The Ugandan Jobline

• Support in providing an impartial,
  independent and informal conflict resolution mechanism for the settlement
  of employment–related concerns for staff members and related personnel;
• Provide assistance to staff members and
  related personnel their options and the different avenues open to them,
  taking into account the rights and obligations existing between the
  Organization and staff members or related personnel when required;
• Actively participate in informal and
  independent fact-finding as required on issues brought to the attention of
  the office;
• Render support in identifying and
  analysing policies, procedures and practices that cause tension or
  conflict and participate in analyzing trends;
• Actively participate in drafting periodic
  activity reports for the Office of the Ombudsman at Headquarters providing
  practical recommendations for systemic changes;
• Conduct presentations and workshops to
  increase awareness of informal resolution services and focus on skills to
  prevent or better manage conflict;
• Travel to field offices as required;
• Perform any other duties as assigned.

• The ideal candidate for the United Nations
  Career vacancy should hold an advanced university degree (Master’s degree
  or equivalent) in conflict resolution, 
  law, administration, management, human relations or related area. A
  first-level university degree in combination with two additional years of
  qualifying experience may be accepted in lieu of the advanced university
  degree.
• At least five years of progressively
  responsible experience in conflict resolution, legal, managerial, or
  related field is required. 
• Past experience in alternate dispute resolution
  is desirable.
• Prior UN work experience is desirable.
• Past experience in field missions is
  desirable.
• Languages: English and French
  are the working languages of the United Nations Secretariat. For the post
  advertised, fluency in English is required. Knowledge of French is
  desirable. Knowledge of another official UN language is an advantage.

• Professionalism: Ability to
  provide effective advice on a broad range of work related concerns.
  Ability to provide advice in a range of conflict resolution and mediation
  issues;  knowledge of UN policies,
  rules and regulations; knowledge of third party neutral conflict
  resolution and mediation principles; shows respect and empathy for
  individuals; Shows pride in work and in achievements; demonstrates
  professional competence and mastery of subject matter; is conscientious
  and efficient in meeting commitments, observing deadlines and achieving
  results; is motivated by professional rather than personal concerns; shows
  persistence when faced with difficult problems or challenges; remains calm
  in stressful situations; commitment to implementing the goal of gender
  equality by ensuring the equal participation and full involvement of women
  and men in all aspects of work.
• Client Orientation: Considers
  all those to whom services are provided to be “clients” and seeks to see
  things from clients’ point of view; establishes and maintains productive
  partnerships with clients by gaining their trust and respect; identifies
  clients’ needs and matches them to appropriate solutions; monitors ongoing
  developments inside and outside the clients’ environment to keep informed
  and anticipate problems; keeps clients informed of progress or setbacks in
  projects; meets timeline for delivery of products or services to client.
• Communication: Speaks and
  writes clearly and effectively; listens to others, correctly interprets
  messages from others and responds appropriately; asks questions to
  clarify, and exhibits interest in having two-way communication; tailors
  language, tone, style and format to match audience; demonstrates openness
  in sharing information and keeping people informed.

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