BPO Careers – Team Leader at Techno Brain

Job Title:  
 Team Leader
Organisation: Techno Brain 
Duty Station:   Kampala, Uganda
About US
Techno Brain BPO/ITES is a
Business Process Outsourcing (BPO) and IT Enabled Services division of Africa’s
leading software Solutions Company.
Key Duties and Responsibilities: 

  • Overseeing the day-to-day operations of the call Centre 
  • Floor management and team building 
  • Agent staffing/scheduling and reporting 
  • Comes out with ideas to improve the process
  • Does proper analysis on the system and comes out with suggestion / recommendations
  • Is a team player and identify the best skill sets
  • Supports in improving the overall processes
  • Gather information to learn more about the client’s current situation associated and suggest suitable option to enhance the efficiency of Call Centre operation 
  •  Comes out with ideas to improve the process
  •  Helps in improving the overall processes and also helps in improving the overall processes
Qualifications, Skills and
Experience:  
  • The applicants should hold Bachelor’s Degrees with strong academic records 
  • At least one year experience in a lead and/or supervisory capacity. 
  • The candidates must be fluent in French, English and Luganda. Kinyarwanda, Lingala or Kiswahili not mandatory but advantage 
How to Apply:  
All suitably qualified and
interested candidates should send their updated CVs and applications to: hruganda@technobrainbpo.com
Deadline: 14th April 2015
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