Job Title: Client Liaison Officer
Organization: Marie Stopes
Duty Station: Kampala, Uganda
About MSI:
Marie Stopes International exists to bring quality family planning and
reproductive healthcare to the world’s poorest and most vulnerable people.
We’ve been delivering family planning, safe abortion, and maternal health
services for over 35 years. Millions of women worldwide turn to us for help
each year, whether in limiting the size of their families, or avoiding
dangerous complications in pregnancy or unsafe abortion.
reproductive healthcare to the world’s poorest and most vulnerable people.
We’ve been delivering family planning, safe abortion, and maternal health
services for over 35 years. Millions of women worldwide turn to us for help
each year, whether in limiting the size of their families, or avoiding
dangerous complications in pregnancy or unsafe abortion.
Job Summary: The Client Liaison Officer will be responsible for
maintaining the high clinical standards expected by MSI and actively work to
promote the smooth running of the centre and contribute to improved financial
performance.
maintaining the high clinical standards expected by MSI and actively work to
promote the smooth running of the centre and contribute to improved financial
performance.
Key Duties and Responsibilities:
1. Customer Service:
- Providing Unconditional positive regard
for every customer/client at the Centre. - Ensure the Centre Maintains the best
customer handling standards and train all staff at the Centre to provide
the best customer experience. - Ensure that client are welcomed and
offered a sit on arrival. - In charge of the efficiency of service and
minimize client waiting time. - Client follow up, support and building
positive relationship to increase client
loyalty. - Ensure client feedback is received,
recorded, shared with management and follow through to address all issues
raised.
2. Front Desk Management:
- Ensure that the reception area and client
toilets are clean and stocked of necessary supplies. - Ensure that the office is fully
operational in terms of power, water, Phone, Office equipment. - Receive and redirect incoming and outgoing
correspondence - Make official telephone calls on behalf of
staff and ensure that accurate records are kept. - Work closely with the Administrator in
terms of Centre staff welfare i.e. uniforms, IDs. - Provide administrative support to the
centre team especially in report writing.
3. Financial Administration:
- Receipt and reconciliation of all centre
income. - Fill out the daily income summary at the
end of the day and give the money and summary to the centre manager for
banking. - Ensure that all client notes have correct
money noted and receipt numbers are recorded. - Ensure proper reconciliation of Petty
cash.
4. Records Management:
- Ensure proper records management whilst
enforcing confidentiality and maintenance of records of vital client
information. - Ensure all client notes are filed in
alphabetical order so all notes can be found easily. Existing client notes should all be
stored together so a full record can be achieved. - Keep inventory record of all MSU property
at the Centre.
5. Supervision: Manage
centre assistants and care taker’s workload and ensure that the centre
environment is clean and well maintained.
centre assistants and care taker’s workload and ensure that the centre
environment is clean and well maintained.
Qualifications, Skills and Experience:
- The applicants should preferably hold a
University Degree in Business Administration or related discipline - A minimum of three or more years’
experience in sales, Business development and management with a big, fast
paced business organization - Sound knowledge of Microsoft Office
applications including MS Excel, Power point and internet is mandatory. - Proven excellent technical oral, written,
and editing abilities; ability to present and write influentially for
multiple audiences - Ability to work well with others in team
environments, build consensus and drive change - Ability to satisfy stakeholders;
- Ability to work in deadline driven/results
orientated atmospheres - Strong people management skills
- Able to think strategically and a good
planner - Able to manage and motivate teams to
achieve targets and to achieve organisational change. - Possess leadership personality, and able
to take on and solve problems quickly and efficiently - Ability to stay on track and deliver even
under pressure. - Willingness to work beyond the stipulated
business working
In delivering his/her work, the All MSI employees should demonstrates
these values:
these values:
- Accountability of all staff to each other
and our clients and stakeholders - Equality of opportunity and access
- Value for money in the management of our
resources
How to Apply:
All candidates who wish to join Marie Stopes are strongly encouraged to
send an updated CV and cover letter by email to [email protected]
send an updated CV and cover letter by email to [email protected]
NB: Please do not attach transcripts
Deadline: 17th April, 2015 by 5pm
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