The Ugandan Jobline

• Cordially answer calls and respond to
  emails
• Handle customer inquiries telephonically
• In charge of researching required information
  using available resources
• Manage and resolve customer complaints
• Provide customers with product and service
  information
• Enter new customer information into system
• Update and maintain existing customer
  information
• Process orders, forms and applications
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to
  standard operating procedures
• Complete call logs/update CRM Tool
• Perform any other duties as maybe assigned
  by the supervisor

• The ideal applicants for the Customer
  Service Representative jobs must have completed a High school diploma or
  equivalent
• Past experience in call Centre work
  environment is mandatory.
• Fluency on both spoken and written English
  with
• Possess excellent communication and
  interpersonal skills (Knowledge in more language is an added advantage)
• Computer literacy i.e. excellent Microsoft
  office skills
• Smart in appearance
• Ability to work under pressure
• Time conscience
• Good organizational skills

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