Customer Service Jobs – Switch Board Operator at Centenary Bank

Title:    Switch Board Operator
Centenary Bank
Kampala, Uganda
Reports to:
Manager Customer Service
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda
serving over 1,300,000 clients (a quarter of the banking population) in 58
branches spread countrywide. We are one of Uganda’s top three financial
organisations, employing more than 1,900 people.
Job Summary:
 The Switch Board Operator will
primarily, transfer and respond to calls on the Bank’s general lines.
Key Duties
and Responsibilities: 
  • In charge of answering   incoming calls, greeting callers,
    providing information, transferring calls and taking messages as
  • Operate communication systems, such as
    telephone, switchboard, intercom, two-way radio, or public address.
  • Relay or route written or verbal messages to
    various stakeholders.
  • Place telephone calls or arrange conference
    calls as instructed.
  • The incumbent will capture customer issues that
    come in through the switch board and submit a weekly report and monthly
  • Routinely escalate  and follow up outstanding issues with
    respective stakeholders
Skills and Experience: 
  • The applicants for the Centenary Bank Switch
    Board Operator job opportunity should possess an Honours Bachelor’s degree
    from a recognised institution
  • At least two to three years’ experience with an
    in depth understanding of the Bank’s operation
  • Good knowledge and understanding of the Bank’s
    products and services
  • Previous exposure in a call Centre or as a
    Switch Board Operator an added advantage
  • Excellent communication and inter personal
  • Creative thinking
  • Possess the ability to interpret the meaning of
    information for others
  • Ability to analyse data and or information
  • Grievance handling, negotiation and conflict
    resolution skills
  • Superior telephone etiquette
  • Good organization, planning, and Prioritization
  • Keeping up-to-date technically and applying new
    knowledge to your job.
How to
All candidates who desire to join Centenary Bank should send their
applications by following the instructions below; downloading an application
form for employment, download
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager, Human Resources Centenary Bank, P.O. Box 1892 — Kampala,
While we thank all applicants for your interest. Only shortlisted applicants
will be contacted. Only shortlisted applicants will be contacted.
Deadline: 20th
March 2015 by 5:00 pm

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