The Ugandan Jobline

• Offer
  strong leadership and motivation to the BHC’s Office Service’s Team (OST).
• Provide
  the day to day guidance and supervision of the IT Support Officer (OST)
  and British High Commission (BHC) receptionist.
• Take
  responsibility for the planning and delivery of office services and ensure
  that they deliver on time and to agreed service standards.
• Effectively
  manage team leave/ training so that there is always sufficient cover in
  the office.
• Assist
  the Head of the Corporate Services Team (CST) to prepare any management
  information/ data required for the Joint Management Board chaired by the
  High Commissioner.
• Maintain
  a constructive interface between the OST and other sections and
  departments at the mission through regular communication.

• Manage
  the effective delivery of all IT services at Post.
• Serve
  as the main point of contact for the Regional Technical Support Services
  Hub (RTSS) and Helpdesks on all aspects of IT, including the roll out of
  new equipment and systems upgrades
• Establish
  and organise regular meetings of the Post IT Committee to ensure that
  customer requirements are met and any problems resolved.
• Plan,
  lead and embed IT change in the Mission and ensure we are making the most
  of new ways of working with the IT at our disposal.
• Ensure
  that the IT inventory (all hardware and licensed software) is maintained
  and submitted to the High Commissioner on an annual basis.
• Ensure
  that all staff is aware of IT guidance and procedures through regular
  communications and ensure that all IT assets (including standalones,
  blackberries and laptops) are being operated within the guidance.
• Devise
  an IT business continuity plan (including the recovery of data) and ensure
  that the backup location and other crisis management kit is regularly
  checked and maintained.
• Prepare
  and oversee the IT budget, ensuring that we achieve value for money and
  operate within budgetary constraints. Provide appropriate specifications
  for the purchase of new Information Systems equipment and participate in
  the evaluation of IT bids, ensuring value for money.
• Ensure
  that the ITSO keeps all systems support up to date e.g. the establishment
  and administration of user accounts; effective management of shared
  mailboxes and distribution lists management of the shared area and records
  management etc.
• Ensure
  all IT security protocols are strictly adhered to e.g. ensuring the
  physical integrity of data through planned backup and recovery procedures,
  enforcing IT security procedures e.g. Standard Operating Procedures.
• Develop
  and oversee a preventive maintenance schedule for all IT equipment. Ensure
  that maintenance contracts are in place and managed effectively e.g. for
  printers.

• Ensure
  that the main BHC reception maintains a professional image, including extremely
  high levels of customer service.
• Oversee
  the office phone and mobile phone systems to ensure that kit is well
  maintained, customer needs are anticipated and value for money is sought.
• Ensure
  that staff is clear on policies related to use of official phones through
  regular communication.
• Manage
  the diplomatic bag service, ensuring that we have accurate logs and a
  sufficient number of trained staff able to assist with bag management.
• Identify
  stationery requirements for the office, source contractors which represent
  good value for money and ensure the stationery store is managed
  effectively.

• The
  ideal candidate for the British High Commission Job Opportunity should
  hold a Bachelors/First degree or equivalent in an Information
  Technology/Information Systems related field.
• At
  least five years relevant professional experience in information systems
  and a helpdesk environment.
• Past
  experience in maintaining and managing electronic information and record
  management systems.
• Possess
  strong planning and organisational skills, and a good track record in
  stakeholder management and excellent communication skills.
• Past
  experience of IT change processes and implementing new systems.
• Prior
  experience of Firewalls, VPNs and Satellite Communications.
• Good
  working knowledge of networking and PC infrastructure.

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