EFC Micro-finance Careers – Business Loan Center (BLC) Assistant Manager

Organisation: Entrepreneurs Financial Centre (EFC)
Duty Station: Kampala, Uganda
Reports to: Branch Manager / Branch Operations Manager
/ Credit Manager
About EFC:
EFC Uganda Limited (MDI) is a
deposit taking Microfinance Company supervised by the Bank of Uganda and
providing financial services to micro and small size enterprises (MSEs).
Commencing operations in 2012, the purpose of the EFC Uganda Limited (MDI) is
to provide increased access to specialized financial services for entrepreneurs
while contributing to wealth creation, improvement of living conditions and
development of the Ugandan private sector. Owned by international and local
investors, EFC Uganda is distinctive in its emphasis on local development
through a collective ownership scheme.
Job Summary:  The
Business Loan Center (BLC) Assistant Manager is primarily responsible for
promoting the EFC branding and raising community awareness regarding the
products and services available to fulfill the target market needs. The
incumbent will;
  • Foster
    the development of a strong customer relationship culture to facilitate
    the consultative sale of EFC products and services and the identification
    and exploitation of business opportunities;
  • Instil
    a business philosophy and orient employees in the EFC vision, mission,
    values and objectives through appropriate supervision, coaching and skills
    development and appreciative acknowledgement of their efforts;
  • Advance
    the principles of “positive change management” without business disruption
    in areas such as the integration of new products and services,
    implementation of new approaches or the usage of new tools and
    methodologies;
  • Manage
    and ensure sound security management practices (i.e. customer
    identification, physical security measures etc.);
  • Ensure
    the integrity of financial and accounting data;
  • Take
    lead of an initiative to ensure continuous process improvement for the
    benefit of all EFC stakeholders.
Key Duties and
Responsibilities: 
  • Develop
    approaches and activities to maximize customer satisfaction, profitability
    of operations and risk management;
  • Actively
    participate in the development of the BLC activities and business plan and
    oversee its implementation and follow-up;
  • Regularly
    analyse BLC performance relative to results achieved against the business plan
    (i.e. financial and product/service sales indicators);
  • Ensure
    effective overall risk management (i.e. credit, fraud, reputation and
    compliance) through operative implementation of all EFC policies,
    standards and procedures;
  • Ensure
    effective overall management of BLC human, financial and material
    resources;
  • Manage
    the all day-to-day BLC operations;
  • Submit
    BLC Performance Reports to the Branch Manager.
  • In
    charge of preparing summary reports for monthly Manager’s Meetings
    relative to BLC results and actions required;
  • Submitting
    recommendations regarding objectives, policies and BLC action plans as
    deemed required;
  • Managing
    all internal and external communications in collaboration with the EFC
    Responsible Officer;
    • Managing the employee performance process (individual and group)
      through team leadership and motivation;
    • Planning, supervising, and controlling the work of BLC employees,
    • Collaborating with and supporting all BLC employees to develop
      individual action plans with measurable objectives to facilitate effective
      performance management and monitoring,
  • Ensuring
    effective implementation and compliance of all Human Resource Management
    policies, standards and procedures including the Code of Ethics &
    Professional Conduct and the Disciplinary Code,
  • Actively
    participating in employee development through coaching and training to
    improve skills and enhance service quality;
  • Applying
    effective internal control systems and measures and ensuring sound
    management of all BLC control registers;
  • Collaborating
    with the Internal Auditor by providing all data/documentation required to
    enable the performance of the internal audit mandate;
  • Ensuring
    the secure and confidential safekeeping of all EFC registers and verifying
    the correct filing of all documents and files;
  • Recommending/approving
    loan applications as authorized;
  • In
    charge of the verification regarding the proof that the funds were used
    for the purposes described in the loan application (i.e. random
    verification of paid invoices or site visits);
  • Performing
    the required follow-up on outstanding loans;
  • Ensuring
    the necessary recovery measures for loans in default;
  • Performance
    of any other related duties and responsibilities as assigned by the Branch
    Manager, Branch Operations Manager or Credit Manager.
Qualifications, Skills and
Experience: 
  • The
    BLC Assistant Manager should have good practical knowledge of BLC
    operations and human resource management in the financial services sector
    and the foresight to see how the intricate day-to-day activities link with
    and support the achievement of the mission and vision of the EFC.
  • The
    applicant should a Diploma in Business Management, Economics or
    Management;
  • At
    least two years of relevant experience, preferably in the financial
    services sector;
  • Working
    knowledge of microfinance specific to MSE markets would be a definite
    asset;
  • Strong
    background in staff management including leadership, skills development
    and coaching;]
  • Strong
    people/relationship skills;
  • Excellent
    oral and written communication skills in English.
How to Apply:
All suitably qualified
candidates should send their applications with a letter of interest explaining
their motivation together with the detailed CV, three professional references
and copies of diplomas / certificates to: HR_OFFICER@efcug.com.
NB: Only qualified candidates will be
contacted for an interview.
Deadline: 10th April,
2015 by 2PM

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