Centenary Bank Jobs – Client Relationship Manager – High Net Worth

Organization: Centenary
Bank
Duty Station: Kampala,
Uganda
Reports to: Chief
Manager – Business Growth
About US:
Centenary Bank is the leading
Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a
quarter of the banking population) in 58 branches spread countrywide. We are
one of Uganda’s top three financial organisations, employing more than 1,900
people. Joining Centenary Bank is an opportunity to use your skills and
experience in tackling real world problems.
Job Summary: The Client
Relationship Manager -High Net Worth will be responsible for developing and
maintaining a proactive customer advisory relationship management that includes
effective consultative selling and structuring of solutions for potential or
existing High Net Worth customers in line with the set targets, service
standards and strategic objectives of the Bank.
Key Duties and Responsibilities: 
  • Implement effective sales and generate
    monthly sales performance reports in line with the set targets.
  • Steer and monitor the growth of the loan
    book and deposits of the bank and initiate key drive strategies of driving
    the business.
  • Actively market and effectively generate
    leads, create and periodically update customer databases for potential and
    existing High Net worth customers and recommend financial solutions based
    on customer value line with the set targets.
  • Periodically generate a database of market
    information on the High Net Worth customers and provide integrated
    financial product solutions in line with banking practice and identified
    customer needs.
  • Plan and implement customer relationship
    management training/sensitization programs for all bank staff in line with
    the High Net Worth customer expectation, the identified training needs and
    the bank’s customer service strategy.
  • Conduct periodic visits or meetings to
    achieve understanding of the High Net Worth customer segment business
    needs intended to build a loyal customer base.
  • Recommend procedural, process, and
    policy changes required to meet High Net Worth customer expectation, needs
    and generate periodic useful status reports.
  • Maintain an updated database for the
    potential High Net Worth customers and give direction to branches on the
    key revenue generating strategies of the bank.
  • Work closely with Branch Management and
    staff to implement and monitor a system of ensuring continued compliance
    with Know your Customer and risk management policies in line with bank
    procedures.
Qualifications, Skills and Experience: 
  • The Client Relationship Manager -High
    Net Worth should hold an Honors degree in Business Administration,
    Economics, Commerce, Statistics or any other related discipline from a
    recognized University. Possession of a Postgraduate qualification in
    Business Management, Marketing, Economics or any other related disciplines
    is an added advantage.
  • A minimum of five years’ experience in a
    large corporate and busy banking environment working directly with clients
    preferably; Credit, Banking, Marketing and Client Relationship Management
    with two years having been at supervisory / managerial level.
  • Excellent Marketing skills
  • Possess the ability to work
    independently ,with excellent 
    communication skills
  • Strong negotiation  and persuasion skills
  • Good computer literacy skills
  • Excellent interpersonal  and people management skills
  • Advanced analytical and problem solving
    skills
  • Team building skills
  • Possess the ability to creatively and
    professionally resolve customer queries in challenging situations
  • Ability to handle multiple tasks
    simultaneously and timely.
How to Apply:
All candidates who desire to
join Centenary Bank should send their applications by following the
instructions below; downloading an application form for employment, download
here
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager, Human
Resources Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
Deadline: 20th February 2015 by 5:00 pm

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