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Fresh Graduate Personal Banker Jobs – Barclays Bank UK
Job
Title: Personal Banker – 00211426
Title: Personal Banker – 00211426
Organisation: Barclays
Bank UK
Bank UK
Duty
Station: Masaka, Uganda
Station: Masaka, Uganda
Reports
to: Branch Manager
to: Branch Manager
About
Barclays UK:
Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job
Summary: The Personal Banker will deliver exceptional sales performance by
identifying and meeting customer needs through selling & cross-selling of
all Barclays Africa Retail products & services.
Summary: The Personal Banker will deliver exceptional sales performance by
identifying and meeting customer needs through selling & cross-selling of
all Barclays Africa Retail products & services.
Key
Duties and Responsibilities:
Duties and Responsibilities:
1. Sales to Retail Banking Customers: 50%
·
Actively participate in specific product campaigns
by ensuring that the products are explained to customers.
Actively participate in specific product campaigns
by ensuring that the products are explained to customers.
·
Agree, meet and exceed targets for specific sales
campaigns.
Agree, meet and exceed targets for specific sales
campaigns.
·
Maintain own sales performance statistics for
management information usage.
Maintain own sales performance statistics for
management information usage.
·
Own and manage personal product & channel
sales targets to contribute towards the outlet sales objectives.
Own and manage personal product & channel
sales targets to contribute towards the outlet sales objectives.
·
Refer to the appropriate area of delivery for
specialist product help or advice (e.g. Schemes or Home Loans) when uncertain
about the product delivery or application process. Respond directly to the
customer.
Refer to the appropriate area of delivery for
specialist product help or advice (e.g. Schemes or Home Loans) when uncertain
about the product delivery or application process. Respond directly to the
customer.
·
Build effective relationships with branch staff to
ensure that non-sales staff refer customers to the Personal Banker when they
identify a particular product or service need.
Build effective relationships with branch staff to
ensure that non-sales staff refer customers to the Personal Banker when they
identify a particular product or service need.
·
In integrated branches, build effective relationships
with Customer Advisors to ensure that they refer standard customers who become
eligible for Prestige products and services.
In integrated branches, build effective relationships
with Customer Advisors to ensure that they refer standard customers who become
eligible for Prestige products and services.
·
Responsible for complete account opening
documentation together with customers and submit to the Branch Manager for
review before submitting to operations for processing.
Responsible for complete account opening
documentation together with customers and submit to the Branch Manager for
review before submitting to operations for processing.
·
Call customers when their accounts have been
opened, generate welcome pack letters and send to customers.
Call customers when their accounts have been
opened, generate welcome pack letters and send to customers.
·
When selling loans to Retail prestige customers,
complete the financial analysis and statement review on customer accounts.
Where customers do not meet the minimum criteria, advise the customer, verbally
or in writing as the customer requires. Report such denials to the Branch
Manager on a daily basis.
When selling loans to Retail prestige customers,
complete the financial analysis and statement review on customer accounts.
Where customers do not meet the minimum criteria, advise the customer, verbally
or in writing as the customer requires. Report such denials to the Branch
Manager on a daily basis.
2. Operational Rigour and Compliance with
KYC Requirements: 20%
KYC Requirements: 20%
·
Ensure accuracy of each new account application,
loan document, Barclaycard application and bank account mandate change.
Personal Bankers are held personally accountable for accuracy and quality of
these and supporting documents that they complete and submit.
Ensure accuracy of each new account application,
loan document, Barclaycard application and bank account mandate change.
Personal Bankers are held personally accountable for accuracy and quality of
these and supporting documents that they complete and submit.
·
Achieve operational rigour excellence in all
aspects of procedures and processes personally undertaken to ensure green
audit.
Achieve operational rigour excellence in all
aspects of procedures and processes personally undertaken to ensure green
audit.
·
Follow the Retail end to end account opening
ensuring new accounts are authorized and KYC compliant. Escalate any items that
exceed the agreed service level time lines or where there are unresolved KYC
requirements, to the Branch Manager.
Follow the Retail end to end account opening
ensuring new accounts are authorized and KYC compliant. Escalate any items that
exceed the agreed service level time lines or where there are unresolved KYC
requirements, to the Branch Manager.
·
Comply with all general Barclays operational risk
& rigour requirements e.g. KYC and anti-money laundering regulations.
Comply with all general Barclays operational risk
& rigour requirements e.g. KYC and anti-money laundering regulations.
·
Occasionally, assist the Branch Manager to open
and close cashier tills at the beginning and end of each day.
Occasionally, assist the Branch Manager to open
and close cashier tills at the beginning and end of each day.
·
Carry out snap checks as allocated by the Branch
Manager.
Carry out snap checks as allocated by the Branch
Manager.
3. Provision of Customer Service: 15%
·
Own customer queries and complaints around account
opening, loans and card applications and resolve in a timely manner. Escalate
any unresolved queries, or queries not resolved in a short period of time to
the Prestige Branch Manager.
