Ericsson Careers – Operations Assurance Engineer IP/MPBN 2nd level Operations

Organisation: Ericsson
Duty Station: Kampala, Uganda
About US:
Ericsson is a world-leading
provider of telecommunications equipment and services to mobile and fixed
network operators. Over 1,000 networks in more than 180 countries use Ericsson
equipment, and more than 40 percent of the world’s mobile traffic passes
through Ericsson networks. Using innovation to empower people, business and
society, we are working towards the Networked Society, in which everything that
can benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people and society to help
shape a more sustainable world.
Job Summary: The Operations Assurance Engineer IP/MPBN
2nd level Operations will be responsible for the coordination, management and
execution of proactive and reactive maintenance activities that require a
higher level of support that the one offered by the 1st Level Operations. This
shall ensure that the services provided to customers are continuously available
and performing to Service Level Agreement (SLA) performance levels.
Key Duties and
  • Provide
    2nd Level Assurance Support Activities
  • 2nd
    Level Incident Management
  • Responsible
    for Problem Management
  • In
    charge of System Administration
  • Provide
    2nd Level Billing Operations
Qualifications, Skills and
  • The
    applicants for the Ericsson job should possess a first academic degree or
  • At
    least two years of relevant experience
  • Excellent
    problem solving and trouble shooting skills
  • Excellent
    communication skills
  • Cost
  • Social
    skills and awareness
  • Working
    knowledge of Managed Service Telecom Operations Practice
  • Excellent
    presentation & Communication Skills
  • Skills
    in Knowledge sharing
  • Excellent
    Problem Solving and strategic thinking
  • Ericsson
  • Language
  • Delivering
    Results & Meeting Customer Expectations
How to Apply:
All candidates who so wish to
join one of the world’s leading telecom support companies, Ericsson are
strongly encouraged to Apply Online at the web link below.
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