MTN Telecom IT Careers – Senior Manager, Service Delivery & Enterprise Applications

Organisation: MTN
Duty Station: Kampala,
Reports to: General
Manager, Service Delivery and Enterprise Applications
About MTN:
MTN-Uganda is the leading
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary:  The Senior Manager, Service Delivery &
Enterprise Applications will be responsible for the creation, maintenance and
driving of the continuous improvement of Enterprise Applications, Charging
Systems and VAS platforms through capacity planning, optimisation and support.
Key Duties and Responsibilities: 
  • Responsible
    for overseeing the support of various Enterprise Applications and the
    IN/VAS nodes within the ff Shared Services Hub, and to ensure effective
    capacity planning and performance management across these platforms.
  • In
    charge of the reviewing and optimising business continuity strategies,
    service reporting, service measurement and Service Level Agreement
    management (SLA).
  • Working
    with the business team to translate its requirements into a technology
    blueprint together with the Architecture and Planning teams, to enable the
    business to achieve its strategic objectives.
  • Ensure
    compliance to documentation and alignment to IT Service Management
  • Support
    in a long-term applications strategy, including investigation of new
    systems and planning of upgrades and optimisation.
  • Ensure
    programme and task deadlines for the team are met, and maintain high
    performance on SLAs for assignments.
  • Drive
    the deployment of new applications; systems software; products and/or
    enhancements to existing applications throughout the four operating
    companies (OPCOs).
  • Routinely
    engage with the individual OPCO to ensure that applications meet business
    requirements and system goals; fulfill end user requirements and identify
    and resolve system issues.
  • Support
    in the negotiation of contracts with software and service providers and
    oversee each contract from a service delivery perspective.
  • Manage
    and provide direction for the application team in support of the business
  • Actively
    contribute to the pre-testing phase of development by evaluating proposals
    in order to identify potential problem areas and make ideal
  • Works
    closely with network administrators and software engineers to assist with
    quality assurance; program logic and data processing.
Qualifications, Skills and Experience: 
  • The
    ideal candidate should hold a bachelor’s degree in IT/Software
    Engineering. Possession of a master’s 
    degree in IT/Software Engineering is an added advantage.   
  • At
    least five to eight years related IT experience – preferably in managing
    IT teams, with technical knowledge of software services;
  • At
    least three years’ managerial experience.
  • Programme
    management experience and a sound understanding of ITIL standards
    including best practice within operational environments.
  • Demonstrated
    ability to work under pressure.
  • Advanced
    communication/interpersonal and reporting skills.
  • Excellent
    data analysis skills.
  • Skills
    in Information management.
  • Prior
    skills in risk assessment and management
  • Good
    financial acumen.
  • Skills
    in programme budgeting, communication planning and management.
  • Service
    level agreement management.
  • Technical
    knowledge of software services.
NB: Please note that presentation
of false academic documents and certification will lead to criminal
How to Apply:   
All qualified and interested
candidates should send their Job Applications 
with detailed CVs, certified copies of academic certificates (originals
are to be presented at the interview) and names and addresses of three referees
addressed to the: : The Human Resources Manager IT Shared Services, MTN Plot
77, Yusuf Lule Road opposite Garden City Shopping Mall, Kampala, Uganda.
Deadline: 6th March, 2015.
For More Ugandan Jobs, Please
or find us on our facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *