Centenary Bank Jobs – Manager Retail Banking

Organization: Centenary
Duty Station: Kampala,
Reports to: Chief
Manager – Business Growth
About US:
Centenary Bank is the leading
Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a
quarter of the banking population) in 58 branches spread countrywide. We are
one of Uganda’s top three financial organisations, employing more than 1,900
people. Joining Centenary Bank is an opportunity to use your skills and
experience in tackling real world problems.
Job Summary: The Manager
Retail Banking will be responsible for developing and maintaining a proactive
customer advisory relationship management that includes effective consultative
selling and    structuring of solutions
for potential or existing mass market and workplace banking segment customers
in line with the set targets, service standards and strategic objectives of the
Key Duties and Responsibilities: 
  • Implement effective sales and generate
    monthly sales performance reports in line with the set Retail targets and
  • Drive and monitor the growth of the loan
    book and deposits of the bank and initiate key mass drive strategies of
    driving the Retail business.
  • Actively market and effectively generate
    leads especially from the employers and employing bodies (Workplace
    banking), create and periodically update customer databases for potential
    and existing mass market and recommend financial solutions based on
    customer value line with the set targets.
  • Periodically generate a database of
    market information on all customers in this segment and provide integrated
    financial product solutions in line with banking practice and identified
    customer needs.
  • Plan and implement customer relationship
    management training/sensitization programs for all line staff (MTS and
    RTL) in line with the Retail customer expectation, the identified training
    needs and the bank’s customer service strategy.
  • Conduct periodic visits or meetings to
    achieve understanding of their business needs intended to build a loyal
    retail customer base.
  • Work in liaison with branch management
    and staff to implement and monitor a system of ensuring continued
    compliance with Know your Customer and risk management policies in line with
    bank procedures.
  • Recommend procedural, process, and
    policy changes required to meet retail segment expectations/ needs and
    generate periodic status reports.
  • Maintain an updated database for the
    potential customers, retail centres, markets and employment bodies, and
    give direction to branches on the key revenue generating strategies of the
Qualifications, Skills and Experience: 
  • The Manager Retail Banking should hold
    an Honors degree in Business Administration, Economics, Commerce,
    Statistics or any other related discipline from a recognized University.
    Possession of Postgraduate qualification in Business Management,
    Marketing, Economics, or any related disciplines will be an added
  • A minimum of five years’ experience in a
    large corporate and busy banking environment working directly with clients
    preferably in; Credit / Banking / Marketing / Client Relationship
    Management with two years having been at Supervisory / Managerial level.
  • Possess excellent marketing skills
  • Possess the ability to work
    independently with excellent communication skills
  • Strong negotiation and persuasion skills
  • Good computer literacy skills
  • Superior interpersonal and people
    management skills
  • Advanced analytical and problem solving
  • Good team building skills
  • Possess the ability to creatively and
    professionally resolve customer queries in challenging situations
  • Ability to handle multiple tasks
    simultaneously and timely
How to Apply:
All candidates who desire to
join Centenary Bank should send their applications by following the
instructions below; downloading an application form for employment, download
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager, Human
Resources Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
Deadline: 20th February 2015 by 5:00 pm

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