Entry Level Careers – Project Management Office Coordinator at Techno Brain (U) Ltd

Organization: Techno Brain (U) Ltd
Duty Station: Kampala, Uganda
About US:
Techno Brain is
an integrated solutions provider with presence in more than 20 countries across
the globe. As one of the leading solutions providers in Africa, Techno brain
believes in empowering lives; In using technology to bridge the socio-economic
gap by providing ICT solutions that automate governments, activate companies
and empower NGOs. Currently, the company has a portfolio of more than 70
solutions along 13 industry vectors.
Job Summary: The Project Management Office Coordinator will be
responsible for providing assisting in the management and supervision of key
initiatives and programs supporting the strategic objectives of the
organization, particularly around standardization, accreditation and business
processes. The incumbent will also support Quality Assurance with regard to
Processes, Documentation and support to customer satisfaction initiatives. The
role holder will work closely with Delivery Heads and Project Managers in
providing the full Project Delivery lifecycle, maintaining records and
providing regular and ad-hoc reporting.
Key Duties and Responsibilities: 
1.
Documentation:
  • Responsible
    for central custodianship, documentation, archiving and keeping of all
    project records through various tools and mediums in place
  • In
    charge of the documentation repository management for all projects.
  • Maintain
    and update the employee list, profiles, structure, travel docs, CSS.
  • Works
    closely with the Bid team in providing documents required for tenders.
  • Serve
    as the major point of Contact on sales handover and review of
    documentations process
2. Client
Helpdesk Management:
  • Keenly
    track issues reported,
  • Actively
    monitor severity and turnaround times of issues reported
  • Talk
    to clients and understand satisfaction level;
  • ATS
    clients support requests coordination and ensuring issues are closed using
    the support mail services and helpdesk system.
  • Coordinate
    PTMS system and review of global status, utilization and project
    accounting
3. Project
Management/Tracking Coordination:
  • Managing
    a time reporting system
  • Managing
    time entries of the team
  • Establishing
    correct project/task codes
  • Ensuring
    appropriate project set-up for financial reporting, etc.
  • Real
    time project adjustments and alterations.
  • Provide
    Back-end support for division on daily tasks issues including supporting
    in the recruitment process by raising RRFs etc.
4. Training
Coordination:
  • Global
    Training coordination
  • Publishing
    and Executing Training plan monthly
  • Maintain
    and update Delivery skills matrix, certification plan and talent map for
    ease of resource allocation
  • Works
    with HR (Learning and Development) as the point of contact for
    coordination of Training within the Division.
5. Analysis and
Reporting:
  • MIS
    report on helpdesk showing open and closed issues
  • Issue
    aging analysis
  • MIS
    reporting to management for all projects status, resource allocation
  • Analysis
    of  project profitability and
    resource utilization for projects
  • Project
    health reporting, metrics and KPIs
  • Actively
    coordinate in the updating of unbilled milestones report for finance
  • Guide
    management on expiration dates for ATSs or overshoot of hours after
    addressing gaps with Delivery Heads on ATS clients’ hours
  • Coordinate
    collection of allocation trackers globally from respective heads, review
    and share to management.
6. Travel
Coordination:
  • Actively
    coordinate all divisional / departmental travels
  • Liaise
    with Administration Division where necessary for visas acquisition
  • Maintain
    of project travel tracker vis a vis 
    cost sheet
  • Guide
    management of non –budgeted travels raised for approvals prior the travel
    or project travels are completely used up.
  • Prepare
    travel plan and share to Finance and Administration  team after collection from Deliver Heads
Qualifications, Skills and Experience: 
  • The
    Project Management Office Coordinator should preferably hold a Degree in
    computer science, or business related field
  • A
    minimum of two or more years working experience in a Project Management
    /Project Analyst environment as well as understanding of the principles
    and frameworks of successful project management from a support
    perspective.
  • Computer
    literacy skills i.e. Proficiency in Microsoft Office, Project, and
    Publisher
  • Possess
    excellent communication (written and verbal ), Interpersonal and
    Presentation skills;
  • Attention
    to detail
  • Broad
    awareness of how an IT organization works is highly desirable
  • Technologically savvy: should have vested
    interest in using the latest technologies, and is constantly seeking to
    expand knowledge base.
  • Adaptability to ambiguity and Time Management: Willingness and ability
    to learn and adapt fast in a fast-paced business environment
  • Team Player: Must be able to work in a team-oriented and
    collaborative environment as well as build strong relationships across
    board.
  • Customer
    satisfaction Oriented
  • Result-Oriented
    / solution driven/ Innovative
How to Apply:
All suitably
qualified and interested applicants should submit their updated CVs to:
hr.ug@technobrainltd.com.
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