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• In charge of analysing, incoming
  documentation (as laid out in line with Operations plans and KPIs) and
  highlighting key matters/issues/requirements to the Operations management
  team.
• Responsible for coordinating and
  consolidating Operations submissions for the various meetings and reports.
• Drafting of presentations and other
  documentation as required by the Operations Management team.
• Actively participate in and coordinate
  Operations Management committee forums. This includes the administrative
  functions of minute taking, drafting of minutes and the agenda as well as
  noting and tracking of action items.
• Take part in business forums, that require
  Operations representation, as mandated/required by the Head of Operations
• To generate a good understanding of the
  Operations business and communicate effectively at senior management
  levels of engagement
• Sending out communication to relevant
  stakeholders on important information relating to Operations
• Budgeting and planning of the operations
  function
• Support the activities of operations
  people plan
• Smooth running of the people ministries

• Activity scheduling for the Head of
  Operations and Senior Management, this includes travel, accommodation,
  entertainment, reconciliations and workshops.
• Calendar management for Head of
  Operations.
• Coordination of all activities/functions
  planned by the Head of Operations.
• Keenly tracking and following action items
  for Head of Ops with the relevant stakeholders.
• Minute taking for all Conference calls and
  weekly follow up on the action items
• Minute taking for all Head Of Operations
  and Senior Management Meeting as well as weekly follow up on the action
  items
• Operations Petty Cash Management,
  reporting, and reconciliation

• Responsible for the maintenance and
  monitoring of Operations scorecards & KRIs.
• Impact analysis and tracking of IT issues;
  Monitoring of IT issues log (Daily/Weekly/monthly as per reporting
  timetable)

• Technically support staff to ensure that
  there is a highly motivated work force/ Staff engagement  index
• Tracking of Training & Development
  (Ensure that staff have attended at least two relevant ops training as per
  PDP)
• Tracking, Reporting and Management of
  leave schedules for Operations.
• Administrative support to all people and
  training programmes as well as people ministries support and communication
  bridge to Head Operations

• Ensures administrative procedure adequacy
  and adherence to all laid out Bank Process, Procedures and Policies.

• Identifies appropriate formal and
  occupational (informal) training needs and courses (internal/external) to
  develop oneself.
• Up-Skills oneself regarding new products
  and procedures through attendance of workshops/presentations and reading
  of internal and external communications

• The ideal candidate should hold an Honours
  Business Degree holder from a recognized University (min – 2nd class upper
  or equivalent) or similar qualification
• At least two to three years’ banking
  experience
• Strong business management and
  administrative support skills
• Strong in business analysis and reporting
• Good knowledge and understanding of
  project planning and management
• Excellent problem solving skills
• Able to resolve diverse problems in own
  area, using judgment and discretion.
• Able to deal efficiently with work volumes
  while remaining focused on priority issues.
• Resourceful, able to provide support and
  give suggestions on new ways of doing things.
• Planning skills
• Able to manage and prioritize tasks.
• Required follow laid-down regulations,
  policies and procedures as well as operate within system parameters and
  internal controls at all times.
• Sound recall of procedures and previous
  experiences is required.
• Able to take the initiative within limits
  of authority.

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