UAP Insurance Careers – General Manager – Operations

Organisation: UAP Insurance
Kampala, Uganda
Managing Director
UAP Insurance is one of the leading insurance
companies in the East African region. We want to be Africa’s revolutionary
financial services company, go ahead and tell your friends about us.
 The General Manager – Operations will be
responsible for ensuring the operational efficiencies in order to ensure a
competitive advantage for the company. Also, the incumbent will provide
decision support on operational matters to the Managing Director.
Duties and Responsibilities: 
  • Develop the Company’s
    Operations strategy.
  • Regularly review the
    Company’s Operations strategy and ensure its effectiveness
  • Develop appropriate
    strategies that will promote the company’s operations and ensure timely
  • Manage the Underwriting,
    Claims, Product Development, Customer Service and Premium Processing
  • Develop a robust Reinsurance
  • Establish standards for the
    company and interdepartmental service level agreements that will improve
    the company’s service ratings.
  • Enhance operational
    efficiency for the Underwriting, Claims and Customer Service functions.
  • Ensure proper operating
    guidelines are in place in line with company policy and regulatory
    requirements and monitor compliance.
  • Set and monitor operations
  • Ensure that the underwriting
    policies reflect the Company’s strategic risk management framework and are
    observed at all times.
  • Ensure that service to
    customers and procedures meets their expectations.
  • Ensuring that the Company’s
    procurement is cost effective, efficient and done professionally and in
    accordance with the Company’s policy.
  • Technically support the
    Company’s strategic plan by ensuring a reliable Customer relationship
    Management system, insure appropriate staffing levels, effective
    performance management and motivation of staff.
Skills and Experience: 
  • The candidate should hold a
    Master’s Degree, Bachelor’s Degree in the Financial Services ACII Qualification.
  • At least five years post
    qualification experience, Five years in Senior Management, Ten years in
    Insurance operations
  • Excellent time management
  • Assertiveness and self- drive
  • Technical skills
  • Speed and accuracy
  • Excellent interpersonal and
    communication skills
  • Ability to work under
    pressure and manage time efficiently
  • Possess the ability to solve
    problems and decisions effectively.
Age: Above 40 years old     
to Apply: 
All candidates should send their applications via
Email to with the subject title as “General Manager Operations.”
Friday, 13th February 2015 by 5PM

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