Job Title:
Team Leader
Team Leader
Organisation: Techno Brain
Duty Station: Kampala, Uganda
About US:
Techno Brain BPO/ITES is a
Business Process Outsourcing (BPO) and IT Enabled Services division of Africa’s
leading software Solutions Company.
Business Process Outsourcing (BPO) and IT Enabled Services division of Africa’s
leading software Solutions Company.
Key Duties and Responsibilities:
- Overseeing the day-to-day operations of the call Centre
- Floor management and team building
- Agent staffing/scheduling and reporting
- Comes out with ideas to improve the process
- Does proper analysis on the system and comes out with suggestion / recommendations
- Is a team player and identify the best skill sets
- Supports in improving the overall processes
- Gather information to learn more about the client’s current situation associated and suggest suitable option to enhance the efficiency of Call Centre operation
- Comes out with ideas to improve the process
- Helps in improving the overall processes and also helps in improving the overall processes
Qualifications, Skills and
Experience:
Experience:
- The applicants should hold Bachelor’s Degrees with strong academic records
- At least one year experience in a lead and/or supervisory capacity.
- The candidates must be fluent in French, English and Luganda. Kinyarwanda, Lingala or Kiswahili not mandatory but advantage
How to Apply:
All suitably qualified and
interested candidates should send their updated CVs and applications to: [email protected]
interested candidates should send their updated CVs and applications to: [email protected]
Deadline: 14th April 2015
For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
or find us on our facebook page https://www.facebook.com/UgandanJobline