The Ugandan Jobline

• Foster
  the development of a strong customer relationship culture to facilitate
  the consultative sale of EFC products and services and the identification
  and exploitation of business opportunities;
• Instil
  a business philosophy and orient employees in the EFC vision, mission,
  values and objectives through appropriate supervision, coaching and skills
  development and appreciative acknowledgement of their efforts;
• Advance
  the principles of “positive change management” without business disruption
  in areas such as the integration of new products and services,
  implementation of new approaches or the usage of new tools and
  methodologies;
• Manage
  and ensure sound security management practices (i.e. customer
  identification, physical security measures etc.);
• Ensure
  the integrity of financial and accounting data;
• Take
  lead of an initiative to ensure continuous process improvement for the
  benefit of all EFC stakeholders.

• Develop
  approaches and activities to maximize customer satisfaction, profitability
  of operations and risk management;
• Actively
  participate in the development of the BLC activities and business plan and
  oversee its implementation and follow-up;
• Regularly
  analyse BLC performance relative to results achieved against the business plan
  (i.e. financial and product/service sales indicators);
• Ensure
  effective overall risk management (i.e. credit, fraud, reputation and
  compliance) through operative implementation of all EFC policies,
  standards and procedures;
• Ensure
  effective overall management of BLC human, financial and material
  resources;
• Manage
  the all day-to-day BLC operations;
• Submit
  BLC Performance Reports to the Branch Manager.
• In
  charge of preparing summary reports for monthly Manager’s Meetings
  relative to BLC results and actions required;
• Submitting
  recommendations regarding objectives, policies and BLC action plans as
  deemed required;
• Managing
  all internal and external communications in collaboration with the EFC
  Responsible Officer;
• Managing the employee performance process (individual and group)
  through team leadership and motivation;
• Planning, supervising, and controlling the work of BLC employees,
• Collaborating with and supporting all BLC employees to develop
  individual action plans with measurable objectives to facilitate effective
  performance management and monitoring,
• Ensuring
  effective implementation and compliance of all Human Resource Management
  policies, standards and procedures including the Code of Ethics &
  Professional Conduct and the Disciplinary Code,
• Actively
  participating in employee development through coaching and training to
  improve skills and enhance service quality;
• Applying
  effective internal control systems and measures and ensuring sound
  management of all BLC control registers;
• Collaborating
  with the Internal Auditor by providing all data/documentation required to
  enable the performance of the internal audit mandate;
• Ensuring
  the secure and confidential safekeeping of all EFC registers and verifying
  the correct filing of all documents and files;
• Recommending/approving
  loan applications as authorized;
• In
  charge of the verification regarding the proof that the funds were used
  for the purposes described in the loan application (i.e. random
  verification of paid invoices or site visits);
• Performing
  the required follow-up on outstanding loans;
• Ensuring
  the necessary recovery measures for loans in default;
• Performance
  of any other related duties and responsibilities as assigned by the Branch
  Manager, Branch Operations Manager or Credit Manager.

• The
  BLC Assistant Manager should have good practical knowledge of BLC
  operations and human resource management in the financial services sector
  and the foresight to see how the intricate day-to-day activities link with
  and support the achievement of the mission and vision of the EFC.
• The
  applicant should a Diploma in Business Management, Economics or
  Management;
• At
  least two years of relevant experience, preferably in the financial
  services sector;
• Working
  knowledge of microfinance specific to MSE markets would be a definite
  asset;
• Strong
  background in staff management including leadership, skills development
  and coaching;]
• Strong
  people/relationship skills;
• Excellent
  oral and written communication skills in English.

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