Fresher Stanbic Bank Jobs – Customer Care Consultant

Organisation: Stanbic
Bank
Duty Station:  
Kampala, Uganda
Job ID: 9354
About US
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The incumbent will provide customer Contact
Centre provides customer service to both internal and external customers. The
Customer Care Consultant will cordially receive and resolve inquiries, queries
and complaints from both internal and external customers while maintaining the
set quality standards and bank processes and procedures.
Key Duties and
Responsibilities: 
  • Receive customer queries through any
    contact channel and ensure they are answered within set SLA.
  • Quickly respond to customer queries
    through any contact channel while maintaining the set quality standards.
  • Complete customer security check for all
    queries and complaints that require customer verification as per the set
    bank processes and procedures.
  • Log all received inquiries, queries and
    complaints accurately in the available tracking system for records and MIS
    purposes.
  • Follow and adhere to defined and agreed
    scripts, processes and procedure while handling customer queries.
  • Acquire and maintain knowledge on bank
    products and the use of applications to aid in satisfactory query
    resolution.
  • Follow the escalation process to ensure
    queries get resolved within the set and agreed SLA
  • To proactively communicate identified
    risks and opportunities (sale leads) while handling customer queries and
    complaints
  • Actively monitor, contact customer and
    verify the authenticity of Visa transactions to curb fraud.
  • Report working tools that are not in
    working condition to the Team Leader / IT for attention.
Qualifications, Skills and
Experience: 
  • The ideal candidate for the Banking Job
    should hold a university degree in any relevant field
  • At least one to two years’ experience in
    branch banking with exposure to a front office role or in a Call Centre
    front office role in any service industry.
  • Comprehensive knowledge of the bank’s
    products and services will be an advantage
  • Ability to communicate fluently in English
    & any Ugandan language will be an advantage.
How to Apply: 
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 3rd May,
2015

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