Fresher Jobs – Customer Service Representative at Techno Brain BPO/ITES

Organisation: Techno Brain
BPO/ITES
Duty Station:  Kampala, Uganda
About US:
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT
Enabled Services division of Africa’s leading software Solutions Company.
Key Duties and Responsibilities:
 
  • Cordially answer calls and respond to
    emails
  • Handle customer inquiries telephonically
  • In charge of researching required information
    using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service
    information
  • Enter new customer information into system
  • Update and maintain existing customer
    information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to
    standard operating procedures
  • Complete call logs/update CRM Tool
  • Perform any other duties as maybe assigned
    by the supervisor
Qualifications, Skills and
Experience:  
  • The ideal applicants for the Customer
    Service Representative jobs must have completed a High school diploma or
    equivalent
  • Past experience in call Centre work
    environment is mandatory.
  • Fluency on both spoken and written English
    with
  • Possess excellent communication and
    interpersonal skills (Knowledge in more language is an added advantage)
  • Computer literacy i.e. excellent Microsoft
    office skills
  • Smart in appearance
  • Ability to work under pressure
  • Time conscience
  • Good organizational skills
                                                
How to Apply:  
All candidates are encouraged to apply online via E-mail to: hruganda@technobrainbpo.com
Deadline: 26th May
2015
For More Ugandan Jobs, Please Visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *