Barclays Bank UK Jobs – Business Manager – North

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Business Manager – North
directly lead a team of Enterprise Bankers covering a portfolio of SME Banking
customers. The primary objective is to maximise risk-adjusted portfolio
contribution. The incumbent will also be tasked with managing and sustaining a
portfolio of SME Banking customers, building long term relationships founded on
efficient and reliable support for their business. This is achieved
particularly through quick risk decisions and managing consistency and quality
of operational service. The jobholder will be responsible for business
development both with new customers and with existing customers where they are
expected to increase “wallet share”.
Key Duties and Responsibilities: 
1. Sales and Service – 30%
  • Build
    and grow the team’s portfolio profitability by identifying new and
    existing customer potential including sales opportunities and new product
    promotion initiatives.
  • Conduct
    customer meetings that have well defined call objectives, desired outcomes
    and a well-constructed plan.
  • Deal
    with and find solutions to customer complaints
  • Regularly
    communicate all key messages to customers including agreed service
    standards, negotiated pricing, relationship team contact points (including
    introductions to new personnel) and new product changes
  • Conduct
    annual and if appropriate, interim reviews of customers borrowing
    facilities
  • Conduct
    annual and if appropriate, interim r eviews with non-borrowing customers
  • Determine
    the products that are most effective in meeting customers’ needs and be
    able to sell these at short notice both reactively and proactively
  • Provide
    leadership in areas of expertise, particularly in the structuring of
    credits and the provision of products and services to customers.
2. Business Management – 30%
  • Responsible
    for managing the team’s performance against key financial (risk-adjusted
    contribution) sales, service and operational targets.
  • Consult
    customer owners/managers on financial/ credit issues and general business
    practice/ideas.
  • Work
    in consultation with the Head of Enterprise Banking in driving and
    delivering business performance in the country
  • Research,
    create and follow up on a target list for potential new business
  • Identify
    priority customers using the Customer Relationship Planning templates to
    assess their present and potential contribution.
  • Work
    in liaison with Credit Managers to ensure that credit applications for new
    and existing facilities are correctly prepared in accordance with existing
    policies/guidelines.
  • Ensure
    the control of quality of the portfolio, using available triggers and
    adherence to Risk management guidelines and policies
3. Staff Management – 40%
  • Steer
    a team of Enterprise Bankers within the SME team using a team based
    management approach
  • Assist
    team members to identify strengths and weakness in their own skills and
    attributes, review their self-development plans and ensure training and
    development needs are accommodated.
  • Coach
    team members on relationship development, service quality and risk
    management.
  • Assess
    Enterprise Bankers on performance against contract. Review and input
    Performance Development Reviews.
Qualifications, Skills and Experience: 
  • The
    ideal candidate should have the necessary qualifications to accomplish the
    role above
  • Working
    knowledge of the Core set products
  • Good
    knowledge of the products and services available in the SME Banking Sector
    is also required
  • Broad
    knowledge and understanding of policies and strategies within the country
    as they relate to the demands of the customer base
  • Detailed
    understanding of Country and CBRM guidelines and credit risk policies
  • Working
    knowledge of the Barclays Africa & Middle East Change Governance
    Framework
  • Solid
    understanding of value based management principles
  • Skills
    in leadership and management
  • Must
    have attended License to lead programmes:
  • D,C
    & G, Interviewing skills, PD Training, Coaching and mentoring, D&I
  • Exceptional
    relationship and interpersonal skills
  • Strong
    selling and negotiation Skills
  • Strong
    Presentation Skills
  • Good
    relationship Skills
  • Credit
    Risk Skills
  • Leadership
    and Team Skills
  • Communications
    Skills
  • Presentation
    skills
  • General
    knowledge of the challenges faced by a range of different businesses, and
    of the environment in which SME businesses operate.
  • Exceptional
    relationship and interpersonal skills
  • Strong
    selling and negotiation Skills
  • Strong
    Presentation Skills
  • Relationship
    Skills
  • Credit
    Risk Skills
  • Team
    Skills
  • Communications
    Skills
  • Influencing
    and Negotiating skills
How to Apply:
If you feel challenged by any of
the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  24th
February, 2015

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