The Ugandan Jobline

• Providing Unconditional positive regard
  for every customer/client at the Centre.
• Ensure the Centre Maintains the best
  customer handling standards and train all staff at the Centre to provide
  the best customer experience.
• Ensure that client are welcomed and
  offered a sit on arrival. 
• In charge of the efficiency of service and
  minimize client waiting time.
• Client follow up, support and building
  positive relationship to increase client 
  loyalty.
• Ensure client feedback is received,
  recorded, shared with management and follow through to address all issues
  raised.

• Ensure that the reception area and client
  toilets are clean and stocked of necessary supplies. 
• Ensure that the office is fully
  operational in terms of power, water, Phone, Office equipment.
• Receive and redirect incoming and outgoing
  correspondence
• Make official telephone calls on behalf of
  staff and ensure that accurate records are kept.
• Work closely with the Administrator in
  terms of Centre staff welfare i.e. uniforms, IDs.
• Provide administrative support to the
  centre team especially in report writing.

• Receipt and reconciliation of all centre
  income.
• Fill out the daily income summary at the
  end of the day and give the money and summary to the centre manager for
  banking. 
• Ensure that all client notes have correct
  money noted and receipt numbers are recorded. 
• Ensure proper reconciliation of Petty
  cash.

• Ensure proper records management whilst
  enforcing confidentiality and maintenance of records of vital client
  information.
• Ensure all client notes are filed in
  alphabetical order so all notes can be found easily.  Existing client notes should all be
  stored together so a full record can be achieved.
• Keep inventory record of all MSU property
  at the Centre.

• The applicants should preferably hold a
  University Degree in Business Administration or related discipline                                                                                                                
• A minimum of three or more years’
  experience in sales, Business development and management with a big, fast
  paced business organization
• Sound knowledge of Microsoft Office
  applications including MS Excel, Power point and internet is mandatory.
• Proven excellent technical oral, written,
  and editing abilities; ability to present and write influentially for
  multiple audiences
• Ability to work well with others in team
  environments, build consensus and drive change
• Ability to satisfy stakeholders;
• Ability to work in deadline driven/results
  orientated atmospheres
• Strong people management skills
• Able to think strategically and a good
  planner
• Able to manage and motivate teams to
  achieve targets and to achieve organisational change.
• Possess leadership personality, and able
  to take on and solve problems quickly and efficiently
• Ability to stay on track and deliver even
  under pressure.
• Willingness to work beyond the stipulated
  business working

• Accountability of all staff to each other
  and our clients and stakeholders
• Equality of opportunity and access
• Value for money in the management of our
  resources

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