The Ugandan Jobline

• Provides direction and focus on overall
  branch production and motivating the branch sales team towards achieving
  production targets;
• Convert monthly budget targets into sales
  targets per Loan Officer and communicate targets to each Loan Officer;
• In charge of the management of the sales
  and marketing process through effective marketing of products, generation
  of potential clients lists and ensuring the closing of sales by branch
  staff.
• Responsible for managing the branch client
  database;
• Creating marketing and production plans
  (geographic areas to be focused on) in conjunction with Loan Officers in
  the branch;
• Responsible for daily production planning
  and review meetings and implementing decisions taken.

• Responsible for Branch portfolio
  performance management in conjunction with Loan Officers (portfolio size,
  number of customers, portfolio at risk and arrears total);
• In charge of the identification of repeat
  clients from current clients who meet the repeat business criteria /
  through analysis of repayment trends;
• Responsible for market and portfolio
  segmentation;
• Responsible for portfolio allocation and
  new client referrals to new Loan Officers.

• Responsible to oversee the entire loan
  approval process at the branch;
• Responsible for loan verifications and
  ensuring the quality standards of verifications are adhered to;
• Responsible for quality checks on loan
  approvals;
• Responsible for approval audits through
  periodic physical client visitations;
• Responsible for the effective operation
  of relevant branch approval function / committee.

• Responsible for ensuring the attainment of
  targeted early collections rates;
• In charge of monitoring collections rates
  and the performance of the Collections Officer at the branch;
• Managing the early collections process
  through Senior Loan Officers and / or Loan Officers;
• Manage the branch Portfolio at Risk (PAR)
  to ensure it remains below the minimum standard, in consultation with the
  Senior Loan Officers and / or Loan Officers in the branch;
• Responsible to oversee the timeous
  handover of defaulters to the Collections Officer.

• Ensure adherence to all HR Policies at the
  branch;
• Responsible for sound working
  relationships among staff, managing potential conflict at the branch,
  building a high performing team and the retention of competent staff;
• Assist in the final selection of competent
  employees after considering psychometric evaluations;
• Responsible for training and on-job
  coaching of branch staff and ensuring availability of sufficient training
  material and training manuals in the branch;
• Ensures that Loan Officers have the
  required level of sales techniques, product knowledge and customer service
  competencies;
• Responsible for conducting induction
  training of new Loan Officers and other staff at the branch;
• Responsible for implementation of
  individual development plans (IDP) for non-performing staff in the branch;
• Management of discipline, performance
  management and managing poor performance levels of staff at the branch;
• Management of time and attendance and
  leave management of staff at the branch.

• Responsible for development of budgets at
  branch level;
• Responsible for profitability of the
  branch through the effective management of the cost and production budgets
  and targets;
• Responsible for the branch income
  statement and to timeously correct deviations and implementing cost
  controls.

• Ensure marketing plans / marketing
  materials are implemented and available;
• Responsible for petty cash management at
  the branch and daily reconciliation of the cash float;
• Responsible for approval of office
  supplies purchases;
• Responsible for the management of
  collections cash payments received, management of bank deposits and
  reporting of payments to Head office;
• Management of any other payments received;
• In charge of the distribution of petty
  cash funds to Loan Officers and Senior Loan Officers for daily operational
  (sales and marketing) activities.
• Ensure the submission of all appropriate
  management reports;
• Responsible for ensuring loans are
  correctly captured and data integrity is maintained in the branch;
• Responsible that the registration and
  disbursement process of loans are adhered to at the branch;
• Ensure branch asset register is updated on
  a regular basis and ensure that all branch assets are accounted for at all
  times.
• Ensures branch is fully operational at all
  times;
• Responsible for health and safety of
  employees and the branch in general;
• To perform any additional duties over and
  above the duties listed in this job profile, as and when required by
  Management.

• Identify client needs and review existing
  products;
• Analyze market trends and competitor
  product offerings and making suggestions as to product improvements / new
  products.

• Responsible for excellent customer service
  delivery in the branch;
• Actively monitor customer service levels
  with clients and ensure Loan Officers follow through on deliveries;
• Ensure follow up on complaints and
  ensuring resolution and acting as the contact person for all unresolved
  client issues;
• Responsible for conducting client
  induction and ensuring all loan agreements get signed at the branch.

• Ensures compliance of company rules,
  business processes and regulatory requirements;
• Ensures compliance to the Branch Procedure
  Manual.

• The applicant should preferably hold a Bachelor’s
  degree in related field
• At least three years’ managerial
  experience
• Previous experience in a financial
  institution is preferred
• Sound financial understanding and
  knowledge
• Planning and organizing / Workflow
  management skills
• Analytical / Structured thought processes
• Excellent problem solving skills
• Customer service focused
• Self-starter/ Goal focused / Target driven
• Ability to work in a competitive and
  challenging environment
• High level of resilience
• Assertiveness
• Strong interpersonal skills / Ability to
  energize and motivate team
• High degree of integrity
• Strong management capabilities
• High level of computer literacy
• Valid driver’s license

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