6 Customer Service Vacancies – Business Banker at KCB

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Job Title:   Business Banker (6 Customer Service Vacancies)

Organisation: KCB Bank
Duty Station: Kampala, Arua, Gulu and Lira, Uganda
Job Ref: KCBU09/2015
About KCB:
KCB Bank Uganda which is part
of KCB Group, East Africa’s largest commercial bank that was established in
1896. Over the years, the Bank has grown and spread its wings into Tanzania,
South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in
the year 2012. Today, the Group has the largest branch network in the region
with over 238 branches, 950 ATMs and 8,000 agents offering banking services on
a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007
and has grown to become one of Uganda’s top ten commercial banks. Currently KCB
Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road,
Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua,
Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer
trade financing, corporate and retail banking services to customers.
Job Summary: The Business Bankers will offer cordial customer
service and help in developing and maintaining sound business relationships
with SME business holders whilst observing the policies, processes and
procedures of KCB Bank.
Key Duties and
Responsibilities: 
  • Steer
    SME business growth for branch and ensure proper segmentation of business
    banking customers.
  • In
    charge of customer retention through on boarding process, customer visits,
    relationship management and any other intervention.
  • Carry
    out needs analyses for business customers within their portfolio and match
    them with an appropriate business banking solution.
  • Routinely
    inform customers of their rights and obligations to the bank (e.g. Product
    pricing, facilities terms and conditions, transactional fees, etc.)
  • Drive
    sustainable profitability for the portfolio as per set sales budget.
  • Timely
    and accurate loan origination for all customer applications within ones
    portfolio.
  • Explain
    credit loan facility options and qualifying criteria to customers; and support
    customers in the completion of credit application information
    requirements.
  • In
    charge of regular engagement with credit department for processing of ail
    loan applications within agreed timelines while resolving ail bottlenecks.
  • Notify
    customers regarding the approval/decline of credit loan facilities, keep
    customers informed throughout the process and advise the customer of alternative
    options in case of a decline.
  • Analyze
    existing customer data to identify expansion and/or additional business
    opportunities using available MIS.
  • Manage
    credit and operational risk in account opening and loan processing.
  • Adhere
    to the KYC policies and guidelines for both account opening and loan
    origination documents.
    Accountable for all facilities originated in the portfolio.
  • Manage
    loan portfolio by monitoring/managing Non Performing Loans (NPLs) and
    recover bank funds.
Qualifications, Skills and
Experience: 
  • The
    ideal candidates for the six Business Banker jobs should at least hold a Bachelor’s
    degree.
  • A
    minimum of four years’ experience in business banking.
  • Detailed
    working knowledge of account opening and documentation process.
  • Credit
    knowledge including an understanding of securities, financial statements
    and application scoring system.
  • Possession
    of fine underwriting skills and good understanding of credit application
    processes,
  • Personal Competencies: Organized, proactive, Innovative,
    reliable, empathetic, persuasive, good team player, decisive, result
    oriented, energetic, possessing integrity, culturally sensitive
How to Apply:
All candidates should send
their applications with detailed CVs stating their current positions,
remuneration, e-mail and telephone contacts quoting job title to: recruitment@ug.kcbbankgroup.com
or via post to: P.O. Box 7399, Kampala. Uganda.
Deadline: 22nd June,
2015
NB: If you have not heard from us by 6th
July 2015, please consider your application unsuccessful.
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