Data Account Manager – Smile Communications (U) Ltd

Organisation: Smile Communications (U)
Duty Station:  Kampala, Uganda
Reports to: Head of Sales and
About Us:
NFT Consult, a leading HR Consultancy firm,
seeks to recruit for it valuable client, Smile Communications (U) Ltd is a
leading ISP in Uganda offering 4G LTE super-fast, high quality and reliable
internet access services. NFT Human Resource Solutions are customer tailored
per industry requirements and are geared towards increased cost savings,
process improvement leading to improved efficiency and effectiveness yet
simultaneously strengthening quality and control of resources.
Job Summary: The Data Account Manager
will be responsible for growing and maintaining relations ships with customers
within the assigned segment while achieving set sales and revenue targets. He /she
will have overall responsibility for selling and supporting Smile’s complete
data product and service offering.  The incumbent
will also be focusing on existing and potential high value/usage customers and
the most critical interaction will be customer presentations/ face-to-face
Key Duties and Responsibilities:  
  • Develop profitable
    and sustainable sales growth plans for the assigned customer segment.
  • In charge of customer
    identification and recruitment: Retain and profitably grow sales volumes
    and profitability within the assigned segment through proactive sales,
    understanding customer requirements/needs and customer relationship
  • Effectively
    co-ordinate the activities of the resources assigned to ensure that sales
    and revenue targets are met.
  • Ensuring that agreed
    sales targets and objectives are met by expanding market awareness of
    Smile’s brand, products and services.
  • Register Smile
    customers onto the Smile network and installation of Smile routers,
    dongles and/or other equipment at the customer premises.
  • Attain intimate
    knowledge of the composition of the Smile market in your assigned
  • Create and maintain
    an up-to-date database of existing and potential customers within the
    assigned segment with the view expanding the Smile footprint within the
    assigned segment.
  • In charge of the safe
    keeping of cash received from airtime sales until it has been handed over
    to the Smile Cashier or bank in a Smile bank account
  • Manage customer
    relations, attend to customer queries and continuously measure customer
    satisfaction and take prompt corrective measures
  • Regularly reviewing
    daily, weekly and monthly results and aligning activities and resources
  • Reporting on sales
    results and market conditions to the Head of Sales & Marketing and
    making appropriate recommendations.
  • Maintain in good
    condition all tools of trade (“equipment”) issued to you by Smile and ensures
    that they are returned to Smile for safe keeping at the end of every day.
  • Perform any other ad
    hoc duties assigned to you from time to time by the Head of Sales&
    Distribution or any other person appointed by the Company for this
Key Performance Indicators:
  • Achievement of
    customer recruitment (sales) and revenue targets
  • Organization – sales
    plans, route plans, execution documentation, meeting attendance and
  • Customer
    satisfaction and relationship management (retention and compliant
  • Conversion of
    prospects into paying customers
  • Product knowledge/
    awareness of assigned market segment
  • Compliance to Smile
    Sales and cash handling processes and procedures
Qualifications, Skills and Experience:  
  • The ideal candidate
    should possess a good bachelor’s degree in Business, Marketing, Sales
    other business related degree
  • Past sales
    experience with a minimum of two to three years at supervisory or
    managerial level
  • Past experience in
    the same or similar role in an ISP or telecom services provider will be of
    added advantage
  • Local market
    knowledge: Product specific knowledge will be an added advantage
  • Excellent track
    record in meeting and/or exceeding sales targets. Strong aptitude and
    knowledge of Sales and Marketing Techniques
  • Resource planning,
    organization and time management skills
  • Excellent interpersonal
    and networking skills – demonstrated ability to develop, build and
    maintain customer relationships.
  • Strong communication
    and presentation skills. Ability to present/ demonstrate various solutions
    to customers
  • Result oriented with
    a strong drive and determination to excel. Strong work ethic, positive
    attitude and professional demeanor
  • Able to work under
    highly demanding and challenging conditions.
  • Willing to go an
    extra mile to ensure customer expectations are met or exceeded
  • Team leadership and
    management skills
  • Computer literacy skills
    and ability to understand numerical information
How to Apply:
All suitably qualified candidates should visit
the web link below and create a profile on the NFT Consult website by entering
their e-mail addresses. Please visit web link below and click Apply now if
convinced you have the job requirements. The applications/CVs should be
prepared in English and submitted in either MS Word or PDF format will be
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