Fresher Jobs – Customer Service Representative at Techno Brain BPO/ITES

Organisation: Techno Brain
Duty Station:  Kampala, Uganda
About US:
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT
Enabled Services division of Africa’s leading software Solutions Company.
Key Duties and Responsibilities:
  • Cordially answer calls and respond to
  • Handle customer inquiries telephonically
  • In charge of researching required information
    using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service
  • Enter new customer information into system
  • Update and maintain existing customer
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to
    standard operating procedures
  • Complete call logs/update CRM Tool
  • Perform any other duties as maybe assigned
    by the supervisor
Qualifications, Skills and
  • The ideal applicants for the Customer
    Service Representative jobs must have completed a High school diploma or
  • Past experience in call Centre work
    environment is mandatory.
  • Fluency on both spoken and written English
  • Possess excellent communication and
    interpersonal skills (Knowledge in more language is an added advantage)
  • Computer literacy i.e. excellent Microsoft
    office skills
  • Smart in appearance
  • Ability to work under pressure
  • Time conscience
  • Good organizational skills
How to Apply:  
All candidates are encouraged to apply online via E-mail to:
Deadline: 26th May
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