Hotel Customer Service Jobs – Front Office Manager

Organisation: Hotel
Duty Station:  Kampala,
About US:
Impact Chefs
Academy is a Regional Hospitality Consulting firm thriving on professional
Training and ethical hospitality services, as well as high level management trainings
focusing on keeping clients satisfied. They
would like to recruit for a valuable client, a leading Hotel.
Duties and Responsibilities:  
Oversee the day-to-day operations of the front
office department which include, front desk, concierge, guest relations,
executive club and PABX.
Ensure all staff are properly trained on all
systems, standards and procedures to effectively carry out their job functions
Ensure that all guests receive prompt,
professional attention and personal recognition
Ensure total guest satisfaction in accordance with
Brand Standards
Regularly conduct routine inspections of the front
office and public areas to ensure the appearance of such areas reflects highly
on the hotel, brand and Company
Keenly analyze guest satisfaction data and develop
and implement plans to achieve established goals related to guest satisfaction
scores, front desk activities, etc
Achieve budgeted revenues, control labour costs
and expenses, and maximize profitability within all areas of the front office
Establish, implement, and maintain training and procedures
for PABX to serve as a central communications point during emergency/crisis
Actively promote teamwork and quality service through
daily communication and coordination with other departments
Serve as “manager on duty” as required including
weekends, nights and public holidays
Skills and Experience:  
The ideal candidate should hold a Diploma in Hotel
Management/Business Administration
A minimum of five years’ experience in Front
Office/Guest Service management experience or an equivalent combination of
education and experience
Must speak fluent English. Other languages will be
considered an asset
Possess excellent communication skills both verbal
and written
Excellent track record in managing, leading and
developing a team
Proven ability to interact with guests, employees
and third parties
Possess excellent problem solving, reasoning, motivating,
organizational and training skills
Highly discrete and confidential
Be able to work in a dynamic environment
Be self-motivated, able to work under pressure and
adhere to deadlines
Portray a professional image commensurate with the
values of the Hotel.
Ability to work well under extreme pressure
GUEST Service driven
Have a positive attitude
Diligent and consistent
How to Apply: 
All candidates are encouraged to send their applications online only quoting the job title on the email
subject to:
NB: Only shortlisted candidates will be
Deadline: 3rd June 2015
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