Team Leader (French Speaking) – Techno Brain

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Organisation: Techno
Brain
Duty Station:  
Kampala, Uganda
About US: 
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT
Enabled Services division of Africa’s leading software Solutions Company.
Key Duties and
Responsibilities: 
  • Managing the day-to-day operations of the
    call Centre
  • In charge of floor management and team
    building
  • Agent staffing/scheduling and reporting
  • Comes out with ideas to improve the
    process
  • Does proper analysis on the system and
    comes out with suggestion / recommendations
  • The incumbent must be a team player and
    identify the best skill sets
  • Supports in improving the overall
    processes
  • Gather information to learn more about the
    client’s current situation associated and suggest suitable option to
    enhance the efficiency of Call Centre operation
  • Comes out with ideas to improve the
    process
  • Helps in improving the overall processes
    and also helps in improving the overall processes
Qualifications, Skills and
Experience: 
  • The applicant should hold a Bachelor’s
    Degree with strong academic records
  • One year’s experience in a lead and/or
    supervisory capacity.
  • The incumbent must be fluent in French
    (mandatory), English and Luganda. Kinyarwanda, Lingala or Kiswahili
How to Apply: 
All suitably qualified and interested candidates should send their
updated CVs and applications to: hruganda@technobrainbpo.com
Deadline: 1st May
2015

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