ACCA Customer Service Jobs – Business Relations Officer

Organisation: ACCA Uganda
Duty Station: Kampala, Uganda
Reports to: Business Development Manager – ACCA Uganda
About ACCA:
ACCA is the world’s leading body for professional accountants, with
over 110 years of experience, innovation and excellence. ACCA champions
opportunities within accountancy, demonstrating excellence through its
qualifications, and acts as a driving force within the accounting profession to
constantly improve working practices.
Job Summary:  The Business
Relations Officer will be responsible
for executing the ACCA Uganda Members’ and Employers’ development strategy and
responsible for the delivery of business development initiatives and
innovations targeting private and public corporate and government including
operational duties.
Key Duties and Responsibilities: 
1. Employer Relationships:
  • Assist in the design and implementation of
    an effective employer relationship Programme in Uganda including undertaking
    relevant research and development
  • Proactively engage with Employers
    throughout Uganda, identify and address the training and development needs
    of employers, particularly for ACCA members and students.
  • Proactively promote the ACCA Approved
    Employer scheme to employers in all key economic sectors in Uganda and
    ensure more employers meeting the benchmarks obtain the Approved Employer
  • Organize and manage ACCA’s thought
    leadership events held jointly with collaborating partners
  • Develop and update a database of Approved
    employers in Uganda with details of all Approved employers.
2. Member Engagement:
  • Carry out proactive initiatives to improve
    conversion rates for affiliates to become ACCA members
  • Design and implement an effective
    Programme of engagement with ACCA members in Uganda
  • Actively collaborate with other Corporate
    / Member Services Executives in Africa via WebEx, e mail, internet network
    forums to undertake research, share experiences and expertise on member
  • Oversee the organization and smooth
    running of all CPD events including sourcing and supporting presenters,
    follow up and complete plans and ensure budgetary parameters are met.
  • Works in consultation with the Technical
    Manager of the local institute and other national accounting and IFAC
    member bodies regarding joint CPD events.
  • Ensure the efficient management of the
    Members’ enquiries services.
  • Organize and manage ACCA member events,
    celebrations etc.
3. Operational Duties:
  • Preparing draft departmental plans and
    budgets for review and approval by the Country Manager – ACCA Uganda
  • Actively monitor departmental income and
    expenditure ensuring good financial management within the designated
    budget and preparing monthly financial and departmental reports for
    submission to the Country Manager.
  • Develop and maintain ACCA Uganda country
    web site in collaboration with Head office in London
4. Network Panel &
Ambassador initiatives:
Ensures that;
  • The Members Network Panel, ACCA
    Ambassadors’ initiative and other such committees as may be appointed, are
    provided with effective administrative support for their activities and
  • The proceedings of the Panel and its sub
    committees are correctly recorded and that its decisions are conveyed to
    those concerned and where appropriate, are implemented expeditiously.
  • The Network Panel’s AGM and elections are
    organized as stipulated by the constitution and members are notified of
    newly elected Network Panel members
  • Organize all network Panel activities and
    events as agreed by the Network Panel from time to time
  • Provide assistance to the Network Panel on
    ACCA policies and regulations
Qualifications, Skills and Experience: 
  • The ACCA Business Relations Officer should
    hold a Bachelor of Arts degree in Customer Service or Marketing or
    Business Administration or any related commercial qualification from a
    reputable and recognized university or college.
  • Past experience gained in a customer
    focused environment and possess proven and effective long term
    relationships skills with a wide range of stakeholders
  • A minimum of three or more years’
    experience in a business relationship/business development or marketing
Personal Competencies:
  • Communication
    Possess excellent spoken and written communication skills
    and with a proven ability to present to high level stakeholders in a
    confident and mature manner
  • Teamwork:
    A genuine team player with a willingness to support colleagues during
    times of demand and readily contributing to the development of yourself
    and your colleagues.
  • Technology
    Excellent working knowledge of all Microsoft Office
    applications, including Word (particularly mail merge functions), Excel,
    Outlook, PowerPoint, Access.
  • Planning
    and Organizing:
    Demonstrate a proven track record of developing
    and implementing successful marketing initiatives and/or business plans
    within a defined budget and resources
  • Strong market research and analytical
    skills and an ability to prepare concise reports on research findings
  • Dynamic, ability to multi-task, work in a
    team, under pressure and own initiative, and to close a sale
  • Excellent interpersonal skills and ability
    to effectively manage internal and external customers
How to Apply: 
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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