The Ugandan Jobline

• The
  Information Officer/ Protocol and Customer Care will oversee front office operations
  including customer care;
• Responsible
  for the development and oversight of programs the visiting missions from
  abroad;
• In
  charge of developing and maintaining a Bureau visitors’ database;
• Oversee
  all protocol issues including securing air-tickets, visas and confirmation
  of itineraries and travel for staff and visiting clients;
• In
  charge of the development of Customer Services policies;
• Offer
  technical support and handle participant relations at UBOS workshops,
  conferences and meetings;
• Actively
  participate in the various publicity and advocacy programmes of the
  Bureau;
• Perform
  any other related functions as may be assigned from time to time.

• The
  Information Officer/ Protocol and Customer Care should preferably hold a Bachelor’s
  degree with honours in Communication Studies, Development Studies,
  Secretarial Studies, Business Administration, Tourism, Social Sciences,
  Liberal Arts or other related area.
• A
  minimum of three years’ working experience in the area of customer care
  and protocol in a reputable organization.
• Membership
  of a professional journalism, public relations, tour and travel, protocol
  or customer care association will be an added advantage.
• Excellent
  communication skills that enable information flow, rendering of help and
  provision of advice to customers and liaising effectively with other
  professionals;
• Listening
  skills that enable them to understand exactly what customers require;
• Excellent
  problem-solving skills;
• Confidence,
  patience, politeness, tact and diplomacy when dealing with difficult
  situations;
• Motivational
  skills and an ability to supervise and lead a team of customer service
  assistants;
• Creative
  thinking that enables them to come up with new ideas aimed at improving
  customer service standards;
• Organizational
  and planning skills that enable them to develop customer service policies;
• Good
  personal presentation, especially when working with customers face to
  face; and
• Commitment
  to improving your own customer service skills on an ongoing basis.
• Possess
  the ability to work well under pressure;

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