Credit Sales Officer Career Opportunity at Entrepreneurs Financial Centre (EFC)

Organisation: Entrepreneurs Financial Centre (EFC)
Duty Station: Kampala, Uganda
Reports to: Credit Manager/DID Credit Advisor
About EFC:
EFC Uganda Limited (MDI) is a
deposit taking Microfinance Company supervised by the Bank of Uganda and
providing financial services to micro and small size enterprises (MSEs).
Commencing operations in 2012, the purpose of the EFC Uganda Limited (MDI) is
to provide increased access to specialized financial services for entrepreneurs
while contributing to wealth creation, improvement of living conditions and
development of the Ugandan private sector. Owned by international and local
investors, EFC Uganda is distinctive in its emphasis on local development
through a collective ownership scheme.
Job Summary: The Credit Officer is primarily responsible
to develop a business community profile and ongoing business relationships with
entrepreneurs by offering value added expertise and advice with a personalized
approach. He or she develops and manages a customer portfolio and contributes
to the accomplishment of the EFC business plan objectives. Some key roles
  • Provide
    entrepreneurs a high standard of service that is both efficient and of
    sufficient quality to meet their specific needs and expectations;
  • Determine
    the needs and expectations of both existing and potential entrepreneurial
    customers in terms of financing, investment and other supplementary
    products and services;
  • Appraise
    and assess customer loan applications;
  • Prepare
    assessments and recommendations for Head Office Credit Analyst review; and
  • The
    incumbent will educate customers and potential customers regarding their
    obligations and responsibilities regarding loan reimbursement.
Key Duties and
  • Support
    customers to identify their needs and advise them regarding the selection
    of products and services that meet their financial objectives;
  • Conduct
    business development activities to grow business with existing customers
    and to attract new customer business opportunities by identifying and
    proposing products and services that meet their needs;
  • Market
    and sell EFC loan and investment products and services that correspond
    with the specific customer profile and need;
  • Expeditiously
    follow the advancement of customers’ financial circumstances, their needs
    and their overall satisfaction to maintain a mutually secure, lasting and
    profitable business relationship;
  • Perform
    loan application financial analyses and recommend strategies concerning
    the adjustment or recovery of loans in difficulty.
  • In
    charge of developing an action plan to identify measurable and attainable
    sales objectives for the products and services offered by the EFC as well
    sales objectives for the acquisition of new customer business for
    submission to the Credit Manager/DID Credit Advisor for discussion and
  • Technically
    sSupporting customers in the evaluation and improvement of their financial
    position through the development of objectives and appropriate action
  • Proposing
    appropriate funding alternatives for customer projects;
  • Carrying
    out the offer and sale of financing and savings’ products as well as all
    other supplementary services designed for entrepreneurs;
  • Conducting
    activities related to the follow-up of loans and specialized savings;
  • Participating
    in various marketing activities, in particular market research on the
    needs of various target market business sectors, the establishment and
    conservation of relationships with entrepreneurs and representation
  • Performing
    various activities to promote the quality of analyses and administrative
    follow-up of the files, and support service officers for the sale and
    offer of supplementary services;
  • Updating
    and maintaining a high quality of expertise in the range of products and
    services offered for the targeted markets;
  • In
    charge of identifying customers who would benefit from EFC products and
  • Guiding
    customers regarding loan application procedures together with loan terms,
    conditions and interest rates;
  • Receiving
    customer loan requests and preparing and evaluating the loan application
    in detail:
    • Checking and validating customer information as provided in the
      loan application by visiting their home and place of business and
      obtaining supporting documents for authentication as required;
    • Determining customer credibility and moral character and
      assessing if the application complies with EFC credit policies;
    • Regularly analyzing customer financial statements, personal
      balance sheets, forecasts, available collateral, external factors etc.;
  • Making
    a recommendation regarding customer loan applications and presenting same
    to the
  • Credit
    Analyst for review and onward transmission to the Credit Committee for
  • Making
    follow-up visits with customers after loan disbursement to verify use of funds
    and oversee an effective and exact recovery of overdue loans;
  • Managing
    the assigned loan portfolio within the quality standards established by
    the EFC;
  • Conducting
    proper loan recovery activities as prescribed by the EFC;
  • Performance
    of any other related duties and responsibilities as assigned by the Credit
  • Manager/DID
    Technical Advisor (Credit).
Qualifications, Skills and
  • The
    Credit Officer should have good practical knowledge of MSE lending in the
    financial services sector and the foresight to see how the intricate
    day-to-day activities link with and support the achievement of the mission
    and vision of the EFC.
  • He
    / she should hold a diploma in Business Administration or Accounting;
  • At
    least three years of lending experience in the financial services sector
    (preferably to MSEs);
  • Strong
    people/relationship skills;
  • Excellent
    oral and written communication skills in English and Luganda.
How to Apply:
All suitably qualified
candidates should send their applications with a letter of interest explaining
their motivation together with the detailed CV, three professional references
and copies of diplomas / certificates to:
NB: Only qualified candidates will be
contacted for an interview.
Deadline: 10th April,
2015 by 2PM
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