Job Title: Information Technology (IT) Specialist
Organisation: University Research Co., LLC (URC)
Project Name: USAID-funded Strengthening Uganda’s
Systems for Treating AIDS Nationally (SUSTAIN) Project
Systems for Treating AIDS Nationally (SUSTAIN) Project
Duty Station: Kampala, Uganda
Reports to: Director of Operations
About URC:
University Research Co., LLC (URC) is a
global company dedicated to improving the quality of health care, social
services, and health education worldwide. With a non-profit affiliate, the
Center for Human Services (CHS), URC manages projects in over 45 countries,
including the United States.
global company dedicated to improving the quality of health care, social
services, and health education worldwide. With a non-profit affiliate, the
Center for Human Services (CHS), URC manages projects in over 45 countries,
including the United States.
About USAID SUSTAIN Project:
University Research Co., LLC (URC), a
US-based public health organization working in Uganda since 2005, is
implementing the USAID-funded Strengthening Uganda’s Systems for Treating AIDS
Nationally (SUSTAIN) project. The project supports delivery of quality HIV
prevention, treatment, care and laboratory services at selected regional referral
and general hospitals.
US-based public health organization working in Uganda since 2005, is
implementing the USAID-funded Strengthening Uganda’s Systems for Treating AIDS
Nationally (SUSTAIN) project. The project supports delivery of quality HIV
prevention, treatment, care and laboratory services at selected regional referral
and general hospitals.
Job Summary: The Information Technology (IT)
Specialist will provide daily on-site/off-site technical support for staff
Hardware and Software administration, IT systems, ensure back-up of data and
proper usage maintenance of all IT equipment and update all software and
systems in use.
Specialist will provide daily on-site/off-site technical support for staff
Hardware and Software administration, IT systems, ensure back-up of data and
proper usage maintenance of all IT equipment and update all software and
systems in use.
Key Duties and Responsibilities:
·
Manage
the implementation of URC Uganda IT policy and operating procedures.
Manage
the implementation of URC Uganda IT policy and operating procedures.
·
Offer
preventive maintenance on workstations, servers, printers and LAN components when
needed.
Offer
preventive maintenance on workstations, servers, printers and LAN components when
needed.
·
Provide
diagnostics and problem resolution for laptops, desktop computers, printers and
server systems.
Provide
diagnostics and problem resolution for laptops, desktop computers, printers and
server systems.
·
Responsible
for the provision of User support training on file server access and use.
Responsible
for the provision of User support training on file server access and use.
·
Install
operating system upgrades, enhancements, fixes and patches as provided.
Install
operating system upgrades, enhancements, fixes and patches as provided.
·
Install
supported software packages supplied and required by URC.
Install
supported software packages supplied and required by URC.
·
Actively
monitor existing equipment’s ability to meet the URC’s demand and recommend new
system hardware as needed.
Actively
monitor existing equipment’s ability to meet the URC’s demand and recommend new
system hardware as needed.
·
Create
user accounts, shared network drives (data areas) and network printing as
requested by the staff
Create
user accounts, shared network drives (data areas) and network printing as
requested by the staff
·
Advise
on the server disk space, utilization rate and caching ability and make
recommendations
Advise
on the server disk space, utilization rate and caching ability and make
recommendations
·
Render
support on the purchasing of software or hardware upgrades.
Render
support on the purchasing of software or hardware upgrades.
·
Ensure
that system backups are functioning correctly.
Ensure
that system backups are functioning correctly.
·
Offer
maintenance/repair of computers/laptops/printers e.t.c
Offer
maintenance/repair of computers/laptops/printers e.t.c
·
Ensure
all telephones and internet modem monthly subscriptions are credited and fully
reconciled
Ensure
all telephones and internet modem monthly subscriptions are credited and fully
reconciled
·
Perform
any other related duties as may be assigned
Perform
any other related duties as may be assigned
Qualifications, Skills and Experience:
·
The
ideal candidate for the USAID SUSTAIN Project career opportunity should hold a
bachelor’s degree in Information Technology, or Computer Science, Microsoft
certified course, Cisco certified, Programming.
The
ideal candidate for the USAID SUSTAIN Project career opportunity should hold a
bachelor’s degree in Information Technology, or Computer Science, Microsoft
certified course, Cisco certified, Programming.
·
At
least five years’ experience in a similar capacity with a reputable
organization or well established IT firm.
At
least five years’ experience in a similar capacity with a reputable
organization or well established IT firm.
·
Past
experience working for an NGO and/or in a development context is an added
advantage
Past
experience working for an NGO and/or in a development context is an added
advantage
·
Strong
skills in teamwork and Excellent analytical skills
Strong
skills in teamwork and Excellent analytical skills
·
Excellent
oral and written communication
Excellent
oral and written communication
·
Demonstrated
a high level of responsiveness
Demonstrated
a high level of responsiveness
·
Detailed
oriented and has ability to organize multiple and diverse tasks, but the
flexibility to adjust to program needs
Detailed
oriented and has ability to organize multiple and diverse tasks, but the
flexibility to adjust to program needs
·
Motivation
and commitment to the program, the job tasks, and the work as a member of a
multi-disciplinary team
Motivation
and commitment to the program, the job tasks, and the work as a member of a
multi-disciplinary team
·
High
level of integrity, Honest and Trustworthy and Flexible
High
level of integrity, Honest and Trustworthy and Flexible
How to Apply:
All qualified candidates should send
applications including their cover letters, updated curriculum vita (resumes),
copies of academic credentials and contact information for three professional
references by addressed to:
applications including their cover letters, updated curriculum vita (resumes),
copies of academic credentials and contact information for three professional
references by addressed to:
Human Resource & Administration
Coordinator,
Coordinator,
University Research Co., LLC – Centre for
Human Services,
Human Services,
Plot 7 Ntinda View Crescent, Naguru
Kampala, UGANDA
Kampala, UGANDA
E-mail them to: [email protected]
Deadline: 22nd May 2015 by
12:00 pm
12:00 pm
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