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• Undertake
  the activities of the Transit Centre in providing accommodation, food,
  transportation, advice and any other required assistance to the refugees,
• Understand
  and implement the IOM Transit Centre Standard Operating Procedures in day
  to day work
• In
  charge of preparing for beneficiary arrivals to the transit centre by
  reviewing Advanced Booking Notifications (ABN) and correspondence from
  Operations and medical,
• Render
  support with transport arrangements for cases travelling from the camps
  for interviews, medicals or departure. Welcome and orient beneficiary
  arrivals to the Transit Centre, prepare and complete accommodation forms
  and identify special needs of the beneficiary.
• Work
  closely with the Movement and Medical Department assist in the
  transportation of refugees to interview, medical screening sites and to
  the airport. Escort refugees to specific appointments when necessary
• Update
  the transit centre database to reflect refugee arrivals, needs, activities
  and departures and produce narrative and statistical shift reports and any
  other requested reports related to the activities of Transit Centre,
• Work
  closely with the Transit Centre Manager on activities and report any
  incidents, problems or medical conditions of the refugees immediately at
  any time of the day or night,
• Oversee
  visiting missions to the transit centre; ensuring rooms/IT
  equipment/programming needs are met, schedule and contact beneficiaries as
  applicable
• Organize
  assistance to the representatives of different immigration organizations
  performing interviews at Transit Centre
• Occupy
  and run the transit centre control centre; responding to emails from other
  IOM units and partners, managing daily work flow, managing
  transportation/drivers and serving as the focal point in case of
  emergencies or incidents.
• In
  charge of undertaking airport duty (such as check-in and arrival
  assistance) for all IOM cases departing or arriving as per laid down
  regulations.
• Ensure
  relevant airport services are made available for cases with the special
  needs including medical cases and unaccompanied minors,
• Work
  closely with the pre-departure nurse on PDMS and fit to travel medical
  checks for all departing beneficiaries
• Compile
  and submit weekly and monthly reports on the transit centre activities;
  long stayers report, monthly accommodation report, incident report
• Assume
  the following responsibilities when working overnight at the transit
  Centre
• Ensure
  that utilities are functioning (water, electricity, security) and report
  any lapse in service to the transit centre manager
• Quickly
  respond to emergencies
• Mediate
  conflicts between residents
• Assume
  overall responsibility of the Transit Centre, residents and subcontractors
• In
  charge of the creation and dissemination of the night report
• Perform
  any other duties as may be assigned.

• The
  applicants for the International Organization for Migration IOM Transit Centre Assistants should have
  completed a Secondary School Diploma in social sciences or related fields.
• At
  least four years’ work experience in camp/accommodation coordination,
  logistics and transport.
• A
  minimum of two years’ work experience assisting refugees.
• Excellent
  communication, negotiation and problem solving skills.
• Possess
  the ability to work efficiently under pressure.
• Willing
  to accept flexible work schedule.
• Required
  IOM functional competencies: effective communicator, successful
  negotiator, creative and analytical thinker, active learner, team player,
  and cross cultural facilitator.
• Computer
  literacy i.e. Proficient in Microsoft Office.
• Languages: Proficiency in both spoken and
  written English is mandatory. Fluency in Swahili and French is an added
  advantage.

• Accepts
  and gives constructive criticism
• Follows
  all relevant procedures, processes, and policies
• Meets
  deadline, cost, and quality requirements for outputs
• Monitors
  own work to correct errors
• Takes
  responsibility for meeting commitments and for any shortcomings

• Identifies
  the immediate and peripheral clients of own work
• Establishes
  and maintains effective working relationships with clients
• Identifies
  and monitors changes in the needs of clients, including donors,
  governments, and project beneficiaries

• Contributes
  to colleagues’ learning
• Demonstrates
  interest in improving relevant skills
• Demonstrates
  interest in acquiring skills relevant to other functional areas
• Stays
  abreast of developments in own professional area

• Actively
  shares relevant information
• Clearly
  communicates, and listens to feedback on, changing priorities and
  procedures
• Writes
  clearly and effectively, adjusting wording to the intended audience
• Listens
  effectively and communicates clearly, adapting delivery to the audience

• Convinces
  others to share resources
• Presents
  goals as shared interests

• Provides
  constructive feedback to colleagues
• Provides
  fair, accurate, timely, and constructive staff evaluations

• Sets
  clear and achievable goals consistent with agreed priorities for self and
  others
• Identifies
  priority activities and assignments for self and others
• Organizes
  and documents work to allow for planned and unplanned handovers
• Identifies
  risks and makes contingency plans

• Masters
  subject matter related to responsibilities
• Identifies
  issues, opportunities, and risks central to responsibilities
• Incorporates
  gender-related needs, perspectives, and concerns, and promotes equal
  gender participation
• Persistent,
  calm, and polite in the face of challenges and stress
• Treats
  all colleagues with respect and dignity
• Works
  effectively with people from different cultures by adapting to relevant
  cultural contexts
• Knowledgeable
  about and promotes IOM core mandate and migration solutions

• Actively
  contributes to an effective, collegial, and agreeable team environment
• Contributes
  to, and follows team objectives
• Gives
  credit where credit is due
• Seeks
  input and feedback from others
• Delegates
  tasks and responsibilities as appropriate
• Actively
  supports and implements final group decisions
• Takes
  joint responsibility for team’s work

• Learns
  about developments in available technology
• Proactively
  identifies and advocates for cost-efficient technology solutions
• Understands
  applicability and limitation of technology and seeks to apply it to appropriate
  work

• Delivers
  on set objectives in hardship situations
• Effectively
  coordinates actions with other implementing partners
• Works
  effectively with local authorities, stakeholders, beneficiaries, and the
  broader community to advance country office or regional objectives

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