The Ugandan Jobline

• Keenly
  track and monitor service failures and support Management in addressing
  service failures through the relevant channels
• Render
  analytical support to Operations Managers including analysis and insight into
  service management metrics that cover Service Level Agreements (SLA).
  Broken down to daily, weekly, monthly and adhoc reports
• Ensures
  availability and updating of the metric model by all Team Leaders and
  Managers of departments to facilitate the collation of data.
• Offers
  standard management reports and graphics to the department Managers which
  will form part of the daily department production meetings.
• Management
  of the department interaction to ensure follow through and satisfaction
• Assists
  the department managers in the development and interpretation of their
  respective metric data
• Identifies
  and highlight problem trends for management decision making
• Escalates
  complex matters to the appropriate areas for prompt decision-making and
  follow through to ensure that satisfactory resolution happens quickly
• Monitoring
  adherence to cost management targets in all areas of operations
• Tracking
  of Operations Financial Performance (actual spend versus budget), month on
  month per cost centre or enabler
• Perform
  detailed review and analysis of Operations financials numbers to confirm
  the integrity of reported results; liaising with Finance to ensure that
  correct and reconciled records are maintained both at Operations and
  Finance
• Proactive
  tracking of cost to ensure that correct cost is allocated to Operations
  Cost Centres
• Perform
  rounded scenario and opportunity analysis to facilitate continuous
  improvement and cost management
• Ensures
  effective, efficient and optimal utilisation of all resources (human and
  capital)
• Come
  up with productivity and capacity measures to measure resource utilization
  within Operations
• Capacity
  management, identifying areas with excess or shortage in capacity and
  coming up with resourcing plans to address the gaps
• Provide
  the people metrics on cross/multi skilling analysis to ensure that staff
  are well oriented across all operations functions
• In
  charge of the facilitation of a performance management and career
  development culture through mentoring and motivating in regular team and
  one-on-one meetings to ensure optimal performance and minimise staff
  turnover rate.

• The
  idea candidate for the Stanbic Bank Manager MIS & Enablement should
  hold a Business related degree with excellent data management and analysis
  skills.
• At
  least three to five years’ experience in management reporting, data
  analytics and programming using SQL.
• Detailed
  knowledge and understanding of the banking environment, ability to work in
  and manage teams, understanding of cost management practices with
  excellent computer skills.
• Proven
  track record in handling stressful situations in environment governed by
  tight deadlines, high standards and significant work pressure.
• Good
  understanding of multiple process and production interfaces across the
  Group to keep abreast of the wide and diverse number of communication and
  business initiatives that will impact on the executive team and on the
  event management plans.
• Past
  project management skills and advanced business case development skills
• Excellent
  needs analysis and diagnostic skills to interpret business and market
  requirements, incorporating an ability to build relationships and
  proactively sell ideas, concepts to the advantage of an integrated whole.

Related Jobs