British High Commission Career Jobs – Head of Office Services Team (OST) / IT Manager

Organisation: British
High Commission – Kampala
Duty Station: Kampala,
Salary: 40, 362,670/-
UGX   per annum plus benefits
About BHC:
The British High Commission
develops and maintains close bilateral relations with Uganda, in accordance
with British government policies. They are responsible for the political
relationship between the UK and Uganda, and provide advice and guidance on
political and governance issues. The Commission also manages the visa process, and
provide assistance and documentary services to British nationals in Uganda. The
UK Trade and Investment Section provides assistance to both British and Ugandan
Job Summary:  The Head of Office Services Team (OST) / IT
Manager will provide leadership and oversight of the newly established Office
Services Team (OST), within the Corporate Services Team (CST) at The British
High Commission (BHC) in Kampala. They will report to the Head of Corporate
Services and manage a team of two staff – the BHC Receptionist and the IT
Support Officer (ITSO). The incumbent will be responsible for the delivery of
all IT services to a range of UK Government Departments at the Mission, as well
as the provision of other office services such as the management of reception,
telephones, diplomatic bags and stationery. 
The job holder will also be responsible for ensuring that service
delivery meets agreed service standards. The incumbent will also provide sound
technical direction and advice with confidence, working closely with the
Information Technology Support Office and the Regional Technical Support
Services hub (Pretoria) in order to deliver and maintain IT service provision
at Post.
Key Duties and Responsibilities: 
1. Team Leadership and
  • Offer
    strong leadership and motivation to the BHC’s Office Service’s Team (OST).
  • Provide
    the day to day guidance and supervision of the IT Support Officer (OST)
    and British High Commission (BHC) receptionist.
  • Take
    responsibility for the planning and delivery of office services and ensure
    that they deliver on time and to agreed service standards.
  • Effectively
    manage team leave/ training so that there is always sufficient cover in
    the office.
  • Assist
    the Head of the Corporate Services Team (CST) to prepare any management
    information/ data required for the Joint Management Board chaired by the
    High Commissioner.
  • Maintain
    a constructive interface between the OST and other sections and
    departments at the mission through regular communication.
2. IT Manager:
  • Manage
    the effective delivery of all IT services at Post.
  • Serve
    as the main point of contact for the Regional Technical Support Services
    Hub (RTSS) and Helpdesks on all aspects of IT, including the roll out of
    new equipment and systems upgrades
  • Establish
    and organise regular meetings of the Post IT Committee to ensure that
    customer requirements are met and any problems resolved.
  • Plan,
    lead and embed IT change in the Mission and ensure we are making the most
    of new ways of working with the IT at our disposal.
  • Ensure
    that the IT inventory (all hardware and licensed software) is maintained
    and submitted to the High Commissioner on an annual basis.
  • Ensure
    that all staff is aware of IT guidance and procedures through regular
    communications and ensure that all IT assets (including standalones,
    blackberries and laptops) are being operated within the guidance.
  • Devise
    an IT business continuity plan (including the recovery of data) and ensure
    that the backup location and other crisis management kit is regularly
    checked and maintained.
  • Prepare
    and oversee the IT budget, ensuring that we achieve value for money and
    operate within budgetary constraints. Provide appropriate specifications
    for the purchase of new Information Systems equipment and participate in
    the evaluation of IT bids, ensuring value for money.
  • Ensure
    that the ITSO keeps all systems support up to date e.g. the establishment
    and administration of user accounts; effective management of shared
    mailboxes and distribution lists management of the shared area and records
    management etc.
  • Ensure
    all IT security protocols are strictly adhered to e.g. ensuring the
    physical integrity of data through planned backup and recovery procedures,
    enforcing IT security procedures e.g. Standard Operating Procedures.
  • Develop
    and oversee a preventive maintenance schedule for all IT equipment. Ensure
    that maintenance contracts are in place and managed effectively e.g. for
3. Reception and Office
  • Ensure
    that the main BHC reception maintains a professional image, including extremely
    high levels of customer service.
  • Oversee
    the office phone and mobile phone systems to ensure that kit is well
    maintained, customer needs are anticipated and value for money is sought.
  • Ensure
    that staff is clear on policies related to use of official phones through
    regular communication.
  • Manage
    the diplomatic bag service, ensuring that we have accurate logs and a
    sufficient number of trained staff able to assist with bag management.
  • Identify
    stationery requirements for the office, source contractors which represent
    good value for money and ensure the stationery store is managed
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the British High Commission Job Opportunity should
    hold a Bachelors/First degree or equivalent in an Information
    Technology/Information Systems related field.
  • At
    least five years relevant professional experience in information systems
    and a helpdesk environment.
  • Past
    experience in maintaining and managing electronic information and record
    management systems.
  • Possess
    strong planning and organisational skills, and a good track record in
    stakeholder management and excellent communication skills.
  • Past
    experience of IT change processes and implementing new systems.
  • Prior
    experience of Firewalls, VPNs and Satellite Communications.
  • Good
    working knowledge of networking and PC infrastructure.
How to Apply: 
All candidates are strongly
encouraged to submit their up-to-date CVs in English and a short cover letter
in English stating why they are a suitable candidate for the position. Internal
applicants should submit this along with a copy of their most recent 24 months
of appraisal evidence (i.e. two full appraisals, or however many abridged
appraisals, minutes etc to make up two years’ worth of evidence) to Human
Resources, by email:
Please quote in the subject line if you are an internal candidate, or spouse of
a diplomatic officer, with the Vacancy Notice No: 01/15 KPL
Deadline: 20th February 2015

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