The Ugandan Jobline

• In charge of answering   incoming calls, greeting callers,
  providing information, transferring calls and taking messages as
  necessary.
• Operate communication systems, such as
  telephone, switchboard, intercom, two-way radio, or public address.
• Relay or route written or verbal messages to
  various stakeholders.
• Place telephone calls or arrange conference
  calls as instructed.
• The incumbent will capture customer issues that
  come in through the switch board and submit a weekly report and monthly
  report.
• Routinely escalate  and follow up outstanding issues with
  respective stakeholders

• The applicants for the Centenary Bank Switch
  Board Operator job opportunity should possess an Honours Bachelor’s degree
  from a recognised institution
• At least two to three years’ experience with an
  in depth understanding of the Bank’s operation
• Good knowledge and understanding of the Bank’s
  products and services
• Previous exposure in a call Centre or as a
  Switch Board Operator an added advantage
• Excellent communication and inter personal
  skills
• Creative thinking
• Possess the ability to interpret the meaning of
  information for others
• Ability to analyse data and or information
• Grievance handling, negotiation and conflict
  resolution skills
• Superior telephone etiquette
• Good organization, planning, and Prioritization
  skills.
• Keeping up-to-date technically and applying new
  knowledge to your job.

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