Own customer queries and complaints around account
opening, loans and card applications and resolve in a timely manner. Escalate
any unresolved queries, or queries not resolved in a short period of time to
the Prestige Branch Manager.
·
Build relationships with internal service
providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of
escalated queries and complaints.
Build relationships with internal service
providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of
escalated queries and complaints.
·
Guide customers to the appropriate delivery
channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
Guide customers to the appropriate delivery
channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
·
Advise customers as soon as cheque books, cards
and other account items are ready for collection. Follow up with customers that
have not collected the items within a reasonable time.
Advise customers as soon as cheque books, cards
and other account items are ready for collection. Follow up with customers that
have not collected the items within a reasonable time.
·
Advise customers as soon as new loans are approved
and encourage draw-downs on the new loans.
Advise customers as soon as new loans are approved
and encourage draw-downs on the new loans.
·
When the branch is busy walk the queues- resolve
quick inquires and direct customers to the correct counters.
When the branch is busy walk the queues- resolve
quick inquires and direct customers to the correct counters.
·
Restocks merchandising materials (pamphlets,
forms) in the Prestige Branch and advise the Branch Manager if supplies are
running low.
Restocks merchandising materials (pamphlets,
forms) in the Prestige Branch and advise the Branch Manager if supplies are
running low.
4. Branch Support: 10%
·
Work in liaison with the Branch Manager/BOM, open and
close Cashier tills at the beginning and end of each day.
Work in liaison with the Branch Manager/BOM, open and
close Cashier tills at the beginning and end of each day.
·
Authorise cashier transactions above their teller
limits when called upon.
Authorise cashier transactions above their teller
limits when called upon.
·
Serve as the cash custodian for the Branch. This
involves checking cashier cash levels throughout the day, restocking cashiers
or repatriating excess funds, and reordering cash from the external provider
based on daily limits as set out.
Serve as the cash custodian for the Branch. This
involves checking cashier cash levels throughout the day, restocking cashiers
or repatriating excess funds, and reordering cash from the external provider
based on daily limits as set out.
5. Community: 5%
·
Identify and participant in community initiatives
to support as part of Barclays community initiatives (such as Make a Difference
Day, Local community initiative, Financial Literacy)
Identify and participant in community initiatives
to support as part of Barclays community initiatives (such as Make a Difference
Day, Local community initiative, Financial Literacy)
·
Significantly contribute ideas to support the
community initiatives agenda in the branch.
Significantly contribute ideas to support the
community initiatives agenda in the branch.
Qualifications,
Skills and Experience:
Skills and Experience:
·
The ideal candidate for the Barclays Bank Personal
Banker Jobs should hold a Good University degree or diploma or relevant
experience in a front-line banking sales/marketing/service environment
The ideal candidate for the Barclays Bank Personal
Banker Jobs should hold a Good University degree or diploma or relevant
experience in a front-line banking sales/marketing/service environment
·
Competitor product sales experience is an added
advantage
Competitor product sales experience is an added
advantage
·
The applicant should have comprehensive knowledge
of the Bank’s products, services and policies including standard tariffs.
The applicant should have comprehensive knowledge
of the Bank’s products, services and policies including standard tariffs.
·
Possess a good understanding of overall Retail
goals & objectives, including the branch’s objectives growth of sales, cost
control and income contribution
Possess a good understanding of overall Retail
goals & objectives, including the branch’s objectives growth of sales, cost
control and income contribution
·
Thorough knowledge and understanding of the sales
process
Thorough knowledge and understanding of the sales
process
·
A working knowledge of the procedure manuals
A working knowledge of the procedure manuals
·
A thorough knowledge of the bank’s internal
departments, systems & procedures as well as risk & rigour requirements
A thorough knowledge of the bank’s internal
departments, systems & procedures as well as risk & rigour requirements
·
A good working knowledge and understanding of
relevant legislation e.g. KYC, Anti-Money laundering, banking code, service
standards, health & safety standards etc
A good working knowledge and understanding of
relevant legislation e.g. KYC, Anti-Money laundering, banking code, service
standards, health & safety standards etc
·
Excellent planning & organization skills
Excellent planning & organization skills
·
Excellent communication skills, both verbal and
written
Excellent communication skills, both verbal and
written
·
Good questioning skills
Good questioning skills
·
Good PC skills
Good PC skills
·
Good numeracy & analytical skills
Good numeracy & analytical skills
·
Good selling/influencing skills
Good selling/influencing skills
·
Presentation skills
Presentation skills
·
Influencing & negotiation skills training
Influencing & negotiation skills training
·
Prior credit training
Prior credit training
·
Good networking skills
Good networking skills
·
Listening skills
Listening skills
How
to Apply:
to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key deliverables
as outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
challenged by any of the above positions, and believe you can deliver on key deliverables
as outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is
an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For queries
contact us on 0417122453 or email: barclays.uganda@barclays.com
contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 29th May, 2015
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