Marie Stopes International NGO Careers – Centre Manager

Job Title:  Centre Manager
Organization: Marie Stopes
Duty Station: Uganda
About MSI:
Marie Stopes International exists to bring quality family planning and
reproductive healthcare to the world’s poorest and most vulnerable people.
We’ve been delivering family planning, safe abortion, and maternal health
services for over 35 years. Millions of women worldwide turn to us for help
each year, whether in limiting the size of their families, or avoiding
dangerous complications in pregnancy or unsafe abortion.
Job Summary: The Centre Manager’s primary responsibility is to
lead the centre to sustainability through exercising a high level of business
skill as the Business Manager and leader at this centre, ensuring that they
practice modern business practices that enhance productivity and
sustainability. The Centre Manager will be required to analyse and introduce
relevant service mixes, initiate performance based incentives for team members,
maintain a highly motivated team, ensure a high level of client satisfaction
and ultimately fully sustainable Marie Stopes Centre. 
Key Duties and Responsibilities: 
1. Managing the Centre
sustainably as a social enterprise:
  • Ensure that all the activities relating to
    the Centre are well managed in accordance with the Standard Operating
    Procedures, Business Model, contractual targets and budgets. 
  • Ensure that the centre staff gets
    engrained in the business mindset and are able to demonstrate it. 
  • Inspire and transform the Centre
    activities into sustainable ventures by ensuring that the centre team has
    all the required facilitation (supplies, Transport, Communication,
    training, compliance documents, right data collection tools, etc.)
    relating to their duties.
2. Deliver affordable on-goal
(family planning related services) in a sustainable manner:
  • Work in liaison with the regional manager
    to ensure the Centre indicators are well drafted, disseminated and
    reviewed.
  • Put clear, high quality plans that will
    lead to increased client flow and service income in comparison to the set
    targets.
  • Manage corporate and insurance clients in
    an organic and sustainable manager.
  • Proactively advice and mentor Centre staff
    in business management, results orientation, compliance to set processes
    & procedures, critically assess and take on new opportunities.
  • Keenly track Centre performance and make
    necessary adjustments in time.
  • Organize regular review meetings with
    centre staff and other relevant staff.
  • Participate in quarterly review meetings
    to ensure that progress against targets of the Centre is achieved.
3. Clinical Standards and
Client Care:
  • Work closely with Medical Development Team
    to ensure that set clinical standards/protocols are understood,
    disseminated and upheld by your Centre team.
  • Ensure high quality service  standards are maintained and high level
    of client satisfaction is achieved
  • Work in consultation with Regional Manager
    to ensure regular and effective supervision by both Operations and MDT
    teams to check adherence to set protocols.
  • Ensure that the clients remain at the
    centre of everything we do and that clients are always properly counselled
    on their rights, treatment methods and choices, with appropriate referral
    whenever suitable.
  • Ensure that your Centre Team maintains an
    effective referral system for the treatment of clinical complications,
    including the dissemination of MSU’s hotline services to prospective
    clients.
  • Work with MDT to ensure that your Centre
    team members are properly oriented, trained and that the necessary
    clinical skills of the team members are apt, in accordance to MSI, MDT
    clinical guidelines and procedures.
4. Centre Teams Leadership and
Development:
  • Provide the leadership and guidance to all
    team members to enhance their individual and team productivity.
  • Directly manage and supervise the
    performance of all your staff at the Centre.
  • Build a team of motivated, innovative, and
    productive team members.
  • Responsible for motivating, coaching,
    training and continuously setting and reviewing KPIs for all Centre team
    members.
  • In collaboration with the Regional Manager
    and Human Resources Department, participate in the recruitment,
    performance monitoring, team motivation, and support of personal
    development of Centre team members. 
5. Working Systems:
  • Ensure high standards of operational
    efficiency and effectiveness with clear, transparent systems in place.
  • Manage the Centre teams ensuring they
    follow strict, consistent and documented procedures relating to clients,
    working hours, income and expenditure, and the management of stock,
    equipment and assets.
  • Work closely with the Procurement &
    Logistics Manager in consultation with the Regional Manager to ensure that
    an effective system for the supply of commodities and avoidance of stock-outs
    to Centres is in place.
  • Ensure effective systems for the timely
    and accurate management and reporting of information through efficient
    collection, analysis and reporting of data from the Centre teams.
  • Manage financial and stock control systems
    for the prevention and detection of fraud
  • Ensure compliance to MSI set standards and
    procedures/policies.
  • Ensure compliance to relevant Government
    standards and policies at all times.
6. Collaboration:
  • In consultation with the Regional Manager,
    collaborate and participate in the development of communication and
    promotional plans and activities with the Integrated Marketing team.
  • Collaborate with other MSU team members to
    ensure organisational efficiency and leveraging on already existing
    resources to deliver services better.
  • Work closely with other MSU team members
    to promote innovation and effective ways of delivering services, boosting
    team morale, fostering oneness and promotion of MSU’s vision, mission and
    values.
  • In liaison with the Integrated Marketing
    Manager, assist with the development of effective BCC and referral
    strategies.
  • Working with the RM&E team, gather
    evidence regarding Centre related activities, adjusting activities as
    required, achieving strategic and operational objectives.
  • Input strategic and operational thinking
    around the optimization of MSU’s centers network.
7. External Relations:
  • In liaison with the Regional Manager and
    External Relations manager, represent MSU (where relevant) in meetings
    with external stakeholders, presenting MSU evidence, of our successes and
    learning.
  • In consultation with the Regional Manager
    collaborate with and influence external stakeholders to utilize MSU
    service channels, especially the centers.
  • Engage in relevant policy fora relating to
    Centre service delivery activities.
  • Participate where relevant in activities
    promoting your Centre.
  • Work closely with the Regional Manager and
    External Relations Manager to develop new business development
    opportunities relating to MSU’s Centre activities.
Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold
    a University Degree or its equivalent (a business related Degree is an
    added advantage).
  • Courses relating to business management,
    customer care, service Marketing, general Management.   
  • A minimum of three years’ experience
    running a business.
  • Working knowledge and experience in the
    health Sector is an added advantage.
  • Computer literacy skills i.e. proficiency
    in Microsoft Packages
  • Knowledge of Family Planning is an added
    advantage
  • Ability to work in deadline driven/results
    orientated atmospheres
  • Strong people management skills
  • Excellent oral and writing abilities.
  • Strong business orientation.
  • Be a good team player.
  • Ability to think strategically
  • Excellent organizational and planning
    skills
  • Able to manage and motivate teams to
    achieve targets.
  • Keen to pursue personal development
  • Strong commitment to the goal and vision
    of MSU
  • Results driven
  • Pro choice
In delivering his/her work, the All MSI employees should demonstrates these
values:
  • Accountability of all staff to each other
    and our clients and stakeholders
  • Equality of opportunity and access
  • Value for money in the management of our
    resources
How to Apply:
All candidates who wish to join Marie Stopes are strongly encouraged to
send an updated CV and cover letter by email to jobs@mariestopes.or.ug
NB: Please do not attach transcripts
Deadline: 17th April, 2015 by 5pm
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