UAP Holdings Limited is the
pan-African Financial Services
Company with a primary purpose of acting as a holding company for the various
UAP businesses.
The Group’s origins in Kenya date back to the 1920’s when Provincial Insurance
Company of East Africa was incorporated. UAP Group embarked on a multi-phased
restructuring plan in 2006 to shift from a traditional non-life insurance
business to a broad-based Insurance and Financial Services Group. UAP Group has
grown into a Pan-African Financial Services Group with a geographical footprint
in six (6) countries namely Kenya, Uganda, South Sudan, Rwanda, Tanzania and
Democratic Republic of Congo (DRC). The range of services and products have
grown beyond General Insurance to include Life Assurance, Property Investments,
Fund Management and related Financial Services such as insurance premium
financing, financial advisory and securities brokerage.

Job Summary: The
Operations Manager will support the Managing Director in ensuring profitable
underwriting of Individual & Group Life business as well as superior
customer experience & relationship building to our Individual &
Corporate clients. Also, the incumbent will be providing adequate leadership to
the team to ensure both career & growth of business

Key Duties and
Responsibilities:

In
charge of Leadership- provide leadership to direct reports by mentoring
& training direct reports
Renewal
retention & persistency Ratio- Timely preparation & dispatch of
renewal & other communication (Premium statements, compliance check
lists, member pension certificates etc) to clients & Brokers
Customer
Service & ensure client relationship building to retain & grow
business
Responsible
for business growth/Development
Individual
& Corporate Business Profitability through proper underwriting &
rating of new & existing schemes
Reinsurance-
quarterly reinsurance accounts preparation & confirmation of
statistics for reinsurers
Actuarial
valuation- Individual & Group Life schemes valuation data preparation
Accurate
& timely management reports required for management decision
making-EXCOM
&
MANCOM reporting, underwriting register
Reconciliations-
Monthly reconciliations of premiums & other financial data with
finance
Credit
control- play a key part in premium collections with the aim of keeping
debtor days within approved limit
Works
in liaison with the industry bodies & Regulator to provide requisite
information.

Qualifications, Skills and
Experience:

The
Operations Manager should possess a good knowledge and understanding of
Insurance products & processes
The
applicant must hold a Bachelor’s degree in business related field
A
minimum of 5 Credits in Professional exams e.g. ACII, Actuarial
At
least five years’ relevant working experience in the management of an
operations department in an operationally efficient organization in the
financial services sector
Skills
in providing leadership to the Individual & Group Life Technical teams
Possess
the ability to identify customer needs and craft solutions to meet these
needs
Excellent
negotiation skills
Ability
to listen and understand the needs or concerns of customers
Excellent
communication skills
Excellent
problem-solving skills
Highly
proactive
Possess
the ability to work under minimal supervision
Execution
& follow up skills
Possess
the ability to resolve customer queries and make decisions that will
ensure a win-win situation for the customer and the company
Composed
character
Customer
oriented/focused person with relationship building skills
Highly
self driven
Excellent
report writing skills

How to Apply:

All candidates who wish to
join the Insurance industry should send their applications via Email with an
undated CV and cover letter to Apply by Email.

Deadline: 11^th April
2015 by 5PM

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