Product Support Sales Representative Jobs – Mantrac

Organization: Mantrac
Duty Station: Kampala,
About US:
Mantrac Uganda Ltd. is the sole
authorized dealer for Caterpillar Products in Uganda. Mantrac Uganda Ltd.
distributes and supports the full range of CAT construction equipment including
Wheel Loaders, Skid Steer Loaders, Dump Articulated Trucks, Backhoe Loaders,
Excavators, Motor Graders, Track-TypeTractors, BCP products.
Job Summary:  The Product Support Sales Representative will
have the responsibility of maximizing caterpillar equipment user satisfaction
and acceptance for dealer parts and service products. The incumbent will
support caterpillar equipment users in achieving low operating costs through
recommending cost effective options and appropriate product support programs
aimed at helping the customer make informed decisions
Key Duties and Responsibilities: 
  • Visit
    customers, both old and new
  • Promptly
    and effectively resolve customer complaints
  • Sell
    the companies parts and service opportunities
  • Ensure
    prompt delivery of parts and services and corresponding invoices to the
  • Achieve
    the set targets and performance objectives
  • Expeditiously
    follow-up on invoices to ensure payments by the customers
  • Responsible
    for the preparation and updating customers’ profile list
  • Implement
    relevant marketing and promotional programs
  • Accurate
    completion and timely submission of call reports and other related reports
  • Perform
    custom track services
  • Support in the development of parts- service merchandising
Qualifications, Skills and Experience: 
  • The
    Product Support Sales Representative should hold a degree in Mechanical
  • Past
    technical experience of three years
  • A
    minimum of two years’ experience in the same industry is preferable
  • Highly
    computer literate
  • Possess
    a clean and valid driving license
  • Excellent
    writing and reporting skills
  • Good
    communication and presentation skills
  • Excellent
    analytical and problem solving skills
  • Initiate
    and generate activity and make prompt clear decisions
How to Apply:
All candidates are encouraged
to send a copy of your updated Curriculum Vitae and cover letter including
photocopies of your academic papers to the contact given below:
The Human Resource Manager,
Mantrac Uganda
Plot 17/41, 7th Street,
Industrial Area
P.O BOX 7126 Kampala, Uganda
Deadline: 20th March 2015 by 5PM
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