Fresh Graduate Customer Service Assistant Jobs – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Kampala,
Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary:  The Barclays Bank Customer Service Assistant
will be a member of a Business Banking Relationship Team developing and
maintaining relationships with a portfolio of corporate customers reporting to
Head of Business Banking who in turn reports to the Corporate Director. The
incumbent will be a named point of contact for customers in the portfolio
dealing with servicing requirements and handling any calls in absence of the
other team members with whom you will be supporting. The role will include
provision of support to other members of the Business Banking Relationship Team
whenever required.
Key Duties and Responsibilities:   
1. Sales and Service: 70%
  • Process
    all customers’ routine enquiries regarding the Bank’s standard tariff,
    deposit interest rates and general exchange rate information.
  • Handle
    all customers’ general account queries, arrange inter account transfers
    and order statements
  • Arrange
    for ordering of cheque books and paying in books, including any customised
    stationery.
  • Arrange
    opening, closing and transfer of accounts, as well as input and amendment
    of customer account details.
  • Actively
    co-ordinate set up, amendment and cancellation of regular payments
    instructions
  • Deal
    with inward and outward payments (including obtaining necessary customer
    authorities).
  • Arrange
    deposit of funds with Treasury Department.
  • Obtain
    and action customer requests for International Payments through Trade
    Finance Department.
  • Develop
    and maintain own contacts with individuals with customers organisation
  • Serve
    as principal point of contact in Associate Relationship Managers’ absence
    – deal with query if able and within responsibility or record details of
    query for an Associate Relationship Manager or refer to a Relationship
    Manager.
  • Deal
    with customer queries regarding branch based Bank products and services
  • Deal
    with customer complaints to rectify causes to avoid recurrence of similar
    queries/complaints.
2. Business Management: 30%
  • Collate
    customer information on servicing performance for Relationship Managers
    (including volume of transactions and income).
  • Apply
    amendments to account details following discussion with the Associate
    Relationship Manager or Relationship Manager, including borrowing limits,
    rates, and interest and commission charges.
  • Actively
    co-ordinate preparation and execution of account related documentation
    including mandates and application forms.
  • Open
    and close accounts and arrange drawdown of facilities following discussion
    with an Associate Relationship Manager or a Relationship Manager.
  • Take
    responsibility for routine duties on a rota basis with other members of
    the Corporate Relationship Support Team. 
    This will include administration such as holiday list, returns
    inter departmental meetings etc.
3. Community: 5%
  • Participate
    in local community events and networking opportunities (e.g. clubs,
    meetings, business associations)
  • Identify
    community initiatives to become involved in and support as part of
    Barclays community initiatives (such as Make a Difference Day, Local
    community initiative, Financial Literacy)
  • Link
    community initiatives to both business opportunities and colleague events
  • Actively
    promote community agenda within the branch to build pride within
    colleagues and customers
Qualifications, Skills and Experience: 
  • The
    Barclays Bank Customer Service Assistant should possess basic keyboard
    skills
  • Be
    highly proficient in use of internal computer systems including Customer
    System.  Customer relationship
    Management System, FCR and any other platform applications
  • Working
    knowledge of the Banks products, services and policies required to
    undertake the role/Experience
  • Good
    knowledge of branch based products and services frequently used by
    Business Banking customers including features and set up arrangements
  • Good
    working knowledge of internal instructions/procedures including H.O.  Instructions, Computer Accounting
    Instructions, Corporate Service guide and other in-house manuals
  • Good
    knowledge of the roles and responsibilities of other members of the
    Corporate relationship Team
  • Awareness
    of the products and services offered by the Personal Sector, including
    features and requirements to set up products, e.g. use of automated Credit
    System and Personal Credit
  • Undertaking
    of the roles and responsibilities of individual bases in the branch
  • Undertaking
    of roles and procedures for dealing with members of Personal Lending Team
  • Understanding
    of the roles and responsibilities of individuals bases in the other
    Business Units
  • Good
    knowledge of the Bank’s service standards (including Service Initiative,
    National Complaints Initiative, Code of Business and Personal Banking).
  • Skills
    in meeting Customer Needs
  • Relationship
    building skills
  • Possess
    excellent communication skills
  • Self
    Control
  • Self
    Confidence
  • Thoroughness
  • High
    degree of  personal initiative
  • Possess
    excellent analytical skills
  • Be
    highly service driven
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  24th February, 2015
For More Ugandan Jobs, Please
Visit http://www.theugandanjobline.com
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