Job Title: Subscriber
Fraud Analyst
Fraud Analyst
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Subscriber
Fraud Manager
Fraud Manager
About US:
MTN-Uganda is the leading
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The
Subscriber Fraud Analyst will be ensuring the integrity of MTN revenue and
costs accuracy through the revenue chains by systematic controls and
reconciliation.
Subscriber Fraud Analyst will be ensuring the integrity of MTN revenue and
costs accuracy through the revenue chains by systematic controls and
reconciliation.
Key
Duties and Responsibilities:
Duties and Responsibilities:
·
Resolution of audit issues as per the external and
internal audit reports and timelines.
Resolution of audit issues as per the external and
internal audit reports and timelines.
·
Profiling customer usage, looking for Customer
Profiling/pattern matching over various time periods and in aggregate, against
thresholds for usage types by customer group, Calls from previously identified
hot risks: IMEI, Cells, and Geographic Area.
Profiling customer usage, looking for Customer
Profiling/pattern matching over various time periods and in aggregate, against
thresholds for usage types by customer group, Calls from previously identified
hot risks: IMEI, Cells, and Geographic Area.
·
Analysis of SIM cards and the IMEIs they are
associated with. If one SIM is found to
have been used fraudulently, all other SIMs associated with that IMEI should be
investigated also.
Analysis of SIM cards and the IMEIs they are
associated with. If one SIM is found to
have been used fraudulently, all other SIMs associated with that IMEI should be
investigated also.
·
Analysis and testing of radio, core network and
network element availability to ensure that service affecting incidents are
identified and resolved in a timely manner, and that the cost of these incidents
to the business is understood. Includes
Prepaid System Downtime where the downtime prevents use of the Network
Analysis and testing of radio, core network and
network element availability to ensure that service affecting incidents are
identified and resolved in a timely manner, and that the cost of these incidents
to the business is understood. Includes
Prepaid System Downtime where the downtime prevents use of the Network
·
Reconciliation of authentication/authorization
logs to valid customer / partner data from the billing systems.
Reconciliation of authentication/authorization
logs to valid customer / partner data from the billing systems.
·
Monitoring of Bulk messages being sent from SMSCs
and PBX and reconciling messages sent to genuine senders of such events can
reveal messages being sent from hacked systems.
Upon discovery the security breach should be identified and the opportunity
closed.
Monitoring of Bulk messages being sent from SMSCs
and PBX and reconciling messages sent to genuine senders of such events can
reveal messages being sent from hacked systems.
Upon discovery the security breach should be identified and the opportunity
closed.
·
Reconciliation of Voucher Stock to SDP Activation
to Voucher Customer Activation. The root
cause of duplicate voucher credits should be investigated thoroughly. Root
cause analysis of used vouchers that still appear in stock will reveal if the
PIN Generation process has been compromised.
Reconciliation of Voucher Stock to SDP Activation
to Voucher Customer Activation. The root
cause of duplicate voucher credits should be investigated thoroughly. Root
cause analysis of used vouchers that still appear in stock will reveal if the
PIN Generation process has been compromised.
·
Reconciliation and analysis of usage costs
incurred between internally generated outbound cost information and supplier
invoices received. CDR volume, price and
product mix should be reconciled at a detailed level in order to ensure no
overcharging occurs.
Reconciliation and analysis of usage costs
incurred between internally generated outbound cost information and supplier
invoices received. CDR volume, price and
product mix should be reconciled at a detailed level in order to ensure no
overcharging occurs.
·
Monitoring of prepaid recharging. Reconciliation
between the Prepaid Top-up gateways and the increments to customer balances
within the prepaid system.
Monitoring of prepaid recharging. Reconciliation
between the Prepaid Top-up gateways and the increments to customer balances
within the prepaid system.
·
Unauthorized Adjustments Analysis
Unauthorized Adjustments Analysis
·
GSM Gateway Fraud analysis
GSM Gateway Fraud analysis
·
Inbound Revenue Invoice to Partner Payment
Reconciliation
Inbound Revenue Invoice to Partner Payment
Reconciliation
·
High Usage Traffic Profiling
High Usage Traffic Profiling
Qualifications,
Skills and Experience:
Skills and Experience:
·
The ideal candidate should hold a Bachelor of Sc.
Telecom Engineering / Computer Science/ Statistics / Accounting
The ideal candidate should hold a Bachelor of Sc.
Telecom Engineering / Computer Science/ Statistics / Accounting
·
A minimum of three years of relevant experience in
field of specialization
A minimum of three years of relevant experience in
field of specialization
·
Some business analyst and accounting skills
required
Some business analyst and accounting skills
required
·
Good knowledge of Telecommunications Fraud
Good knowledge of Telecommunications Fraud
·
Knowledge of cellular telecommunications business
processes
Knowledge of cellular telecommunications business
processes
·
Knowledge in Telecom regulatory environment
Knowledge in Telecom regulatory environment
·
Knowledge of fraud types, trends and how to
identify and detect them
Knowledge of fraud types, trends and how to
identify and detect them
·
Understanding of Billing, Credit Management,
Compliance, Audit and Revenue Assurance
Understanding of Billing, Credit Management,
Compliance, Audit and Revenue Assurance
·
Understanding of credit vetting procedures
Understanding of credit vetting procedures
·
Knowledge of credit management and credit vetting
procedures preferable
Knowledge of credit management and credit vetting
procedures preferable
·
Knowledge in IS; Access, ACL, Oracle, MS Word,
Visio, PowerPoint, Outlook and Windows, Programming Languages
Knowledge in IS; Access, ACL, Oracle, MS Word,
Visio, PowerPoint, Outlook and Windows, Programming Languages
·
Data Analysis
Data Analysis
·
Audit methodologies
Audit methodologies
·
Knowledge of IP Network / Telecoms technology and
trends
Knowledge of IP Network / Telecoms technology and
trends
·
Fraud Management
Fraud Management
·
Excellent communication (verbal & written) and
organizational skills
Excellent communication (verbal & written) and
organizational skills
·
Basic risk management skills
Basic risk management skills
·
A good working knowledge in office automation
tools: Word, Excel, Visio, Outlook, SQL.
A good working knowledge in office automation
tools: Word, Excel, Visio, Outlook, SQL.
·
Excellent analytical skills
Excellent analytical skills
·
Must have the ability to build and work as part of
a team, or independently
Must have the ability to build and work as part of
a team, or independently
·
Highly developed problem solving skills
Highly developed problem solving skills
·
Conflict management skills
Conflict management skills
·
Presentation skills
Presentation skills
·
Possess a proactive demeanor
Possess a proactive demeanor
·
Ability to work unsupervised Team orientation
Ability to work unsupervised Team orientation
·
Strong detail focus – attention to detail and
accuracy
Strong detail focus – attention to detail and
accuracy
NB:
Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
Please note that presentation of false academic
documents and certification will lead to criminal prosecution.
How to Apply:
Interested candidates should send/deliver
their Job Applications with detailed
CVs, certified copies of academic certificates (originals are to be presented
at the interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
their Job Applications with detailed
CVs, certified copies of academic certificates (originals are to be presented
at the interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
NB:
MTN Uganda is an equal opportunity Employer. Only successful candidates will be
contacted.
MTN Uganda is an equal opportunity Employer. Only successful candidates will be
contacted.
Deadline: 1st June, 2015
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