Job
Title ICT Assistant
Title ICT Assistant
Organization: United Nations
Development Programme (UNDP)
Development Programme (UNDP)
Duty Station: Kampala,
Uganda
Uganda
Post Level: G6-ICS6
Reports to: ICT Associate
About UNDP:
The United Nations Development Programme (UNDP) is the United Nations’
global development network. UNDP
advocates for change and connects countries to knowledge, experience and
resources to help people build a better life. The UNDP provides expert advice,
training, grant support to developing countries including Uganda with increasing
emphasis on assistance to the least developed countries.
global development network. UNDP
advocates for change and connects countries to knowledge, experience and
resources to help people build a better life. The UNDP provides expert advice,
training, grant support to developing countries including Uganda with increasing
emphasis on assistance to the least developed countries.
Job
Summary: The UNDP ICT
Assistant will offer timely ICT and administrative support services to the ICT
unit, including daily technical support to users of information management
tools and technology infrastructure. The ICT Assistant promotes a
client-oriented approach.
Summary: The UNDP ICT
Assistant will offer timely ICT and administrative support services to the ICT
unit, including daily technical support to users of information management
tools and technology infrastructure. The ICT Assistant promotes a
client-oriented approach.
Key
Duties and Responsibilities:
Duties and Responsibilities:
1. Supports implementation of ICT
management systems and strategies, focusing on achievement of the following
results:
management systems and strategies, focusing on achievement of the following
results:
·
Ensure
adherence and compliance with corporate information management and technology
standards, guidelines and procedures for the CO technology environment.
Ensure
adherence and compliance with corporate information management and technology
standards, guidelines and procedures for the CO technology environment.
·
Render
support to the use of Atlas (UNDP’s implementation of ERP) functionality for
improved business results and improved client services.
Render
support to the use of Atlas (UNDP’s implementation of ERP) functionality for
improved business results and improved client services.
·
In
charge of the provision of inputs to the CO administrative business processes
mapping and implementation of the internal standard operating procedures
(SOPs).
In
charge of the provision of inputs to the CO administrative business processes
mapping and implementation of the internal standard operating procedures
(SOPs).
·
Provision
of inputs to preparation of results-oriented workplans.
Provision
of inputs to preparation of results-oriented workplans.
2. Ensures effective functioning of the
CO hardware and software packages, focusing on the achievement of the following
results:
CO hardware and software packages, focusing on the achievement of the following
results:
·
In
charge of the performance of specific technical functions, including changing
of hardware electronic components (disks, memories, network wiring, power
sources, etc.) and routine repairs.
In
charge of the performance of specific technical functions, including changing
of hardware electronic components (disks, memories, network wiring, power
sources, etc.) and routine repairs.
·
Support
the installation of commercial and in-house developed software and related
upgrades
Support
the installation of commercial and in-house developed software and related
upgrades
·
Render
support in upgrading patch and anti-virus programs on a timely basis.
Render
support in upgrading patch and anti-virus programs on a timely basis.
·
Active
monitoring of file server traffic, usage and performance on a frequent and
regular basis.
Active
monitoring of file server traffic, usage and performance on a frequent and
regular basis.
·
Technically
support users in backing up and restoring their files, as well as in virus
detection, removal and prevention.
Technically
support users in backing up and restoring their files, as well as in virus
detection, removal and prevention.
3. Supports networks administration,
focusing on achievement of the following results:
focusing on achievement of the following results:
·
Assistance
in trouble-shooting and monitoring of network problems.
Assistance
in trouble-shooting and monitoring of network problems.
·
Response
to user needs and questions regarding network access.
Response
to user needs and questions regarding network access.
·
Support
in backup and restoration procedures for local drives. Maintenance of backup
logs. Assistance to organization of off-site storage of backups.
Support
in backup and restoration procedures for local drives. Maintenance of backup
logs. Assistance to organization of off-site storage of backups.
4. Provides administrative support,
focusing on achievement of the following results:
focusing on achievement of the following results:
·
Maintenance
of an up-to-date inventory of software and hardware.
Maintenance
of an up-to-date inventory of software and hardware.
·
Ensure
the maintenance of a library of ICT related reference materials.
Ensure
the maintenance of a library of ICT related reference materials.
·
Maintenance
of the inventory and stock of supplies and spare parts in cooperation with the
Procurement Unit.
Maintenance
of the inventory and stock of supplies and spare parts in cooperation with the
Procurement Unit.
·
In
charge of the maintenance of the filing system ensuring safekeeping of
confidential materials.
In
charge of the maintenance of the filing system ensuring safekeeping of
confidential materials.
·
Extraction
of data from various sources.
Extraction
of data from various sources.
·
Research
and retrieval of l data from internal and external sources; preparation of
statistical charts, tables and reports as required.
