Hotel Customer Service Jobs – Front Office Manager




Organisation: Hotel
Duty Station:  Kampala,
Uganda
About US:
Impact Chefs
Academy is a Regional Hospitality Consulting firm thriving on professional
Training and ethical hospitality services, as well as high level management trainings
focusing on keeping clients satisfied. They
would like to recruit for a valuable client, a leading Hotel.
Key
Duties and Responsibilities:  
·        
Oversee the day-to-day operations of the front
office department which include, front desk, concierge, guest relations,
executive club and PABX.
·        
Ensure all staff are properly trained on all
systems, standards and procedures to effectively carry out their job functions
·        
Ensure that all guests receive prompt,
professional attention and personal recognition
·        
Ensure total guest satisfaction in accordance with
Brand Standards
·        
Regularly conduct routine inspections of the front
office and public areas to ensure the appearance of such areas reflects highly
on the hotel, brand and Company
·        
Keenly analyze guest satisfaction data and develop
and implement plans to achieve established goals related to guest satisfaction
scores, front desk activities, etc
·        
Achieve budgeted revenues, control labour costs
and expenses, and maximize profitability within all areas of the front office
·        
Establish, implement, and maintain training and procedures
for PABX to serve as a central communications point during emergency/crisis
situations
·        
Actively promote teamwork and quality service through
daily communication and coordination with other departments
·        
Serve as “manager on duty” as required including
weekends, nights and public holidays
Qualifications,
Skills and Experience:  
·        
The ideal candidate should hold a Diploma in Hotel
Management/Business Administration
·        
A minimum of five years’ experience in Front
Office/Guest Service management experience or an equivalent combination of
education and experience
·        
Must speak fluent English. Other languages will be
considered an asset
·        
Possess excellent communication skills both verbal
and written
·        
Excellent track record in managing, leading and
developing a team
·        
Proven ability to interact with guests, employees
and third parties
·        
Possess excellent problem solving, reasoning, motivating,
organizational and training skills
·        
Highly discrete and confidential
·        
Be able to work in a dynamic environment
·        
Be self-motivated, able to work under pressure and
adhere to deadlines
·        
Portray a professional image commensurate with the
values of the Hotel.
·        
Ability to work well under extreme pressure
·        
GUEST Service driven
·        
Have a positive attitude
·        
Diligent and consistent
How to Apply: 
All candidates are encouraged to send their applications online only quoting the job title on the email
subject to: impactchefsacademy@gmail.com
or info@impactchefsacademy.com.
NB: Only shortlisted candidates will be
contacted.
Deadline: 3rd June 2015
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