The Ugandan Jobline

• Build
  and grow the team’s portfolio profitability by identifying new and
  existing customer potential including sales opportunities and new product
  promotion initiatives.
• Conduct
  customer meetings that have well defined call objectives, desired outcomes
  and a well-constructed plan.
• Deal
  with and find solutions to customer complaints
• Regularly
  communicate all key messages to customers including agreed service
  standards, negotiated pricing, relationship team contact points (including
  introductions to new personnel) and new product changes
• Conduct
  annual and if appropriate, interim reviews of customers borrowing
  facilities
• Conduct
  annual and if appropriate, interim r eviews with non-borrowing customers
• Determine
  the products that are most effective in meeting customers’ needs and be
  able to sell these at short notice both reactively and proactively
• Provide
  leadership in areas of expertise, particularly in the structuring of
  credits and the provision of products and services to customers.

• Responsible
  for managing the team’s performance against key financial (risk-adjusted
  contribution) sales, service and operational targets.
• Consult
  customer owners/managers on financial/ credit issues and general business
  practice/ideas.
• Work
  in consultation with the Head of Enterprise Banking in driving and
  delivering business performance in the country
• Research,
  create and follow up on a target list for potential new business
• Identify
  priority customers using the Customer Relationship Planning templates to
  assess their present and potential contribution.
• Work
  in liaison with Credit Managers to ensure that credit applications for new
  and existing facilities are correctly prepared in accordance with existing
  policies/guidelines.
• Ensure
  the control of quality of the portfolio, using available triggers and
  adherence to Risk management guidelines and policies

• Steer
  a team of Enterprise Bankers within the SME team using a team based
  management approach
• Assist
  team members to identify strengths and weakness in their own skills and
  attributes, review their self-development plans and ensure training and
  development needs are accommodated.
• Coach
  team members on relationship development, service quality and risk
  management.
• Assess
  Enterprise Bankers on performance against contract. Review and input
  Performance Development Reviews.

• The
  ideal candidate should have the necessary qualifications to accomplish the
  role above
• Working
  knowledge of the Core set products
• Good
  knowledge of the products and services available in the SME Banking Sector
  is also required
• Broad
  knowledge and understanding of policies and strategies within the country
  as they relate to the demands of the customer base
• Detailed
  understanding of Country and CBRM guidelines and credit risk policies
• Working
  knowledge of the Barclays Africa & Middle East Change Governance
  Framework
• Solid
  understanding of value based management principles
• Skills
  in leadership and management
• Must
  have attended License to lead programmes:
• D,C
  & G, Interviewing skills, PD Training, Coaching and mentoring, D&I
• Exceptional
  relationship and interpersonal skills
• Strong
  selling and negotiation Skills
• Strong
  Presentation Skills
• Good
  relationship Skills
• Credit
  Risk Skills
• Leadership
  and Team Skills
• Communications
  Skills
• Presentation
  skills
• General
  knowledge of the challenges faced by a range of different businesses, and
  of the environment in which SME businesses operate.
• Exceptional
  relationship and interpersonal skills
• Strong
  selling and negotiation Skills
• Strong
  Presentation Skills
• Relationship
  Skills
• Credit
  Risk Skills
• Team
  Skills
• Communications
  Skills
• Influencing
  and Negotiating skills

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