Fresher Admin NGO Jobs – Front Desk Officer at CoRSU

Title:    Front Desk Officer
Organization: CoRSU
Kisubi, Wakiso, Uganda
: Customer Service Officer
CoRSU was established in 2006 as a private non
profit, non government organization in Uganda after extensive consultation with
various stake holders. It is a Ugandan initiative which was encouraged and
supported by CBM with the main aim of expanding and improving the
rehabilitation services for children and people with disability.
The primary focus is on children with physical
impairment for whom CoRSU provides orthopaedic and plastic/reconstructive
surgical interventions and rehabilitation services. CoRSU provides free surgery
for CWDs below 17 years of age; parents/guardians are expected to contribute
towards hospital stay (accommodation and food).
 The Front Desk Officer will support the
Customer Service Officer in providing secretarial and administrative support to
the private Ward of CoRSU and other related departments such as Nursing
Department.  The incumbent will also be
responsible for the coordination of all private patients’ admission and
discharge, liaising with medical workers, visitors and patients. To ensure the
safe handling of patient valuables and payments and issue information
Duties and Responsibilities: 
  • Receive patients on
    admission, ensure they present a receipt for private ward (admit in
    computer, admission book, and receipt book) and provide them general
  • In charge of managing all
    document filing requirements of the Private Ward and ensure that files are
    returned to the reception after outpatient clinic
  • Receive private patients and
    inform the respective doctor on duty
  • Explain tariffs for
    operation, receive money and issue receipts
  • Ensure the safe handling of
    patient valuables and payments and get a drink as they wait for the doctor
  • Ensure clinical rooms are
    ready for use at all times
  • Support patients during
    discharge (ensure they have all their medication)
  • Ensure patients do not take
    hospital property, on discharge
  • Process all incoming and
    outgoing mails and telephones to the Private Ward
  • Arrange for the provision of
    required office supplies to the private Ward
  • Take minutes of meetings in
    the Nursing department
  • Prepare and submit reports to
    Head of Nursing as required but at least once every month.
  • Actively coordinate all
    office services such as cleaning of the Private Ward and offices there in
    and maintain a safe reception area at all times
  • Perform any other duties that
    may be reasonably expected from the Head of Nursing, Senior Managers or
    the Medical Director.
Performance Indicators:
  • Private ward office services
    properly coordinated
  • Frontline patient services
    (registration, cashiering, handling appointments and enquiries) delivered
  • Private ward patients,
    visitors and staff well received and assisted
  • Secretarial/Administration
    services provided to the department
  • Safe handling of Private Ward
    equipment/Property ensured
  • Clean and safe Private Ward
    environment ensured
Skills and Experience: 
  • The Front Desk Officer should
    preferably hold a Diploma in Secretarial Studies. A  Degree in Secretarial services or Social
    Administration is desired.  
  • A minimum of two or more
    years of secretarial and admin work in a busy setting
  • Possess excellent computer
    literacy skills
  • Strong customer care
  • Possession of any
    qualification in handling patients or children is an added advantage
  • Possess excellent
    Interpersonal, Communication and Organizing skills   
  • Good knowledge and
    understanding of  Not-for-profit
    organisations procedures
  • High degree of integrity and
  • Assertiveness
  • Non-judgemental approach in
    human relations
to Apply: 
All suitably qualified and interested candidates are
strongly encouraged to send their application letters with detailed CVs,
motivation letters and copies of professional / academic certificates to or hand deliver to the Head of
Human resources, CoRSU Hospital, P.O. Box 46, Kisubi, Uganda.
20th February, 2015
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