Administration Jobs – Information Officer/ Protocol and Customer Care at UBOS

Organization: Uganda Bureau of Statistics (UBOS)
Duty Station: Kampala, Uganda
Reports to: Senior Information Officer/Communication
Job Ref: UBOS/HRM-CPR/2015/05
About US:
The Uganda Bureau of
Statistics (UBOS) is a semi-autonomous body established by the Uganda Bureau of
Statistics Act, 1998, to promote the production of reliable official statistics
and ensure the development and maintenance of the National Statistical System
(NSS). The mandate of the Bureau is the production, coordination and
dissemination of official statistics.
Key Duties and
Responsibilities: 
  • The
    Information Officer/ Protocol and Customer Care will oversee front office operations
    including customer care;
  • Responsible
    for the development and oversight of programs the visiting missions from
    abroad;
  • In
    charge of developing and maintaining a Bureau visitors’ database;
  • Oversee
    all protocol issues including securing air-tickets, visas and confirmation
    of itineraries and travel for staff and visiting clients;
  • In
    charge of the development of Customer Services policies;
  • Offer
    technical support and handle participant relations at UBOS workshops,
    conferences and meetings;
  • Actively
    participate in the various publicity and advocacy programmes of the
    Bureau;
  • Perform
    any other related functions as may be assigned from time to time.
Qualifications, Skills and
Experience:  
  • The
    Information Officer/ Protocol and Customer Care should preferably hold a Bachelor’s
    degree with honours in Communication Studies, Development Studies,
    Secretarial Studies, Business Administration, Tourism, Social Sciences,
    Liberal Arts or other related area.
  • A
    minimum of three years’ working experience in the area of customer care
    and protocol in a reputable organization.
  • Membership
    of a professional journalism, public relations, tour and travel, protocol
    or customer care association will be an added advantage.
  • Excellent
    communication skills that enable information flow, rendering of help and
    provision of advice to customers and liaising effectively with other
    professionals;
  • Listening
    skills that enable them to understand exactly what customers require;
  • Excellent
    problem-solving skills;
  • Confidence,
    patience, politeness, tact and diplomacy when dealing with difficult
    situations;
  • Motivational
    skills and an ability to supervise and lead a team of customer service
    assistants;
  • Creative
    thinking that enables them to come up with new ideas aimed at improving
    customer service standards;
  • Organizational
    and planning skills that enable them to develop customer service policies;
  • Good
    personal presentation, especially when working with customers face to
    face; and
  • Commitment
    to improving your own customer service skills on an ongoing basis.
  • Possess
    the ability to work well under pressure;
How to Apply: 
All suitably qualified and
interested candidates should send their applications indicating applicant’s
postal address, Email contact, three referees with their contact addresses and
telephone contacts as well as copies academic transcripts, certificates and an
updated CV. The application should clearly indicate the relevant job title
(position applied for) and reference number.
Address / Send complete
applications to:
The Deputy Executive Director
– Corporate Services
Uganda Bureau of Statistics
Plot 9, Colville Street
P.O Box 7186,
Kampala. Uganda.
E-mail to: hr@ubos.org
NB: Only shortlisted candidates shall be
contacted and any sort of canvassing will lead to automatic disqualification.
Deadline: Friday, 3rd
July, 2015

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