Organization: Uganda Bureau of Statistics (UBOS)
Duty Station: Kampala, Uganda
Reports to: Senior Information Officer/Communication
Job Ref: UBOS/HRM-CPR/2015/05
About US:
The Uganda Bureau of
Statistics (UBOS) is a semi-autonomous body established by the Uganda Bureau of
Statistics Act, 1998, to promote the production of reliable official statistics
and ensure the development and maintenance of the National Statistical System
(NSS). The mandate of the Bureau is the production, coordination and
dissemination of official statistics.
Statistics (UBOS) is a semi-autonomous body established by the Uganda Bureau of
Statistics Act, 1998, to promote the production of reliable official statistics
and ensure the development and maintenance of the National Statistical System
(NSS). The mandate of the Bureau is the production, coordination and
dissemination of official statistics.
Key Duties and
Responsibilities:
Responsibilities:
- The
Information Officer/ Protocol and Customer Care will oversee front office operations
including customer care; - Responsible
for the development and oversight of programs the visiting missions from
abroad; - In
charge of developing and maintaining a Bureau visitors’ database; - Oversee
all protocol issues including securing air-tickets, visas and confirmation
of itineraries and travel for staff and visiting clients; - In
charge of the development of Customer Services policies; - Offer
technical support and handle participant relations at UBOS workshops,
conferences and meetings; - Actively
participate in the various publicity and advocacy programmes of the
Bureau; - Perform
any other related functions as may be assigned from time to time.
Qualifications, Skills and
Experience:
Experience:
- The
Information Officer/ Protocol and Customer Care should preferably hold a Bachelor’s
degree with honours in Communication Studies, Development Studies,
Secretarial Studies, Business Administration, Tourism, Social Sciences,
Liberal Arts or other related area. - A
minimum of three years’ working experience in the area of customer care
and protocol in a reputable organization. - Membership
of a professional journalism, public relations, tour and travel, protocol
or customer care association will be an added advantage. - Excellent
communication skills that enable information flow, rendering of help and
provision of advice to customers and liaising effectively with other
professionals; - Listening
skills that enable them to understand exactly what customers require; - Excellent
problem-solving skills; - Confidence,
patience, politeness, tact and diplomacy when dealing with difficult
situations; - Motivational
skills and an ability to supervise and lead a team of customer service
assistants; - Creative
thinking that enables them to come up with new ideas aimed at improving
customer service standards; - Organizational
and planning skills that enable them to develop customer service policies; - Good
personal presentation, especially when working with customers face to
face; and - Commitment
to improving your own customer service skills on an ongoing basis. - Possess
the ability to work well under pressure;
How to Apply:
All suitably qualified and
interested candidates should send their applications indicating applicant’s
postal address, Email contact, three referees with their contact addresses and
telephone contacts as well as copies academic transcripts, certificates and an
updated CV. The application should clearly indicate the relevant job title
(position applied for) and reference number.
interested candidates should send their applications indicating applicant’s
postal address, Email contact, three referees with their contact addresses and
telephone contacts as well as copies academic transcripts, certificates and an
updated CV. The application should clearly indicate the relevant job title
(position applied for) and reference number.
Address / Send complete
applications to:
applications to:
The Deputy Executive Director
– Corporate Services
– Corporate Services
Uganda Bureau of Statistics
Plot 9, Colville Street
P.O Box 7186,
Kampala. Uganda.
E-mail to: [email protected]
NB: Only shortlisted candidates shall be
contacted and any sort of canvassing will lead to automatic disqualification.
contacted and any sort of canvassing will lead to automatic disqualification.
Deadline: Friday, 3rd
July, 2015
July, 2015
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