Research
and retrieval of l data from internal and external sources; preparation of
statistical charts, tables and reports as required.
·
In
charge of providing ICT support to key events.
In
charge of providing ICT support to key events.
5. Ensures facilitation of knowledge
building and knowledge sharing in the CO, focusing on achievement of the
following results:
building and knowledge sharing in the CO, focusing on achievement of the
following results:
·
Ensure
participation and assistance in the organization of training for the CO staff
on ICT issues.
Ensure
participation and assistance in the organization of training for the CO staff
on ICT issues.
·
Sound
contributions to knowledge networks and communities of practice.
Sound
contributions to knowledge networks and communities of practice.
Qualifications,
Skills and Experience:
Skills and Experience:
·
The
ideal candidate for the United Nations Development Programme UNDP ICT Assistant
should hold a degree in Computer Science or Information Technology or
Information Management Systems with relevant certifications in hardware and
software management and application, Microsoft Certified Professional (MCP)
required.
The
ideal candidate for the United Nations Development Programme UNDP ICT Assistant
should hold a degree in Computer Science or Information Technology or
Information Management Systems with relevant certifications in hardware and
software management and application, Microsoft Certified Professional (MCP)
required.
·
At
least six years of relevant working experience, including network
administration, support to management of hardware and software platforms,
telecommunications facilities, knowledge of Windows-based
packages/applications.
At
least six years of relevant working experience, including network
administration, support to management of hardware and software platforms,
telecommunications facilities, knowledge of Windows-based
packages/applications.
·
Language
and IT Skills:
Fluency in the UN and national language of the duty station.
Language
and IT Skills:
Fluency in the UN and national language of the duty station.
Personal
Competencies:
Competencies:
Corporate Competencies:
·
Demonstrates
commitment to UNDP’s mission, vision and values
Demonstrates
commitment to UNDP’s mission, vision and values
·
Displays
cultural, gender, religion, race, nationality and age sensitivity and
adaptability
Displays
cultural, gender, religion, race, nationality and age sensitivity and
adaptability
Functional Competencies:
Knowledge Management and Learning:
·
Shares
knowledge and experience and provides helpful advice to others in the office
Shares
knowledge and experience and provides helpful advice to others in the office
·
Ability
to develop systems for structuring, codifying and providing access to
information and knowledge
Ability
to develop systems for structuring, codifying and providing access to
information and knowledge
Development and Operational
Effectiveness:
Effectiveness:
·
Ability
to provide basic IT support services
Ability
to provide basic IT support services
·
Good
knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT
security and viral protection systems, ERP
Good
knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT
security and viral protection systems, ERP
·
Ability
to perform a variety of standard specialized and non-specialized tasks and work
processes that are fully documented, researched, recorded and reported
Ability
to perform a variety of standard specialized and non-specialized tasks and work
processes that are fully documented, researched, recorded and reported
·
Ability
to review a variety of data, identify and adjust discrepancies, identify and
resolve operational problems
Ability
to review a variety of data, identify and adjust discrepancies, identify and
resolve operational problems
·
Ability
to perform work of confidential nature and handle a large volume of work
Ability
to perform work of confidential nature and handle a large volume of work
·
Some
experience in client support, such as, a Help Desk or User Support Unit,
Some
experience in client support, such as, a Help Desk or User Support Unit,
·
Ability
to provide input to business processes re-engineering, elaboration and
implementation of new systems
Ability
to provide input to business processes re-engineering, elaboration and
implementation of new systems
Leadership and Self-Management:
·
Focuses
on result for the client and responds positively to feedback
Focuses
on result for the client and responds positively to feedback
·
Consistently
approaches work with energy and a positive, constructive attitude
Consistently
approaches work with energy and a positive, constructive attitude
·
Demonstrates
openness to change and ability to manage complexity
Demonstrates
openness to change and ability to manage complexity
UNDP is committed to achieving workforce diversity in terms of gender,
nationality and culture. Individuals from minority groups, indigenous groups
and persons with disabilities are equally encouraged to apply. All applications
will be treated with the strictest confidence.
nationality and culture. Individuals from minority groups, indigenous groups
and persons with disabilities are equally encouraged to apply. All applications
will be treated with the strictest confidence.
How to Apply:
All suitably qualified and interested candidates who so desire to join
the United Nations Development Programme, UNDP, in the aforementioned capacity
should endeavor to Apply Online by Clicking on the link below. Please further
review job requirements and if competent Click Apply Now.
the United Nations Development Programme, UNDP, in the aforementioned capacity
should endeavor to Apply Online by Clicking on the link below. Please further
review job requirements and if competent Click Apply Now.
Deadline: 22nd May
2015
2015
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