United Nations UNOMS Jobs – Conflict Resolution Officer

Organization: Office of the
United Nations Ombudsman and Mediation Services (UNOMS)
Duty Station: Entebbe,
Grade: P3
Job Opening Number:
Report to: Regional
About UNOMS:
The United Nations Ombudsman and Mediation Services, works to intervene
in the intersection where creativity meets conflict and helps to channel these
conflicts into productive solutions. We do this through conflict coaching, by
giving feedback to UN offices, by using shuttle diplomacy, mediation and other
tools of informal dispute resolution. We also seek to track the root causes to
these difficulties and propose changes to minimize them in the future and to
create a more harmonious workplace at the UN.
Key Duties and Responsibilities:
Under the general authority of the United Nations Ombudsman and the
immediate supervision of the Regional Ombudsman, the Conflict Resolution
Officer will be responsible for the following duties in the region:
  • Support in providing an impartial,
    independent and informal conflict resolution mechanism for the settlement
    of employment–related concerns for staff members and related personnel;
  • Provide assistance to staff members and
    related personnel their options and the different avenues open to them,
    taking into account the rights and obligations existing between the
    Organization and staff members or related personnel when required;
  • Actively participate in informal and
    independent fact-finding as required on issues brought to the attention of
    the office;
  • Render support in identifying and
    analysing policies, procedures and practices that cause tension or
    conflict and participate in analyzing trends;
  • Actively participate in drafting periodic
    activity reports for the Office of the Ombudsman at Headquarters providing
    practical recommendations for systemic changes;
  • Conduct presentations and workshops to
    increase awareness of informal resolution services and focus on skills to
    prevent or better manage conflict;
  • Travel to field offices as required;
  • Perform any other duties as assigned.
 Qualifications, Skills and
  • The ideal candidate for the United Nations
    Career vacancy should hold an advanced university degree (Master’s degree
    or equivalent) in conflict resolution, 
    law, administration, management, human relations or related area. A
    first-level university degree in combination with two additional years of
    qualifying experience may be accepted in lieu of the advanced university
  • At least five years of progressively
    responsible experience in conflict resolution, legal, managerial, or
    related field is required. 
  • Past experience in alternate dispute resolution
    is desirable.
  • Prior UN work experience is desirable.
  • Past experience in field missions is
  • Languages: English and French
    are the working languages of the United Nations Secretariat. For the post
    advertised, fluency in English is required. Knowledge of French is
    desirable. Knowledge of another official UN language is an advantage.
Personal Competencies:
  • Professionalism: Ability to
    provide effective advice on a broad range of work related concerns.
    Ability to provide advice in a range of conflict resolution and mediation
    issues;  knowledge of UN policies,
    rules and regulations; knowledge of third party neutral conflict
    resolution and mediation principles; shows respect and empathy for
    individuals; Shows pride in work and in achievements; demonstrates
    professional competence and mastery of subject matter; is conscientious
    and efficient in meeting commitments, observing deadlines and achieving
    results; is motivated by professional rather than personal concerns; shows
    persistence when faced with difficult problems or challenges; remains calm
    in stressful situations; commitment to implementing the goal of gender
    equality by ensuring the equal participation and full involvement of women
    and men in all aspects of work.
  • Client Orientation: Considers
    all those to whom services are provided to be “clients” and seeks to see
    things from clients’ point of view; establishes and maintains productive
    partnerships with clients by gaining their trust and respect; identifies
    clients’ needs and matches them to appropriate solutions; monitors ongoing
    developments inside and outside the clients’ environment to keep informed
    and anticipate problems; keeps clients informed of progress or setbacks in
    projects; meets timeline for delivery of products or services to client.
  • Communication: Speaks and
    writes clearly and effectively; listens to others, correctly interprets
    messages from others and responds appropriately; asks questions to
    clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed.
How to Apply:
All suitably qualified and interested candidates desiring to serve the
Office of the United Nations Ombudsman and Mediation Services (UNOMS) as the
Conflict Resolution Officer should express their interest by visiting the UN
recruitment website and clicking Apply Now.
Deadline: 21st June,

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