Job Title: Front Office Manager
Organisation: Hotel
Duty Station: Kampala,
Uganda
Uganda
About US:
Impact Chefs
Academy is a Regional Hospitality Consulting firm thriving on professional
Training and ethical hospitality services, as well as high level management trainings
focusing on keeping clients satisfied. They
would like to recruit for a valuable client, a leading Hotel.
Academy is a Regional Hospitality Consulting firm thriving on professional
Training and ethical hospitality services, as well as high level management trainings
focusing on keeping clients satisfied. They
would like to recruit for a valuable client, a leading Hotel.
Key
Duties and Responsibilities:
Duties and Responsibilities:
·
Oversee the day-to-day operations of the front
office department which include, front desk, concierge, guest relations,
executive club and PABX.
Oversee the day-to-day operations of the front
office department which include, front desk, concierge, guest relations,
executive club and PABX.
·
Ensure all staff are properly trained on all
systems, standards and procedures to effectively carry out their job functions
Ensure all staff are properly trained on all
systems, standards and procedures to effectively carry out their job functions
·
Ensure that all guests receive prompt,
professional attention and personal recognition
Ensure that all guests receive prompt,
professional attention and personal recognition
·
Ensure total guest satisfaction in accordance with
Brand Standards
Ensure total guest satisfaction in accordance with
Brand Standards
·
Regularly conduct routine inspections of the front
office and public areas to ensure the appearance of such areas reflects highly
on the hotel, brand and Company
Regularly conduct routine inspections of the front
office and public areas to ensure the appearance of such areas reflects highly
on the hotel, brand and Company
·
Keenly analyze guest satisfaction data and develop
and implement plans to achieve established goals related to guest satisfaction
scores, front desk activities, etc
Keenly analyze guest satisfaction data and develop
and implement plans to achieve established goals related to guest satisfaction
scores, front desk activities, etc
·
Achieve budgeted revenues, control labour costs
and expenses, and maximize profitability within all areas of the front office
Achieve budgeted revenues, control labour costs
and expenses, and maximize profitability within all areas of the front office
·
Establish, implement, and maintain training and procedures
for PABX to serve as a central communications point during emergency/crisis
situations
Establish, implement, and maintain training and procedures
for PABX to serve as a central communications point during emergency/crisis
situations
·
Actively promote teamwork and quality service through
daily communication and coordination with other departments
Actively promote teamwork and quality service through
daily communication and coordination with other departments
·
Serve as “manager on duty” as required including
weekends, nights and public holidays
Serve as “manager on duty” as required including
weekends, nights and public holidays
Qualifications,
Skills and Experience:
Skills and Experience:
·
The ideal candidate should hold a Diploma in Hotel
Management/Business Administration
The ideal candidate should hold a Diploma in Hotel
Management/Business Administration
·
A minimum of five years’ experience in Front
Office/Guest Service management experience or an equivalent combination of
education and experience
A minimum of five years’ experience in Front
Office/Guest Service management experience or an equivalent combination of
education and experience
·
Must speak fluent English. Other languages will be
considered an asset
Must speak fluent English. Other languages will be
considered an asset
·
Possess excellent communication skills both verbal
and written
Possess excellent communication skills both verbal
and written
·
Excellent track record in managing, leading and
developing a team
Excellent track record in managing, leading and
developing a team
·
Proven ability to interact with guests, employees
and third parties
Proven ability to interact with guests, employees
and third parties
·
Possess excellent problem solving, reasoning, motivating,
organizational and training skills
Possess excellent problem solving, reasoning, motivating,
organizational and training skills
·
Highly discrete and confidential
Highly discrete and confidential
·
Be able to work in a dynamic environment
Be able to work in a dynamic environment
·
Be self-motivated, able to work under pressure and
adhere to deadlines
Be self-motivated, able to work under pressure and
adhere to deadlines
·
Portray a professional image commensurate with the
values of the Hotel.
Portray a professional image commensurate with the
values of the Hotel.
·
Ability to work well under extreme pressure
Ability to work well under extreme pressure
·
GUEST Service driven
GUEST Service driven
·
Have a positive attitude
Have a positive attitude
·
Diligent and consistent
Diligent and consistent
How to Apply:
All candidates are encouraged to send their applications online only quoting the job title on the email
subject to: [email protected]
or [email protected].
subject to: [email protected]
or [email protected].
NB: Only shortlisted candidates will be
contacted.
contacted.
Deadline: 3rd June 2015
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