qatar
Airways (QA)
Entebbe, Uganda
Qatar Airways
has gradually grown to reaching over 120 destinations worldwide, offering
unmatched levels of service excellence that have helped excel the award-winning
carrier to become best in the world. Qatar Airways was voted Airline of the
Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won
the confidence of the travelling public.
With a larger
number of passengers and more choice available in the skies today, Qatar
Airways is looking to maintain and grow their position in the marketplace with
exceptional high-quality service with ever-increasing efficiency. In this
highly competitive environment, Qatar Airways has achieved much with our
phenomenal route expansion averaging 30% growth year to year and flying one of
the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’
global network currently spans key business and leisure destinations across
Europe, Middle East, Africa, Asia Pacific, North America and South America,
with scheduled flights operating to and from our hub in Doha, capital of the
State of Qatar.
The Qatar Airways Senior Sales Support Agent will be responsible for
effectively supporting the sales force to achieve and maximise the revenue
targets ensuring the commercial success of the airline in the areas of
responsibility.  The incumbent will also
create maximum awareness of QRs products and services.
Duties and Responsibilities: 
Offering maximum technical support to the sales
force to ensure increased awareness of QRs products and services
Carrying out any other related duties, as
assigned, for the purpose of ensuring efficient and effective functioning of
the work unit
Processing all inquiries and problems encountered
by the corporate / agents and liaising with the relevant departments at Head
Office, if required
Handling all sales support functions related to
Leisure and Corporate accounts (contracts, promotions, meetings etc.)
Supporting all indoor sales-related matters in
coordination with the sales and reservations departments and in communication
with the Commercial Manager in order to increase our trade portfolio and our
Actively participating in all exhibitions/promotions/agents
workshops and events organised by QR ensuring the correct exposure and
awareness of the company in order to achieve maximum ROI with clients
Skills and Experience: 
The applicants for the Qatar Airways Senior Sales
Support Agent should hold a High School Certificate
At least two or more years’ experience in a
customer service role within the Airline / Travel or Hospitality
Previous experience as a Reservation Agent would
be well regarded. 
The completion of a recognised IATA / Airline
Basic Tariff Course would be an added advantage. 
Possess excellent written and oral English
language communication skills
to Apply:
Please visit
the web link below to Apply for this exciting opportunity in Qatar Airways.
Please attach an updated Resume / CV and NOC for Internal QR Candidates OR
Blank Page for External Candidates
1st July 2015
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