IT Assistant Job Placement – International Organization for Migration (IOM)

Job Title:  IT Assistant
Organisation: International Organization for Migration
Duty Station: Kampala, Uganda
Job Ref: SVN: 04/03/015
Reports to: Resource Management Officer
Grade: G4/1
About IOM:
The International
Organization for Migration (IOM), established in 1951, is the leading
international intergovernmental organization dealing with migration.  Its objective is to ensure the orderly
migration of persons in need of migration assistance throughout the world. IOM
Uganda has been registered and operational since 1988, when the field mission
was established. Throughout the past 20 years, IOM Uganda has processed
movements and facilitated information gathering and support towards refugees,
internally displaced persons, demobilized child soldiers, trafficked women and
other migrants and their specific needs, both on individual and large scale
population movement. In addition to operational matters and research, IOM has
an important role in enhancing and building national capacity in migration
Key Duties and
The IOM IT Assistant will be responsible for;
  • Supporting
    the implementation, management and maintenance of Information Technology
    and Communication services in IOM Kampala.
  • Providing
    onsite support to the above mentioned systems and services in the mission.
  • Support
    in the installation, configuration and upgrading desktop and laptop
    computers and software used in the mission.
  • Render
    support in ensuring data and system integrity by setting up and
    administrating IT security systems: anti-virus, backup routines, access
    controls, firewall and physical security.
  • Support
    in providing appropriate IT/Communication training to all users in the
  • Support
    in designing of database systems and applications as required by local
    specifications and providing technical support to users.
  • Following
    IOM ITC Standards and liaising with IOM ITC departments in MRF Nairobi for
    relevant network installations.
  • Providing
    timely technical  support to users
    with IOM developed software, i.e. MiMOSA, SAP, etc.
  • Support
    in managing and maintaining the mission’s communication systems/equipment
    including, land-lines, mobile lines, PABX, Callback, lease lines, VSAT and
    other satphones, Internet access, International Faxing services, Galileo
    Airline Reservation Systems, HF/VHF Radios and all other communication
    related matters.
  • Support
    in maintaining necessary documentation for system maintenance and support
    procedures in the mission
  • Assist
    to update and maintain the mission websites.
  • Provide
    technical guidance to relevant stake holders and departments such as
    liaising with procurement and departments in providing of specifications
  • Perform
    any other duties as may be assigned.
Qualifications, Skills and
  • The
    ideal candidate for the International Organization for Migration (IOM) IT
    Assistant vacancy must have completed a high school Diploma in computer
    science or information technology and communication
  • Four
    or more years’ experience in LAN/WAN networking environment
  • Detailed
    working knowledge of: Windows NT and Windows 2000 server software in a
    multi-site environment, TCP/IP, Proxy and Cisco Router Configuration, MS
    Office XP/2003
  • Past
    experience with HP/Compaq, IBM, Cisco and Siemon equipment
  • Prior
    experience in Web site development and administration is an extra
  • Possess
    the ability to design and configure networks
  • Ability
    to draft documentation (technical and user’s guide) and to prepare
    management reports
  • Familiar
    with complex relational databases (Access and SQL)
  • Applicants
    that possess the Microsoft Certified Engineer (MSCE) certification will be
    at an advantage
  • Past
    experience in working in an international organization
  • Excellent
    interpersonal and organizational skills
  • Excellent
    analytical and project management skills required
  • Languages: Proficient in English. Knowledge of
    Swahili is an added advantage
Personal Competencies:
Behavioural Competencies:
1. Accountability:
  • Accepts
    and gives constructive criticism
  • Follows
    all relevant procedures, processes, and policies
  • Meets
    deadline, cost, and quality requirements for outputs
  • Monitors
    own work to correct errors
  • Takes
    responsibility for meeting commitments and for any shortcomings
2. “Client Orientation”:
  • Identifies
    the immediate and peripheral clients of own work
  • Establishes
    and maintains effective working relationships with clients
  • Identifies
    and monitors changes in the needs of clients, including donors,
    governments, and project beneficiaries
3. “Continuous Learning”:
  • Contributes
    to colleagues’ learning
  • Demonstrates
    interest in improving relevant skills
  • Demonstrates
    interest in acquiring skills relevant to other functional areas
  • Keeps
    abreast of developments in own professional area
  • Communication
  • Actively
    shares relevant information
  • Clearly
    communicates, and listens to feedback on, changing priorities and
  • Writes
    clearly and effectively, adjusting wording to the intended audience
  • Listens
    effectively and communicates clearly, adapting delivery to the audience
4. Creativity and Initiative: 
Proactively develops
new ways to resolve problems
5. Leadership and Negotiation
  • Convinces
    others to share resources
  • Presents
    goals as shared interests
6. “Performance Management”
  • Provides
    constructive feedback to colleagues
  • Provides
    fair, accurate, timely, and constructive staff evaluations
  • Uses
    staff evaluations appropriately in recruitment and other relevant HR
7. Planning and Organizing
  • Sets
    clear and achievable goals consistent with agreed priorities for self and
  • Identifies
    priority activities and assignments for self and others Organizes and
    documents work to allow for planned and unplanned handovers
  • Identifies
    risks and makes contingency plans
8. Professionalism:
  • Masters
    subject matter related to responsibilities
  • Identifies
    issues, opportunities, and risks central to responsibilities
  • Incorporates
    gender-related needs, perspectives, and concerns, and promotes equal
    gender participation
  • Persistent,
    calm, and polite in the face of challenges and stress
  • Treats
    all colleagues with respect and dignity
  • Works
    effectively with people from different cultures by adapting to relevant
    cultural contexts
  • Knowledgeable
    about and promotes IOM core mandate and migration solutions
9. Teamwork:
  • Actively
    contributes to an effective, collegial, and agreeable team environment
  • Contributes
    to, and follows team objectives
  • Gives
    credit where credit is due
  • Seeks
    input and feedback from others
  • Actively
    supports and implements final group decisions
  • Takes
    joint responsibility for team’s work
10. Technological Awareness:
  • Learns
    about developments in available technology
  • Proactively
    identifies and advocates for cost-efficient technology solutions
  • Understands
    applicability and limitation of technology and seeks to apply it to
    appropriate work
11. Resource Mobilisation:  Establishes realistic resource requirements
to meet IOM needs
  • Anticipates
    and prepares response to changing IT needs of the relevant organizational
  • Delivers
    optimal IT solutions within defined resource parameters
  • Correctly
    applies knowledge of specialized IT disciplines
How to Apply:
All those interested in
working with the International Organisation for Migration (IOM) should send a
cover letter and CV with detailed relevant work experience to IOM HR department
via E-mail to clearly indicating the job reference number, SVN:
Deadline: 2nd April 2015
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