Social Franchise Coordinator – Marie Stopes International

Marie Stopes
Duty Station: Kampala, Uganda
Reports to: Head of Social Franchise
Job Reference: REF009/02/2015
About MSI:
Marie Stopes
International exists to bring quality family planning and reproductive
healthcare to the world’s poorest and most vulnerable people. We’ve been
delivering family planning, safe abortion, and maternal health services for
over 35 years. Millions of women worldwide turn to us for help each year,
whether in limiting the size of their families, or avoiding dangerous
complications in pregnancy or unsafe abortion.
Job Summary: The Social Franchise Coordinator will provide supportive supervision and
mentoring of BlueStar providers to ensure these valuable providers are
delivering the high quality of clinical services and client care expected of
the network. The BlueStar network is a strategic channel for providing greater
access to urban, peri-urban and underserved communities with unmet need and
unmet demand for FP.  Service delivery of
voluntary family planning through BlueStar providers is a primary service
delivery channel under the LTM Programme. The incumbent will also be
responsible for identifying and taking prompt action to correct all performance
issues and promote continuous learning among BlueStar providers in a selected
geographical area.  Performance will be
measured by achieving and maintaining consistently high quality of services,
equity of access and client care delivered by the BlueStar providers in her/his
assigned area.
Key Duties and Responsibilities: 
1. Provide effective
supportive supervision and mentoring to BlueStar providers to ensure
sustainable achievement of quality of service delivery, equity of access, and
exceptional client care:
  • Ensure
    the development of mentoring and support strategy for all BlueStar
    providers in geographic area using evidence based segmentation.
  • Regular
    supportive supervision and mentoring visits to BlueStar providers to
    ensure providers are delivering services and client care to MSI standards
    and services are responsive to client needs.
  • Ensure
    effective capacity building strategies are put in place to transition all
    BlueStar providers to high quality and highly productive FP service
  • Identify
    and recruit new providers in geographic who meet BlueStar eligibility and
    want to join the network.
  • Work
    closely with Communications to develop highly effective demand creation
    strategies that address client and provider needs for specific geographies.
2. Effective work
planning and clear performance management of BlueStar providers to ensure
delivery of MSI Uganda quality standards and agreed donor deliverables
  • Ensure
    the development and achievement of appropriate service projections and
    performance deliverables set for geographic area.
  • Use
    provider performance dashboard to motivate quality and performance.
  • Ensure
    effective reporting of essential SF data for dashboards, SF client data,
    and voucher services by BlueStar providers.
  • Identify
    and support BlueStar Providers to correct any quality, compliance,
    operational or client care issues affecting service delivery to improve
    client outcomes
  • Technically
    support and deliver training to ensure consistency in the quality and
    performance across all social franchises
  • Effective
    voucher process implemented by BlueStar providers
3. Effective
reporting, compliance and coordination:
  • Ensure
    the timely submission of monthly and quarterly work plans
  • Appropriate
    reconciliation of all advance and expenditures
  • Effective
    collaboration with other channels and teams to increase efficiency, value
    for money, and improved client outcomes
Qualifications, Skills and Experience: 
  • The
    candidate should hold a relevant degree (medical/nursing/midwifery) is highly
    desirable and preferred)
  • Project
    cycle management training desirable
  • Working
    knowledge of clinical procedures and minimum standards essential
  • Past
    experience and knowledge of Ugandan health sector and community health
    service delivery
  • Demonstrated
    ability to mentor and train peers and professionals
  • Significant
    experience with vouchers and demand side financing approaches desirable
  • Excellent
  • Excellent
    counselling clinical skills for LARCs and FP
  • Proficiency
    in more than one Ugandan language is desired
The Social Franchise
Coordinator is required to demonstrate MSI Uganda’s core values of:
  • Accountability
    of all staff to each other and our clients and stakeholders
  • Equality
    of opportunity and access
  • Value
    for money in the management of our resources
How to Apply:
All candidates who wish
to join Marie Stopes are strongly encouraged to send an updated CV and cover
letter by email to
NB: Please do
not attach transcripts
Deadline: Friday 13th March, 2015 by 5pm

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