The Ugandan Jobline

• Continuous improvement of  product features & /or offering by
  identifying new and existing systems/product potential and realise these
  through revitalisation & 
  modification, introduction of new products and new promotion
  initiatives in accordance with the Bank’s strategy
• Responsible for the formulation of strategies to
  ensure required  level of specialist
  support is extended to Large Corporate and Business Banking that will
  ensure we meet business development strategies and objectives
• Actively monitor conformance of  product team for operational performance
• Monitor results of customer surveys against target
  product & service standards
• Proactively research competitive
  threats/opportunities in relation to our trade products  offering (together with the strategic
  development of competitor, market and legislative knowledge.
• Regularly inform the relationship teams on (new)
  products knowledge and product changes
• Keep relationship teams advised on the expected
  ‘delivery date’ for anticipated new product developments/solutions
  delivery
• Monitor and ensure adherence to credit and
  operational risk management

• Develops and maintains a detailed knowledge of market
  and competitor trends within the regional market and to a large extent
  global markets in the trade finance area
• Ensure control of the credit and operational risk
  management for the overall Team/product range
• Manage the service performance for the overall Team’s
  range of product portfolio
• Manage the performance of the team against key
  specialist sales, product sales support, service performance and
  operational targets
• Champion, manage and monitor implementation of the
  change impacting the team and arising from central and local corporate
  market programmes
• Manage allocation of the product portfolio and
  appropriate tariff pricing
• Consult corporate & business banking relationship
  teams on pricing, solutions, issues to do with product/service
  performance, business practices/ideas and best practices
• Develop Corporate Sales Support relationship plans
  for Corporate & Business Banking Teams together with the relevant
  Corporate Directors
• Develop Client Product Plans together with Heads of
  Corporate and Business Banking
• Assess quality of support given the corporate sales
  function including personal input on credit risk & operational risk
  management, specifically on tailored customer specific solutions

• Assist the team members to identify strengths and
  weaknesses in their own skills and attributes, review their self-
  development plans and ensure training and development needs are
  accommodated
• Mentor, train and coach team members on product
  management , service quality and achieving high performance
• Assess the product managers performance against
  performance contract. Review and input to performance development reviews.
• Ensure that the succession plans are in place

• The ideal candidate should hold a Bachelor’s degree
  in Commerce, banking, Economics or Similar. Possession of an MBA Degree
  Preferred
• At least seven years’ experience in a
  product/customer management role at senior level, as well as product
  implementation and have experience and understanding of operational risk
  management
• Possess expert knowledge of the core set of products
  and a good appreciation of Group product set
• Detailed knowledge and understanding of the
  sophisticated customers and their requirements
• Thorough knowledge of product economics and pricing
• Broad knowledge and understanding of policies and
  strategies within the region as they relate to the demands of the customer
  base
• Possess the ability to develop & execute the
  Country strategy
• Strong product management skills
• Skills
  in Strategy Development
• Entrepreneurial
  and commercial thinking
• Skills
  in relating and networking
• Adapting
  and responding to change
• Skills
  in persuading and influencing
• Strong selling and Negotiation skills
• Excellent marketing skills
• Excellent diagnostic and rigorous approach to problem
  solving
• Excellent communication skills at all levels
• Excellent comprehension skills to understand and
  interpret industry and customer trends
• Excellent relationship skills
• General understanding of Credit Functions &
  Excellent Operation Risk analysis skills.
• Strong formal presentation skills to gain acceptance
  to business cases, solutions, both internally and externally
• Leadership and Team skills
• Possess the ability to think creatively and identify
  innovative solutions

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