Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About MTN:
MTN Uganda is the leading telecommunications company in Uganda,
providing payphone, fixed lines, fax/data, Internet, mobile and financial
services.
providing payphone, fixed lines, fax/data, Internet, mobile and financial
services.
Job Summary: The MTN
Customer Service Advisor will be responsible for managing client communications
through interacting directly with potential, new and existing clients. He/she
will work to provide quality customer service while increasing the company’s
revenues through increased sales.
Customer Service Advisor will be responsible for managing client communications
through interacting directly with potential, new and existing clients. He/she
will work to provide quality customer service while increasing the company’s
revenues through increased sales.
Key Duties and Responsibilities:
- Processing all enquiries
- Answering incoming calls
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
Qualifications, Skills and Experience:
- The ideal candidates for the Customer
Service Advisor jobs should hold a Diploma as a minimum academic
qualification - The applicants must also have a typing
Speed of 30wpm - The ideal candidates should have the one
of the following language Skillset; English, Luganda and Luo (Acholi and
Langi) - Computer literacy skills in MS Word, Excel
and Internet or email. - Excellent communication and interpersonal
skills - Self-motivated
- Ambitious
- Driven by goals and targets
- Inspiring to others
- High levels of accountability and
ownership - Can take personal responsibility under
minimum Supervision - Ethical, Confidential, Mature with high
levels of Integrity
How to Apply:
All suitably qualified candidates should visit the web link below and
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
create a profile on the NFT Consult website by entering their e-mail addresses.
Please visit web link below and click Apply now if convinced you have the job
requirements. The applications/CVs should be prepared in English and submitted
in either MS Word or PDF format will be considered.
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