Telecom Support Company Careers – IT Capacity and Availability Manager

Organisation: NFT Consult
Duty Station: Kampala, Uganda
Reports to: Service Delivery Manager
About US:
NFT Consult is a leading HR Consultancy firm which seeks to recruit for
its valuable client, a global ICT consultant for telecoms carries and
enterprise customers who continuously innovate to meet customer needs while
advancing its technology leadership. NFT Human Resource Solutions are customer
tailored per industry requirements and are geared towards increased cost
savings, process improvement leading to improved efficiency and effectiveness
yet simultaneously strengthening quality and control of resources.
Job Summary: The IT Capacity and Availability Manager will
render support in ensuring continuity of best practice in capacity &
availability management process, executed by IT service delivery staff,
required by CUSTOMER.
Key Duties and Responsibilities: 
  • Oversees the day-to-day capacity and
    availability requirements of services.
  • Ensures customer requirements are
    correctly translated into realistic capacity and availability goals.
  • Produces and maintains an up-to-date
    capacity and availability plans.
  • Conducts capacity and availability
    modeling to help select appropriate countermeasures, assesses the impact
    of future changes, and identifies potential improvements.
  • Measures, reports and reviews current
    capacity and availability performance of services and components in the IT
    environment.
  • Quickly responds to capacity-related
    threshold events and instigate corrective actions.
  • Addresses specific performance issues that
    are related to IT capacity & pre-empt performance issues by taking
    necessary actions.
  • Assists with diagnosis and resolution of
    capacity and availability related critical incidents and problems.
Qualifications, Skills and Experience: 
  • The applicant should preferably hold a
    degree or equivalent in a relevant discipline.
  • At least three years’ relevant work
    experience.
How to Apply: 
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.

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