UAP Insurance Careers – Operations Manager

Job Title:   Operations Manager
Organisation: UAP Insurance
Duty Station: Kampala, Uganda
Reports to: Managing Director
About US:
UAP Holdings Limited is the
pan-African Financial Services
Company with a primary purpose of acting as a holding company for the various
UAP businesses.
The Group’s origins in Kenya date back to the 1920’s when Provincial Insurance
Company of East Africa was incorporated. UAP Group embarked on a multi-phased
restructuring plan in 2006 to shift from a traditional non-life insurance
business to a broad-based Insurance and Financial Services Group. UAP Group has
grown into a Pan-African Financial Services Group with a geographical footprint
in six (6) countries namely Kenya, Uganda, South Sudan, Rwanda, Tanzania and
Democratic Republic of Congo (DRC). The range of services and products have
grown beyond General Insurance to include Life Assurance, Property Investments,
Fund Management and related Financial Services such as insurance premium
financing, financial advisory and securities brokerage.
Job Summary:  The
Operations Manager will support the Managing Director in ensuring profitable
underwriting of Individual & Group Life business as well as superior
customer experience & relationship building to our Individual &
Corporate clients. Also, the incumbent will be providing adequate leadership to
the team to ensure both career & growth of business
Key Duties and
Responsibilities: 
  • In
    charge of Leadership- provide leadership to direct reports by mentoring
    & training direct reports
  • Renewal
    retention & persistency Ratio- Timely preparation & dispatch of
    renewal & other communication (Premium statements, compliance check
    lists, member pension certificates etc) to clients & Brokers
  • Customer
    Service & ensure client relationship building to retain & grow
    business
  • Responsible
    for business growth/Development
  • Individual
    & Corporate Business Profitability through proper underwriting &
    rating of new & existing schemes
  • Reinsurance-
    quarterly reinsurance accounts preparation & confirmation of
    statistics for reinsurers
  • Actuarial
    valuation- Individual & Group Life schemes valuation data preparation
  • Accurate
    & timely management reports required for management decision
    making-EXCOM
  • &
    MANCOM reporting, underwriting register
  • Reconciliations-
    Monthly reconciliations of premiums & other financial data with
    finance
  • Credit
    control- play a key part in premium collections with the aim of keeping
    debtor days within approved limit
  • Works
    in liaison with the industry bodies & Regulator to provide requisite
    information.
Qualifications, Skills and
Experience: 
  • The
    Operations Manager should possess a good knowledge and understanding of
    Insurance products & processes
  • The
    applicant must hold a Bachelor’s degree in business related field
  • A
    minimum of 5 Credits in Professional exams e.g. ACII, Actuarial
  • At
    least five years’ relevant working experience in the management of an
    operations department in an operationally efficient organization in the
    financial services sector
  • Skills
    in providing leadership to the Individual & Group Life Technical teams
  • Possess
    the ability to identify customer needs and craft solutions to meet these
    needs
  • Excellent
    negotiation skills
  • Ability
    to listen and understand the needs or concerns of customers
  • Excellent
    communication skills
  • Excellent
    problem-solving skills
  • Highly
    proactive
  • Possess
    the ability to work under minimal supervision
  • Execution
    & follow up skills
  • Possess
    the ability to resolve customer queries and make decisions that will
    ensure a win-win situation for the customer and the company
  • Composed
    character
  • Customer
    oriented/focused person with relationship building skills
  • Highly
    self driven
  • Excellent
    report writing skills
How to Apply:
All candidates who wish to
join the Insurance industry should send their applications via Email with an
undated CV and cover letter to liferecruit@uap.co.ug.
Deadline: 11th April
2015 by 5PM

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