The Ugandan Jobline

• Ensure that all the activities relating to
  the Centre are well managed in accordance with the Standard Operating
  Procedures, Business Model, contractual targets and budgets. 
• Ensure that the centre staff gets
  engrained in the business mindset and are able to demonstrate it. 
• Inspire and transform the Centre
  activities into sustainable ventures by ensuring that the centre team has
  all the required facilitation (supplies, Transport, Communication,
  training, compliance documents, right data collection tools, etc.)
  relating to their duties.

• Work in liaison with the regional manager
  to ensure the Centre indicators are well drafted, disseminated and
  reviewed.
• Put clear, high quality plans that will
  lead to increased client flow and service income in comparison to the set
  targets.
• Manage corporate and insurance clients in
  an organic and sustainable manager.
• Proactively advice and mentor Centre staff
  in business management, results orientation, compliance to set processes
  & procedures, critically assess and take on new opportunities.
• Keenly track Centre performance and make
  necessary adjustments in time.
• Organize regular review meetings with
  centre staff and other relevant staff.
• Participate in quarterly review meetings
  to ensure that progress against targets of the Centre is achieved.

• Work closely with Medical Development Team
  to ensure that set clinical standards/protocols are understood,
  disseminated and upheld by your Centre team.
• Ensure high quality service  standards are maintained and high level
  of client satisfaction is achieved
• Work in consultation with Regional Manager
  to ensure regular and effective supervision by both Operations and MDT
  teams to check adherence to set protocols.
• Ensure that the clients remain at the
  centre of everything we do and that clients are always properly counselled
  on their rights, treatment methods and choices, with appropriate referral
  whenever suitable.
• Ensure that your Centre Team maintains an
  effective referral system for the treatment of clinical complications,
  including the dissemination of MSU’s hotline services to prospective
  clients.
• Work with MDT to ensure that your Centre
  team members are properly oriented, trained and that the necessary
  clinical skills of the team members are apt, in accordance to MSI, MDT
  clinical guidelines and procedures.

• Provide the leadership and guidance to all
  team members to enhance their individual and team productivity.
• Directly manage and supervise the
  performance of all your staff at the Centre.
• Build a team of motivated, innovative, and
  productive team members.
• Responsible for motivating, coaching,
  training and continuously setting and reviewing KPIs for all Centre team
  members.
• In collaboration with the Regional Manager
  and Human Resources Department, participate in the recruitment,
  performance monitoring, team motivation, and support of personal
  development of Centre team members. 
  

• Ensure high standards of operational
  efficiency and effectiveness with clear, transparent systems in place.
• Manage the Centre teams ensuring they
  follow strict, consistent and documented procedures relating to clients,
  working hours, income and expenditure, and the management of stock,
  equipment and assets.
• Work closely with the Procurement &
  Logistics Manager in consultation with the Regional Manager to ensure that
  an effective system for the supply of commodities and avoidance of stock-outs
  to Centres is in place.
• Ensure effective systems for the timely
  and accurate management and reporting of information through efficient
  collection, analysis and reporting of data from the Centre teams.
• Manage financial and stock control systems
  for the prevention and detection of fraud
• Ensure compliance to MSI set standards and
  procedures/policies.
• Ensure compliance to relevant Government
  standards and policies at all times.

• In consultation with the Regional Manager,
  collaborate and participate in the development of communication and
  promotional plans and activities with the Integrated Marketing team.
• Collaborate with other MSU team members to
  ensure organisational efficiency and leveraging on already existing
  resources to deliver services better.
• Work closely with other MSU team members
  to promote innovation and effective ways of delivering services, boosting
  team morale, fostering oneness and promotion of MSU’s vision, mission and
  values.
• In liaison with the Integrated Marketing
  Manager, assist with the development of effective BCC and referral
  strategies.
• Working with the RM&E team, gather
  evidence regarding Centre related activities, adjusting activities as
  required, achieving strategic and operational objectives.
• Input strategic and operational thinking
  around the optimization of MSU’s centers network.

• In liaison with the Regional Manager and
  External Relations manager, represent MSU (where relevant) in meetings
  with external stakeholders, presenting MSU evidence, of our successes and
  learning.
• In consultation with the Regional Manager
  collaborate with and influence external stakeholders to utilize MSU
  service channels, especially the centers.
• Engage in relevant policy fora relating to
  Centre service delivery activities.
• Participate where relevant in activities
  promoting your Centre.
• Work closely with the Regional Manager and
  External Relations Manager to develop new business development
  opportunities relating to MSU’s Centre activities.

• The ideal candidate should preferably hold
  a University Degree or its equivalent (a business related Degree is an
  added advantage).
• Courses relating to business management,
  customer care, service Marketing, general Management.   
• A minimum of three years’ experience
  running a business.
• Working knowledge and experience in the
  health Sector is an added advantage.
• Computer literacy skills i.e. proficiency
  in Microsoft Packages
• Knowledge of Family Planning is an added
  advantage
• Ability to work in deadline driven/results
  orientated atmospheres
• Strong people management skills
• Excellent oral and writing abilities.
• Strong business orientation.
• Be a good team player.
• Ability to think strategically
• Excellent organizational and planning
  skills
• Able to manage and motivate teams to
  achieve targets.
• Keen to pursue personal development
• Strong commitment to the goal and vision
  of MSU
• Results driven
• Pro choice

• Accountability of all staff to each other
  and our clients and stakeholders
• Equality of opportunity and access
• Value for money in the management of our
  resources

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